wrapper-user — User issues for Wrapper. (Support questions, etc.)

Re: [Wrapper-user] Wrapper version 3.5.11.0 is crashing

[Asawari P. <ass...@gm...>]

Hi Leif,

I do not see 64-bit windows version of 3.5.13 .

http://wrapper.tanukisoftware.com/doc/english/download.jsp

Will this be available soon?

Thanks,
Asawari

On Wed, Nov 30, 2011 at 1:13 PM, Asawari Pawar <ass...@gm...> wrote:

> Thanks Leif!
>
> I will try upgrading to version 3.5.13
>
> I will get back to you if I have any issues.
>
> Thanks,
> Asawari
>
>   On Wed, Nov 30, 2011 at 12:37 PM, Leif Mortenson <
> lei...@ta...> wrote:
>
>> Asawari,
>> I am sorry for the trouble. There is a known buffer overflow problem
>> in 3.5.11 and 3.5.12 where log lines from the JVM that are over 3072
>> characters in length. This issue was well understood and has been
>> resolved in the 3.5.13 release. Please try upgrading and it should fix
>> this for you.
>>
>> Anyone who is using either of these versions should upgrade their
>> servers immediately if there is a chance that their JVM applications
>> could output long log lines.  The buffer overflow is likely to result
>> in a crash which will cause the Wrapper process to terminate, and the
>> JVM to shut itself down immediately.  When the Wrapper fails like
>> this, it will not restart the JVM so the application will be down.
>>
>> Cheers,
>> Leif
>>
>> On Wed, Nov 30, 2011 at 3:58 PM, Asawari Pawar <ass...@gm...>
>> wrote:
>> > Hi,
>> >
>> > I am using wrapper version 3.5.11 on Windows XP and Windows 2003
>> systems.
>> > Wrapper servic is crashing with Event ID 1000 Faulting Application
>> > wraaper.exe, faulting module wrapper.exe version 3.5.11.0 fault address
>> > 0x0003c129 I see the above error message in windows event log. Can
>> anyone
>> > help me with the above issue?
>> >
>> > I have attached the screenshot.
>> >
>> > Thanks!
>>
>>
>> ------------------------------------------------------------------------------
>> All the data continuously generated in your IT infrastructure
>> contains a definitive record of customers, application performance,
>> security threats, fraudulent activity, and more. Splunk takes this
>> data and makes sense of it. IT sense. And common sense.
>> http://p.sf.net/sfu/splunk-novd2d
>> _______________________________________________
>> Wrapper-user mailing list
>> Wra...@li...
>> https://lists.sourceforge.net/lists/listinfo/wrapper-user
>>
>
>

Re: [Wrapper-user] Wrapper version 3.5.11.0 is crashing

[Asawari P. <ass...@gm...>]

Thanks Leif!

I will try upgrading to version 3.5.13

I will get back to you if I have any issues.

Thanks,
Asawari

On Wed, Nov 30, 2011 at 12:37 PM, Leif Mortenson <
lei...@ta...> wrote:

> Asawari,
> I am sorry for the trouble. There is a known buffer overflow problem
> in 3.5.11 and 3.5.12 where log lines from the JVM that are over 3072
> characters in length. This issue was well understood and has been
> resolved in the 3.5.13 release. Please try upgrading and it should fix
> this for you.
>
> Anyone who is using either of these versions should upgrade their
> servers immediately if there is a chance that their JVM applications
> could output long log lines.  The buffer overflow is likely to result
> in a crash which will cause the Wrapper process to terminate, and the
> JVM to shut itself down immediately.  When the Wrapper fails like
> this, it will not restart the JVM so the application will be down.
>
> Cheers,
> Leif
>
> On Wed, Nov 30, 2011 at 3:58 PM, Asawari Pawar <ass...@gm...>
> wrote:
> > Hi,
> >
> > I am using wrapper version 3.5.11 on Windows XP and Windows 2003 systems.
> > Wrapper servic is crashing with Event ID 1000 Faulting Application
> > wraaper.exe, faulting module wrapper.exe version 3.5.11.0 fault address
> > 0x0003c129 I see the above error message in windows event log. Can anyone
> > help me with the above issue?
> >
> > I have attached the screenshot.
> >
> > Thanks!
>
>
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure
> contains a definitive record of customers, application performance,
> security threats, fraudulent activity, and more. Splunk takes this
> data and makes sense of it. IT sense. And common sense.
> http://p.sf.net/sfu/splunk-novd2d
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user
>

Re: [Wrapper-user] Wrapper version 3.5.11.0 is crashing

[Leif M. <lei...@ta...>]

Asawari,
I am sorry for the trouble. There is a known buffer overflow problem
in 3.5.11 and 3.5.12 where log lines from the JVM that are over 3072
characters in length. This issue was well understood and has been
resolved in the 3.5.13 release. Please try upgrading and it should fix
this for you.

Anyone who is using either of these versions should upgrade their
servers immediately if there is a chance that their JVM applications
could output long log lines.  The buffer overflow is likely to result
in a crash which will cause the Wrapper process to terminate, and the
JVM to shut itself down immediately.  When the Wrapper fails like
this, it will not restart the JVM so the application will be down.

Cheers,
Leif

On Wed, Nov 30, 2011 at 3:58 PM, Asawari Pawar <ass...@gm...> wrote:
> Hi,
>
> I am using wrapper version 3.5.11 on Windows XP and Windows 2003 systems.
> Wrapper servic is crashing with Event ID 1000 Faulting Application
> wraaper.exe, faulting module wrapper.exe version 3.5.11.0 fault address
> 0x0003c129 I see the above error message in windows event log. Can anyone
> help me with the above issue?
>
> I have attached the screenshot.
>
> Thanks!

Re: [Wrapper-user] Wrapper start problems

[Leif M. <lei...@ta...>]

Manjiri,
Thank you for the logs.  There were a few things that I noticed.

1) The first JVM infocation's log output simply stops at 2011/11/21
15:30:04 without the Wrapper shutting down.  This could happen if the
OS was shutdown with a hard power off, or if Wrapper process crashed.

2) The Wrapper is then started up again almost an hour later at
2011/11/21 16:20:42.  This time the Wrapper launches the JVM, but
times out after 30 seconds waiting for it to start.   This could be a
problem with the JVM freezing startup, or that your system was so
heavily loaded at the time that the JVM was not able to complete its
startup within that time.  It looks like you have told the Wrapper
never to try again with the "wrapper.max_failed_invocations=1"
property.  So it gives up after the first attempt and exits.   If the
issue was caused by heavy load, then extending your
wrapper.startup.timeout to a longer value might clear this up for you.
We have made many improvements to the Wrapper over the years so there
is a fairly good chance that this has been improved in the latest
versions.  3.2.3 is over 5 years old.
I am not able to give you much more information with that version
unless you can reproduce this problem with the wrapper.debug=true
property set.   I would prefer that you try to do so with a newer
version however.

3) There was then a 2 day down time.  The next launch attempt was at
2011/11/23 13:42:01.  What happened between these two events?  Was the
system rebooted?   I have seen rare cases where Windows has resource
problems which can cause it to start failing to launch a given
process.   When that happens, it is never cleared up until the system
has been rebooted.

Cheers,
Leif

On Thu, Nov 24, 2011 at 5:52 AM, Manjiri <man...@gm...> wrote:
>
> Hello,
>
> I am sorry for not being able to provide the requested conf and the log
> file. That issue seemed to disappear for a while. But, observed it again.
>
> ERROR  | wrapper  | 2011/11/21 16:21:23 | Startup failed: Timed out waiting
> for signal from JVM.
> ERROR  | wrapper  | 2011/11/21 16:21:24 | JVM did not exit on request,
> terminated
> INFO   | wrapper  | 2011/11/21 16:21:24 | JVM exited on its own while
> waiting to kill the application.
> STATUS | wrapper  | 2011/11/21 16:21:24 | JVM exited in response to signal
> SIGKILL (9).
>
> Any help is highly appreciated.
>
> http://old.nabble.com/file/p32874521/apacheds.conf apacheds.conf
> http://old.nabble.com/file/p32874521/wrapper.log.1 wrapper.log.1
>
> Sincerely,
> Manjiri

Re: [Wrapper-user] Wrapper start problems

[Manjiri <man...@gm...>]

Hello,

I am sorry for not being able to provide the requested conf and the log
file. That issue seemed to disappear for a while. But, observed it again.

ERROR  | wrapper  | 2011/11/21 16:21:23 | Startup failed: Timed out waiting
for signal from JVM.
ERROR  | wrapper  | 2011/11/21 16:21:24 | JVM did not exit on request,
terminated
INFO   | wrapper  | 2011/11/21 16:21:24 | JVM exited on its own while
waiting to kill the application.
STATUS | wrapper  | 2011/11/21 16:21:24 | JVM exited in response to signal
SIGKILL (9).

Any help is highly appreciated.

http://old.nabble.com/file/p32874521/apacheds.conf apacheds.conf 
http://old.nabble.com/file/p32874521/wrapper.log.1 wrapper.log.1 

Sincerely,
Manjiri
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Re: [Wrapper-user] wrapper running as service crashes with 0xc0000409 (STATUS_STACK_BUFFER_OVERRUN)

[Christian M. <chr...@ta...>]

Helllo Jason,

I'm very sorry for the trouble.

I was checking the dump and it seems that you were running into a bug,
which was introduced in 3.5.11.
We have already noticed that and closed the bug in 3.5.13. So could
you please try running this version.

The problem is likely to happen after the Wrapper logs a line from the
JVM which is longer than 2048 characters.

Please let me know if upgrading resolves the issue for you.

Thank you,

Christian Mueller
Tanuki Software, Ltd.


On Wed, Nov 9, 2011 at 11:19 PM, Jason Zaugg <jz...@gm...> wrote:
> We're installing JSW on some new machines running Windows Server 2008 R2
> on Xeon x64. During some stress testing, we experienced a crash of the
> wrapper.exe, running as a service.
>
> We're using the community edition, 32bit wrapper. Full details of the crash,
> configuration, OS, and hardware are here: https://gist.github.com/1351512
>
> The crash dump collected by Windows is available here:
>
> http://dl.dropbox.com/u/106552/tanuki/AppCrash_wrapper-windows-_3a44a31e28c852f279c5cbaaf9a158847bb738f_cab_33ed97cc.zip
>
> Is this a supported combination of the wrapper and OS/hardware? Is this a
> known problem with a workaround?
>
> -jason
>
> ------------------------------------------------------------------------------
> RSA(R) Conference 2012
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> Register now
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>
>

[Wrapper-user] wrapper running as service crashes with 0xc0000409 (STATUS_STACK_BUFFER_OVERRUN)

[Jason Z. <jz...@gm...>]

We're installing JSW on some new machines running Windows Server 2008 R2 on
Xeon x64. During some stress testing, we experienced a crash of the
wrapper.exe, running as a service.


We're using the community edition, 32bit wrapper. Full details of the
crash, configuration, OS, and hardware are here:
https://gist.github.com/1351512


The crash dump collected by Windows is available here:


http://dl.dropbox.com/u/106552/tanuki/AppCrash_wrapper-windows-_3a44a31e28c852f279c5cbaaf9a158847bb738f_cab_33ed97cc.zip


Is this a supported combination of the wrapper and OS/hardware? Is this a
known problem with a workaround?


-jason

Re: [Wrapper-user] How to change Hostid in license

[Leif M. <lei...@ta...>]

Mattias,
Server licenses need to be reset on our servers before they can be
reused on another server. Please send the license id or license key
file to su...@ta...

Cheers,
Leif

On Sun, Nov 6, 2011 at 2:03 AM, Mattias Ekman <mat...@in...> wrote:
> Hi,
>
> Have moved a software installation fom an old machine to a new  one.
> How do I do to update the wrapper license file with the new valid hostid?
> I´ve tried the License magangement page and submitting the new hostid and
> "Refresh"
> Unfortunately the wrapper.license.host_id parameter is not updated.
>
> // Regards
>         MEk

[Wrapper-user] How to change Hostid in license

[Mattias E. <mat...@in...>]

Hi,

Have moved a software installation fom an old machine to a new  one.
How do I do to update the wrapper license file with the new valid hostid?
I´ve tried the License magangement page and submitting the new hostid 
and  "Refresh"
Unfortunately the wrapper.license.host_id parameter is not updated.

// Regards
         MEk

[Wrapper-user] Java Service Wrapper 3.5.13

[Leif M. <lei...@ta...>]

Hi all,
I would like to announce the release of 3.5.13 of the Java Service
Wrapper.  This version is primarily a bug fix release:

*) We fixed a potential crash caused by a buffer overflow issue in the code
which logs the output from the JVM.   The problem would only occur if log
output of more than 3072 characters in length was encountered from the
JVM.  We were able to reproduce a crash on Windows 32-bit, but not on
other platforms.  The problem existed since 3.5.11 on all platforms
however.
If there is a chance of logging such long lines then we recommend
upgrading all of your servers immediately.

*) We also fixed a problem in the UNIX shell script which was breaking the
"install" command.  This had been introduced in 3.5.12.

Please see the release notes for a full list of changes:
http://wrapper.tanukisoftware.org/doc/english/release-notes.html#3.5.13

The full release is available on the Wrapper site:
http://wrapper.tanukisoftware.com/doc/english/download.jsp

In addition to our internal testing, when release new versions, they
are released as "Unstable" for a period of approximately 2 weeks.   If
after that time we have not received any reports of critical problems
the version will be upgraded to "Stable" on the site.  This makes it
possible for you to decide whether you would like to try out the
latest and greatest version or stick with a safer known version for
deployment with your applications.

As always, please let us know how we can continue to improve the Java
Service Wrapper to meet your needs.

Sincerely,
Leif Mortenson
Tanuki Software, Ltd.
http://www.tanukisoftware.com

Re: [Wrapper-user] Launch app from Windows 7 service

[Leif M. <lei...@ta...>]

Jose,
Sorry for the delay getting back to you.

Unfortunately, starting with Windows Vista and 2008, Microsoft decided
to change the rules for interactive services so that they can no
longer interact with regular desktops.   They now have access to a
Session 0 desktop as you have already discovered.

We are working on a way to make this kind of thing possible, but it
will be in a future release.

What exactly are you wanting to do?  Run a GUI application in a user
desktop?   If so, do want to show the GUI in a specific desktop, or on
all logged in desktops?

Cheers,
Leif

On Thu, Oct 13, 2011 at 5:53 AM, Jose Nuñez <elu...@gm...> wrote:
> Hi people,
>
> Is there a way to launch an application (in my case is an AIR app)
> from a service in Windows 7?
> I tried but I just can see the process of the app in the tasklist, but
> the app is not shown.
> The service can send/receive info by socket, but it can not launch an
> external app.
>
> I made a research in Internet and found that from Windows Vista, the
> services only work in session 0 and the desktop apps from session 1.
>
> But I guess there should be a way to do it...
>
> Any help?
>
> Thanks,
> Jose.

Re: [Wrapper-user] Community Licencies for Windows 64 Bits

[Leif M. <lei...@ta...>]

Carlos,
The Wrapper is not currently released in 64-bit on Windows.  Please
see the following page for Standard and Professional editions of the
Wrapper:
http://wrapper.tanukisoftware.com/purchase

We would also be happy to talk to you directly: sales at tanukisoftware.com

Sincerely,
Leif Mortenson
Tanuki Software, Ltd.

On Wed, Oct 26, 2011 at 11:47 PM, Carlos Roman <cro...@gm...> wrote:
> Hello,
>
>    My Name is Carlos, and im working with an CA Product tested with Java
> Service Wrapper ( CA Identity Manager ).
>
>    Have you Wrapper versions in Community Edition for Windows Platform 64
> bits?
>
>    If not, what´s the cost for each server licence, and how many servers we
> can install it?
>
> Thanks,
> Regards,

[Wrapper-user] Community Licencies for Windows 64 Bits

[Carlos R. <cro...@gm...>]

Hello,

   My Name is Carlos, and im working with an CA Product tested with Java
Service Wrapper ( CA Identity Manager ).

   Have you Wrapper versions in Community Edition for Windows Platform 64
bits?

   If not, what´s the cost for each server licence, and how many servers we
can install it?

Thanks,
Regards,

[Wrapper-user] Launch app from Windows 7 service

[Jose N. <elu...@gm...>]

Hi people,

Is there a way to launch an application (in my case is an AIR app)
from a service in Windows 7?
I tried but I just can see the process of the app in the tasklist, but
the app is not shown.
The service can send/receive info by socket, but it can not launch an
external app.

I made a research in Internet and found that from Windows Vista, the
services only work in session 0 and the desktop apps from session 1.

But I guess there should be a way to do it...

Any help?

Thanks,
Jose.

[Wrapper-user] AUTO: Ramakrishna Bv Sanku is out of the office. (returning 10/31/2011)

[Ramakrishna Bv S. <ram...@in...>]

I am out of the office until 10/31/2011.

I will be Not Available from 07/09/2011 and 30/10/2011.

For all WBI AD related work, Please contact ::

Arunkumar Kunhikannan/India/IBM
Kerry Choy/Australia/IBM


Note: This is an automated response to your message  "[Wrapper-user]
Website down?" sent on 12/10/11 19:09:05.

This is the only notification you will receive while this person is away.

Re: [Wrapper-user] Website down?

[David G. <dav...@ma...>]

If you  have a router with multiple WAN connections it could be that the IP is being routed down the wrong one (for example a LAN to LAN connection) ?


On 12 Oct 2011, at 14:39, Sander Koning wrote:

> Hi,
> 
> A colleague of mine noted that the wrapper.tanukisoftware.com / 
> wrapper.tanukisoftware.org site is down and has been so for a few days. 
> Is there any estimate about how long the outage will last?
> 
> Best regards,
> 
> -- 
> Sander Koning
> Development
> TOPdesk Nederland
> 
> w www.topdesk.com
> t +31 15 2700900
> e s.k...@to...
> 
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure contains a
> definitive record of customers, application performance, security
> threats, fraudulent activity and more. Splunk takes this data and makes
> sense of it. Business sense. IT sense. Common sense.
> http://p.sf.net/sfu/splunk-d2d-oct
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user

Re: [Wrapper-user] Website down?

[Roberto E. <rob...@ta...>]

Hello Sander,

This is Roberto from Tanuki Software. Sorry for the problem this is causing
you. Could you tell me the error you are getting when you try to access the
website?

Is it a 500 or 404 error ?
Is it a DNS problem? probably the browsers show this as a "Website not
found".

Could you also try the following:

If windows, open a command prompt and type the following command

nslookup wrapper.tanukisoftware.com

ping 118.22.0.25


If Linux or Mac please type the following in a terminal

host wrapper.tanukisoftware.com

ping 118.22.0.25


And please send me the results to  roberto at tanukisoftware.co.jp   as the
output of these commands may contain your IP and this is a public mailing
list.


Thank you,
Roberto

On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning <s.k...@to...>wrote:

> Hi,
>
> A colleague of mine noted that the wrapper.tanukisoftware.com /
> wrapper.tanukisoftware.org site is down and has been so for a few days.
> Is there any estimate about how long the outage will last?
>
> Best regards,
>
> --
> Sander Koning
> Development
> TOPdesk Nederland
>
> w www.topdesk.com
> t +31 15 2700900
> e s.k...@to...
>
>
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure contains a
> definitive record of customers, application performance, security
> threats, fraudulent activity and more. Splunk takes this data and makes
> sense of it. Business sense. IT sense. Common sense.
> http://p.sf.net/sfu/splunk-d2d-oct
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user

Re: [Wrapper-user] Website down?

[Joachim G. <joa...@sn...>]

Hi,

for me it works.

Regards

schrieb Leif Mortenson:
> Sander
> I am sorry for the trouble.  There have been no outages of the
> website.  I wonder if it is a DNS problem of some kind?
> 
> What OS are you using?
> 
> What do you see if you try to "ping wrapper.tanukisoftware.com" ?
> 
> If it is a DNS problem then it will fail to resolve:
> 
> $ ping foo.bar
> ping: cannot resolve foo.bar: Unknown host
> 
> If it is some other problem then it will get ping timeouts.
> 
> Is anyone else having any problems?
> 
> Cheers,
> Leif
> 
> On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning <s.k...@to...> wrote:
>> Hi,
>>
>> A colleague of mine noted that the wrapper.tanukisoftware.com /
>> wrapper.tanukisoftware.org site is down and has been so for a few days.
>> Is there any estimate about how long the outage will last?
>>
>> Best regards,
>>
>> --
>> Sander Koning
>> Development
>> TOPdesk Nederland
> 
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure contains a
> definitive record of customers, application performance, security
> threats, fraudulent activity and more. Splunk takes this data and makes
> sense of it. Business sense. IT sense. Common sense.
> http://p.sf.net/sfu/splunk-d2d-oct
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user
> 

-- 
-------------------------------------------------------------------------
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SNAP Innovation Softwareentwicklung GmbH
Software Engineer

Tel: +49(0)40 / 38 90 44 - 21
Fax: +49(0)40 / 38 90 44 - 44
Email: Joa...@sn...
Web: www.snap.de

SNAP Innovation Softwareentwicklung GmbH, D-22765 Hamburg,
Max-Brauer-Allee 50, Germany
Amtsgericht Hamburg HRB 61066, Geschäftsführer: Ulrich Zimmer, Paul
McCullagh
-------------------------------------------------------------------------

Re: [Wrapper-user] Website down?

[Leif M. <lei...@ta...>]

Sander,
Since the DNS resolution and ping are working that narrows it down a
bunch.   Are you by chance using a Proxy server?  If so it is possible
that the resolution from that server is failing for some reason?

This is of course something that we very much want to get resolved so
I appreciate your help narrowing it down.

Thanks also to others for confirming that things are working.

Cheers,
Leif

On Wed, Oct 12, 2011 at 11:31 PM, Sander Koning <s.k...@to...> wrote:
> Den 12-10-2011 16:26, Leif Mortenson skrev:
>> Sander,
>> Thank you.  That information all looks correct.  Are you also able to
>> see the site now?
>
> No, unfortunately not.
> Luckily I've been able to find the information I needed right away using
> Google's cache :)
>
>>
>> We will have a meeting about this tomorrow and try to come up with
>> some possible causes.   The server itself has been fine which only
>> leaves a network problem or DNS issue.
>
> I'll see if our local system administration team has a clue. Perhaps
> it's a flaw on our side (though everything else looks fine).
>
> Thanks so far!
>
> Sander
>
>> Cheers,
>> Leif
>>
>> On Wed, Oct 12, 2011 at 11:13 PM, Sander Koning<s.k...@to...>  wrote:
>>> Hi Leif,
>>>
>>> Thanks for your extremely fast reply.
>>>
>>> Den 12-10-2011 16:08, Leif Mortenson skrev:
>>>> Sander
>>>> I am sorry for the trouble.  There have been no outages of the
>>>> website.  I wonder if it is a DNS problem of some kind?
>>>>
>>>> What OS are you using?
>>>
>>> Myself Ubuntu 11.04, my colleague Windows 7.
>>>
>>>> What do you see if you try to "ping wrapper.tanukisoftware.com" ?
>>>
>>> $ ping -c4 wrapper.tanukisoftware.com
>>> PING wrapper.tanukisoftware.com (118.22.0.25) 56(84) bytes of data.
>>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=1 ttl=44
>>> time=287 ms
>>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=2 ttl=44
>>> time=276 ms
>>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=3 ttl=44
>>> time=294 ms
>>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=4 ttl=44
>>> time=288 ms
>>>
>>> --- wrapper.tanukisoftware.com ping statistics ---
>>> 4 packets transmitted, 4 received, 0% packet loss, time 3001ms
>>> rtt min/avg/max/mdev = 276.688/286.886/294.894/6.533 ms
>>>
>>>
>>> And:
>>>
>>> $ nslookup wrapper.tanukisoftware.com
>>> Server:         10.0.3.15
>>> Address:        10.0.3.15#53
>>>
>>> Non-authoritative answer:
>>> Name:   wrapper.tanukisoftware.com
>>> Address: 118.22.0.25
>>>
>>>
>>>
>>>
>>>> If it is a DNS problem then it will fail to resolve:
>>>>
>>>> $ ping foo.bar
>>>> ping: cannot resolve foo.bar: Unknown host
>>>>
>>>> If it is some other problem then it will get ping timeouts.
>>>>
>>>> Is anyone else having any problems?
>>>>
>>>> Cheers,
>>>> Leif
>>>>
>>>> On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning<s.k...@to...>    wrote:
>>>>> Hi,
>>>>>
>>>>> A colleague of mine noted that the wrapper.tanukisoftware.com /
>>>>> wrapper.tanukisoftware.org site is down and has been so for a few days.
>>>>> Is there any estimate about how long the outage will last?
>>>>>
>>>>> Best regards,
>>>>>
>>>>> --
>>>>> Sander Koning
>>>>> Development
>>>>> TOPdesk Nederland

Re: [Wrapper-user] Website down?

[Justin S. <ju...@se...>]

Works for me. Firewall issue perhaps?

At 09:39 AM 10/12/2011, you wrote:
>Hi,
>
>A colleague of mine noted that the wrapper.tanukisoftware.com /
>wrapper.tanukisoftware.org site is down and has been so for a few days.
>Is there any estimate about how long the outage will last?
>
>Best regards,
>
>--
>Sander Koning
>Development
>TOPdesk Nederland
>
>w www.topdesk.com
>t +31 15 2700900
>e s.k...@to...
>
>------------------------------------------------------------------------------
>All the data continuously generated in your IT infrastructure contains a
>definitive record of customers, application performance, security
>threats, fraudulent activity and more. Splunk takes this data and makes
>sense of it. Business sense. IT sense. Common sense.
>http://p.sf.net/sfu/splunk-d2d-oct
>_______________________________________________
>Wrapper-user mailing list
>Wra...@li...
>https://lists.sourceforge.net/lists/listinfo/wrapper-user

Re: [Wrapper-user] Website down?

[Sander K. <s.k...@to...>]

Den 12-10-2011 16:26, Leif Mortenson skrev:
> Sander,
> Thank you.  That information all looks correct.  Are you also able to
> see the site now?

No, unfortunately not.
Luckily I've been able to find the information I needed right away using 
Google's cache :)

>
> We will have a meeting about this tomorrow and try to come up with
> some possible causes.   The server itself has been fine which only
> leaves a network problem or DNS issue.

I'll see if our local system administration team has a clue. Perhaps 
it's a flaw on our side (though everything else looks fine).

Thanks so far!

Sander

> Cheers,
> Leif
>
> On Wed, Oct 12, 2011 at 11:13 PM, Sander Koning<s.k...@to...>  wrote:
>> Hi Leif,
>>
>> Thanks for your extremely fast reply.
>>
>> Den 12-10-2011 16:08, Leif Mortenson skrev:
>>> Sander
>>> I am sorry for the trouble.  There have been no outages of the
>>> website.  I wonder if it is a DNS problem of some kind?
>>>
>>> What OS are you using?
>>
>> Myself Ubuntu 11.04, my colleague Windows 7.
>>
>>> What do you see if you try to "ping wrapper.tanukisoftware.com" ?
>>
>> $ ping -c4 wrapper.tanukisoftware.com
>> PING wrapper.tanukisoftware.com (118.22.0.25) 56(84) bytes of data.
>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=1 ttl=44
>> time=287 ms
>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=2 ttl=44
>> time=276 ms
>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=3 ttl=44
>> time=294 ms
>> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=4 ttl=44
>> time=288 ms
>>
>> --- wrapper.tanukisoftware.com ping statistics ---
>> 4 packets transmitted, 4 received, 0% packet loss, time 3001ms
>> rtt min/avg/max/mdev = 276.688/286.886/294.894/6.533 ms
>>
>>
>> And:
>>
>> $ nslookup wrapper.tanukisoftware.com
>> Server:         10.0.3.15
>> Address:        10.0.3.15#53
>>
>> Non-authoritative answer:
>> Name:   wrapper.tanukisoftware.com
>> Address: 118.22.0.25
>>
>>
>>
>>
>>> If it is a DNS problem then it will fail to resolve:
>>>
>>> $ ping foo.bar
>>> ping: cannot resolve foo.bar: Unknown host
>>>
>>> If it is some other problem then it will get ping timeouts.
>>>
>>> Is anyone else having any problems?
>>>
>>> Cheers,
>>> Leif
>>>
>>> On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning<s.k...@to...>    wrote:
>>>> Hi,
>>>>
>>>> A colleague of mine noted that the wrapper.tanukisoftware.com /
>>>> wrapper.tanukisoftware.org site is down and has been so for a few days.
>>>> Is there any estimate about how long the outage will last?
>>>>
>>>> Best regards,
>>>>
>>>> --
>>>> Sander Koning
>>>> Development
>>>> TOPdesk Nederland
>
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure contains a
> definitive record of customers, application performance, security
> threats, fraudulent activity and more. Splunk takes this data and makes
> sense of it. Business sense. IT sense. Common sense.
> http://p.sf.net/sfu/splunk-d2d-oct
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user
>

Re: [Wrapper-user] Website down?

[Leif M. <lei...@ta...>]

Sander,
Thank you.  That information all looks correct.  Are you also able to
see the site now?

We will have a meeting about this tomorrow and try to come up with
some possible causes.   The server itself has been fine which only
leaves a network problem or DNS issue.

Cheers,
Leif

On Wed, Oct 12, 2011 at 11:13 PM, Sander Koning <s.k...@to...> wrote:
> Hi Leif,
>
> Thanks for your extremely fast reply.
>
> Den 12-10-2011 16:08, Leif Mortenson skrev:
>> Sander
>> I am sorry for the trouble.  There have been no outages of the
>> website.  I wonder if it is a DNS problem of some kind?
>>
>> What OS are you using?
>
> Myself Ubuntu 11.04, my colleague Windows 7.
>
>> What do you see if you try to "ping wrapper.tanukisoftware.com" ?
>
> $ ping -c4 wrapper.tanukisoftware.com
> PING wrapper.tanukisoftware.com (118.22.0.25) 56(84) bytes of data.
> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=1 ttl=44
> time=287 ms
> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=2 ttl=44
> time=276 ms
> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=3 ttl=44
> time=294 ms
> 64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=4 ttl=44
> time=288 ms
>
> --- wrapper.tanukisoftware.com ping statistics ---
> 4 packets transmitted, 4 received, 0% packet loss, time 3001ms
> rtt min/avg/max/mdev = 276.688/286.886/294.894/6.533 ms
>
>
> And:
>
> $ nslookup wrapper.tanukisoftware.com
> Server:         10.0.3.15
> Address:        10.0.3.15#53
>
> Non-authoritative answer:
> Name:   wrapper.tanukisoftware.com
> Address: 118.22.0.25
>
>
>
>
>> If it is a DNS problem then it will fail to resolve:
>>
>> $ ping foo.bar
>> ping: cannot resolve foo.bar: Unknown host
>>
>> If it is some other problem then it will get ping timeouts.
>>
>> Is anyone else having any problems?
>>
>> Cheers,
>> Leif
>>
>> On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning<s.k...@to...>  wrote:
>>> Hi,
>>>
>>> A colleague of mine noted that the wrapper.tanukisoftware.com /
>>> wrapper.tanukisoftware.org site is down and has been so for a few days.
>>> Is there any estimate about how long the outage will last?
>>>
>>> Best regards,
>>>
>>> --
>>> Sander Koning
>>> Development
>>> TOPdesk Nederland

Re: [Wrapper-user] Website down?

[Sander K. <s.k...@to...>]

Hi Leif,

Thanks for your extremely fast reply.

Den 12-10-2011 16:08, Leif Mortenson skrev:
> Sander
> I am sorry for the trouble.  There have been no outages of the
> website.  I wonder if it is a DNS problem of some kind?
>
> What OS are you using?

Myself Ubuntu 11.04, my colleague Windows 7.

> What do you see if you try to "ping wrapper.tanukisoftware.com" ?

$ ping -c4 wrapper.tanukisoftware.com
PING wrapper.tanukisoftware.com (118.22.0.25) 56(84) bytes of data.
64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=1 ttl=44 
time=287 ms
64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=2 ttl=44 
time=276 ms
64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=3 ttl=44 
time=294 ms
64 bytes from tsicn1.tanukisoftware.com (118.22.0.25): icmp_req=4 ttl=44 
time=288 ms

--- wrapper.tanukisoftware.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 276.688/286.886/294.894/6.533 ms


And:

$ nslookup wrapper.tanukisoftware.com
Server:		10.0.3.15
Address:	10.0.3.15#53

Non-authoritative answer:
Name:	wrapper.tanukisoftware.com
Address: 118.22.0.25




> If it is a DNS problem then it will fail to resolve:
>
> $ ping foo.bar
> ping: cannot resolve foo.bar: Unknown host
>
> If it is some other problem then it will get ping timeouts.
>
> Is anyone else having any problems?
>
> Cheers,
> Leif
>
> On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning<s.k...@to...>  wrote:
>> Hi,
>>
>> A colleague of mine noted that the wrapper.tanukisoftware.com /
>> wrapper.tanukisoftware.org site is down and has been so for a few days.
>> Is there any estimate about how long the outage will last?
>>
>> Best regards,
>>
>> --
>> Sander Koning
>> Development
>> TOPdesk Nederland
>
> ------------------------------------------------------------------------------
> All the data continuously generated in your IT infrastructure contains a
> definitive record of customers, application performance, security
> threats, fraudulent activity and more. Splunk takes this data and makes
> sense of it. Business sense. IT sense. Common sense.
> http://p.sf.net/sfu/splunk-d2d-oct
> _______________________________________________
> Wrapper-user mailing list
> Wra...@li...
> https://lists.sourceforge.net/lists/listinfo/wrapper-user
>

Re: [Wrapper-user] Website down?

[Leif M. <lei...@ta...>]

Sander
I am sorry for the trouble.  There have been no outages of the
website.  I wonder if it is a DNS problem of some kind?

What OS are you using?

What do you see if you try to "ping wrapper.tanukisoftware.com" ?

If it is a DNS problem then it will fail to resolve:

$ ping foo.bar
ping: cannot resolve foo.bar: Unknown host

If it is some other problem then it will get ping timeouts.

Is anyone else having any problems?

Cheers,
Leif

On Wed, Oct 12, 2011 at 10:39 PM, Sander Koning <s.k...@to...> wrote:
> Hi,
>
> A colleague of mine noted that the wrapper.tanukisoftware.com /
> wrapper.tanukisoftware.org site is down and has been so for a few days.
> Is there any estimate about how long the outage will last?
>
> Best regards,
>
> --
> Sander Koning
> Development
> TOPdesk Nederland

[Wrapper-user] Website down?

[Sander K. <s.k...@to...>]

Hi,

A colleague of mine noted that the wrapper.tanukisoftware.com / 
wrapper.tanukisoftware.org site is down and has been so for a few days. 
Is there any estimate about how long the outage will last?

Best regards,

-- 
Sander Koning
Development
TOPdesk Nederland

w www.topdesk.com
t +31 15 2700900
e s.k...@to...