Avaya Route Manager

This tool use Avaya TSAPI library, it registers itself as call routing server for VDNs. When there is call comes in, Avaya send the call to this routing server and asks for routing decision. Currently, the routing server supports the features below:

Blocks calls when WHITELIST table is not empty and calling numbers are not defined in the table
Blocks calls or or route the calls to a default destination when calling numbers are defined in the BLACKLIST table
Routes calls based on User Entered Digits which defined in the UED table
Routes calls directly to specific agent based on calling number which defined in the DAC table
Routes calls based on calling number which defined in the MAIN table