Search Results for "tsapi c#"

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Showing 8 open source projects for "tsapi c#"

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  • 1

    CTI Server for Avaya

    The ctiSVR is a CTI server for IVR system and front-end applications

    The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed.
    Downloads: 1 This Week
    Last Update:
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  • 2

    CTI Server for Avaya

    The ivrSVR is a CTI server for IVR system and front-end applications

    The ivrSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed.
    Downloads: 2 This Week
    Last Update:
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  • 3

    Call Analytics for Avaya

    Monitor Avaya VDN, ACD and extension objects for call analytics

    Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The Call Analytics tool is a CTI reporting and real time monitoring engine and it is an ideal tool when CMS is not in placed for call center environment.
    Downloads: 1 This Week
    Last Update:
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  • 4

    Avaya Asterisk Logger

    The AstLogger enable call recording in Asterisk for Avaya system.

    The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on...
    Downloads: 1 This Week
    Last Update:
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  • 5
    TSAPI#
    This project provides a C# wrapper for the AT&T/Lucent/Novell/Avaya TSAPI library. This library facilitates computer telephony integration with a TSAPI-compliant PBX system.
    Downloads: 0 This Week
    Last Update:
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  • 6

    Abandon Call Monitoring Tool

    Monitor Abandon and Short Duration Calls using Avaya TSAPI library

    This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.
    Downloads: 7 This Week
    Last Update:
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  • 7

    Call Center Auto Greeting Server

    Performs auto greeting function for call center agents

    Using TSAPI library, the auto greeting server barge in an asterisk extension which then plays a greeting message for an agent. The integration work enables auto greeting function for a call center.
    Downloads: 2 This Week
    Last Update:
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  • 8

    Avaya Route Manager

    This tool uses Avaya TSAPI library and acts as a call routing server

    This tool use Avaya TSAPI library, it registers itself as call routing server for VDNs. When there is call comes in, Avaya send the call to this routing server and asks for routing decision. Currently, the routing server supports the features below: Blocks calls when WHITELIST table is not empty and calling numbers are not defined in the table Blocks calls or or route the calls to a default destination when calling numbers are defined in the BLACKLIST table Routes calls based on User...
    Downloads: 1 This Week
    Last Update:
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