phphelpdesk-help

RE: [Phphelpdesk-help] Date Opened

[Joe H. <jo...@jo...>]

Ahh. this is because it is the time that PHP gets from the server.  If a
users PC clock is off, you would want the server to say that the ticket
was submitted at the correct time (assuming that your server is keeping
time). 
 
-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of
Mohamad Zaamzamir A.Jalil
Sent: Friday, May 18, 2001 1:39 AM
To: php...@li...
Subject: [Phphelpdesk-help] Date Opened
 
Hello,
 
I have a question.. if you go to demo page and key in one sample
input..after that you click view job. Please pay attention here, the
time at the "date opened" column is not the same as the system time (PC
time). What does "date opened" column means?
 
Zamir

[Phphelpdesk-help] Date Opened

[Mohamad Z. A.J. <za...@mi...>]

Hello,

I have a question.. if you go to demo page and key in one sample =
input..after that you click view job. Please pay attention here, the =
time at the "date opened" column is not the same as the system time (PC =
time). What does "date opened" column means?

Zamir

[Phphelpdesk-help] Parse error / add a dep.

[Herve Clot-G. <cl...@at...>]

Hi,

I have this error message when i try to add a departement :

Parse error: parse error in
/root/webcalendar/test/hd/scripts/adddepartment.scp.php on line 54

I'm trying to use phphelpdesk 0.5.7 with php4 / mysql / apache on linux
suse 7.1 workstation.

If anyone have an idea...

thanks
rv

--
Herv=E9 Clot-Godard
--
ASCOPARG
Surveillance de la Qualit=E9 de l'Air en R=E9gion Grenobloise
-
44, avenue Marcellin Berthelot
BP 2734 - 38037 Grenoble Cedex 2
T=E9l : 04 38 49 92 20
Fax : 04 38 49 08 80
-
http://www.atmo-rhonealpes.org
Serveur Vocal : 04 38 49 08 88

RE: [Phphelpdesk-help] initial login failure

[Joe H. <jo...@jo...>]

Yeah, I'm sure that it has something to do with PHP3.  Others who were
reporting this problem had PHP3 issues as well.

-----Original Message-----
From: 'Edward Chaves' [mailto:ed...@cl...] 
Sent: Saturday, May 12, 2001 1:54 PM
To: Joe Hoot
Subject: Re: [Phphelpdesk-help] initial login failure

On Sat, May 12, 2001 at 09:10:15AM -0700, Joe Hoot wrote:
> Which version of PHP Helpdesk are you trying to install?  I have seen
> this being a problem before where the loops in
> scripts/vj_viewjobs.scp.php somehow get stuck.  I don't know if it is
a
> PHP 3 issue or what.  I would recommend, if you can, to upgrade to
PHP4
> and try again.
> 

i've tried both the 0.5.8 tarball, and a cvs checkout from 5/9/2001 the
result
is the same.  a faster machine simply iterates through the loop more
before
the timeout value is hit.

i will rebuild apache with php4 and report back.


> 
> 
> -----Original Message-----
> From: php...@li...
> [mailto:php...@li...] On Behalf Of
> Edward Chaves
> Sent: Friday, May 11, 2001 9:10 AM
> To: php...@li...
> Subject: [Phphelpdesk-help] initial login failure
> 
> I'm trying to get phphelpdesk working on SuSE Linux 7.0 and 7.1.
> 
> i'm using apache 1.3.14 and php 3.0.18 built from source. suse 7.0
> system
> uses mysql 3.22.32, 7.1 using 3.23.33.
> 
> 
> in attempting step #4 from the INSTALL document, the admin/admin login
> fails.
> here is the beginning and the end of the output i see.
> 
> 
> <a href="/index.php?whattodo=viewjobs&lstChooseCompany[0]=Human
>
Resources&lstChooseCompany[1]=IT&lstChooseCompany[2]=Sales&lstChooseComp
> any[3]=&lstChooseCompany[4]=&lstChooseCompany[5]=&
> 
> <snip>
> 
> =&lstChooseCompany[222415]=&
> Fatal error: Maximum execution time exceeded in
> scripts/vj_viewtickets.scp.php
> on line 81
> 
> 
> What have I missed?
> 
> -- 
> Edward
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 

-- 
Edward

Re: [Phphelpdesk-help] whats up?

[Michael B. <Mic...@ma...>]

Don't get me wrong, i'm glad they are doing the project and all ... just =
seems like it takes forever to see a responce.

my question btw, is no longer valid ... I just went ahead and programmed =
another helpdesk system from scratch ;-)

Michael Bond.

>>> <so...@se...> 05/11/01 12:37PM >>>

I think this program in its early stages.  I do not know how many people
subscribe to the mailist. But you usually need either the developer or
some people who are well versed with the program to answer your questions.

The latter just happens with time.

Cheers,
Sono
On Fri, 11 May 2001, Michael Bond wrote:

> okay here's a stupid qeustion .. does anyone reply with answer to this =
list ... there have been 5 questions (including my own) since joining and =
i haven't seen one answer yet.
>
> Is the project dead or is the list dead, or both?
>
> Michael Bond
>
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...=20
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help=20
>

--=20
Sono

Re: [Phphelpdesk-help] whats up?

[<so...@se...>]

I think this program in its early stages.  I do not know how many people
subscribe to the mailist. But you usually need either the developer or
some people who are well versed with the program to answer your questions.

The latter just happens with time.

Cheers,
Sono
On Fri, 11 May 2001, Michael Bond wrote:

> okay here's a stupid qeustion .. does anyone reply with answer to this list ... there have been 5 questions (including my own) since joining and i haven't seen one answer yet.
>
> Is the project dead or is the list dead, or both?
>
> Michael Bond
>
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>

-- 
Sono

[Phphelpdesk-help] whats up?

[Michael B. <Mic...@ma...>]

okay here's a stupid qeustion .. does anyone reply with answer to this =
list ... there have been 5 questions (including my own) since joining and =
i haven't seen one answer yet.

Is the project dead or is the list dead, or both?

Michael Bond

[Phphelpdesk-help] initial login failure

[Edward C. <ed...@cl...>]

I'm trying to get phphelpdesk working on SuSE Linux 7.0 and 7.1.

i'm using apache 1.3.14 and php 3.0.18 built from source. suse 7.0 system
uses mysql 3.22.32, 7.1 using 3.23.33.


in attempting step #4 from the INSTALL document, the admin/admin login fails.
here is the beginning and the end of the output i see.


<a href="/index.php?whattodo=viewjobs&lstChooseCompany[0]=Human Resources&lstChooseCompany[1]=IT&lstChooseCompany[2]=Sales&lstChooseCompany[3]=&lstChooseCompany[4]=&lstChooseCompany[5]=&

<snip>

=&lstChooseCompany[222415]=&
Fatal error: Maximum execution time exceeded in scripts/vj_viewtickets.scp.php
on line 81


What have I missed?

-- 
Edward

[Phphelpdesk-help] E-Mail addressing

[Mike E. <mi...@en...>]

Greetings all,

I've just completed a demo install of PHPHelpDesk for a client, but am
having one small problem.  The helpdesk system is running on my website
again as a demo for them and when they enter their e-mail addresses the
typical end user only enters the username portion of their e-mail, so
my local mail server appends my domain name causing the e-mail to bounce.

I've set the $g_mailservername to their mailserver, but phpheldesk doesn't
seem to use this.

Any suggestions on how to override this?  Or am I just stuck with making
the end-users enter their full e-mail address.

Regards,

Michael Ethridge
MCSE, CCNA
Sr. Consultant
Enterprise Consulting Services
408-226-2902
877-488-5966 pager

---------------------------------------------------------------------------
"With the Grey Council no more, the three castes are mainly
 concerned with protecting their own interests."
	-- Forell to Delenn in Babylon 5:"Lines of Communication"

[Phphelpdesk-help] RE: Some comments about phphelpdesk

[Joe H. <jo...@jo...>]

David,


It is possible to do this.  What you would need to do is to have your
call center enter the ticket information.  Whatever department/company
you put the ticket in is what department inbox it will go into (It
really only goes to one spot).  Then you have users from those
departments that can only view their department tickets.  This way,
although all the tickets go to one location, it looks as if they are all
separate inboxes to the users. =20

As far as the comments part, I need to add this.  You can setup a user
for each department that has the ability to view department tickets.
This way they can logon to the web site and at least see the progress of
their ticket.

On a side note, I am trying to get PHP Helpdesk internationalized.
Spanish is one language that nobody has talked to me about yet.  If you
have any time to possibly go through the program and write out a
document with translations for me, The PHP Helpdesk crew would really
appreciate it.  What I'm looking for from you is something like this:

LOGIN PAGE:
What department are you in?
?Spanish equivelant would be here?

Username:
Again Spanish equivelant here

Password:
Etc..etc..

MAIN PAGE:
Status:
Spanish equivelant

Departments:
Spanish equivelant

Last on:
Etc..etc..

So if you have time, I'm sure many Spanish speaking PHP Helpdesk users
would really appreciate it.

Thanks,
Joe

-----Original Message-----
From: David Sede=F1o Fern=E1ndez [mailto:fr...@us...]=20
Sent: Friday, May 04, 2001 11:30 AM
To: hoo...@us...
Subject: Some comments about phphelpdesk

Hi!

First of all, congratulations for phphelpdesk. It's a great software :)

I want tell you some comments/enhancements that I miss in phphelpdesk:

* Comments to tickets. It would be nice that users can add comments to
the tickets.=20
* In my work, we use a helpdesk software that work as follows: Clients
 calls to a CallCenter. The CallCenter people register a new ticket and
 asign to a Departament "Inbox". Users in that departament cought this
 tickets from the Inbox a try to solve it :). It's possible do that with
 phphelpdesk?

All of this, I would try to do it for my self (open source roolz ;) )
but I'd like to read your comments about.=20

Thanks in advanced.
PS: Sorry for my english, my first language is spanish :)
--=20
David Sede=F1o Fern=E1ndez
http://www.linux-malaga.org

[Phphelpdesk-help] Help with mailing

[Gavin Nelmes-C. <ga...@co...>]

Hi

First of all great work guys this has come on so much since I looked at 0.4.

I do have a couple of questions/problems.  I'm trying to run it on a Cobalt
Raq - no problem there until it sends a mail it sends it as root@raq1234
which is the server name this gets refused by other servers as it doesn't
route to an existing server.  Is it possible to code where it comes from
somewhere without altering php.ini as this is virtual server with other
sites.

Secondly is it possible to get it to send a mail to fixed account every time
a job is added i.e. to a web phone/pager.  I saw reference to this in addjob
but couldn't work it out any further.

Help please

Regards

Gavin

[Phphelpdesk-help] Installation

[Michael B. <Mic...@ma...>]

I'm having some difficulty witht he install of phphelpdesk.

1) When i go to index.php i get an error on the top of the screen =
"Warning: Undefined variable: whattodo in c:\inetpub\wwwroot\phphelpdesk\co=
nfig\header.conf.php on line 8"

2) after logging in with admin/admin i get a lot of errors from Line 32 in =
the cookies.inc.php file. variable groups not found and then errors =
loading hte headers.

that is followed by the errors "c:\inetpub\wwwroot\phphelpdesk\scripts\vj_v=
iewtickets.scp.php on line 4" also occurs on lines 12, 20, 28, 36, 44, 52.

3) If i try to do anything with the software it tells me "User or Passowrd =
incorrect" and spits out errors concerning the checkuser.inc.php

"Warning: Undefined variable: txtUsername in c:\inetpub\wwwroot\phphelpdesk=
\includes\checkuser.inc.php on line 7

Warning: Undefined variable: txtPassword in c:\inetpub\wwwroot\phphelpdesk\=
includes\checkuser.inc.php on line 7"

Help would be wonderful, we really wanna give phphelpdesk a try :)

Michael Bond
WVU Libraries.

[Phphelpdesk-help] Looping code

[<kar...@bi...>]

Hi,

I just downloaded the program and installed it. Problem is that once I =
log in I end up in a loop. If I stop the browser and examine the source =
code this is what I find at the end:

<CENTER><a =
href=3D"http://tanbo.sthk.posten.se/phphelpdesk//index.php?whattodo=3Dvie=
wjobs&lstChooseCompany[0]=3DHuman =
Resources&lstChooseCompany[1]=3DIT&lstChooseCompany[2]=3DSales&lstChooseC=
ompany[3]=3D&lstChooseCompany[4]=3D&lstChooseCompany[5]=3D&lstChooseCompa=
ny[6]=3D&lstChooseCompany[7]=3D&lstChooseCompany[8]=3D&lstChooseCompany[9=
]=3D&lstChooseCompany[10]=3D&lstChooseCompany[11]=3D&lstChooseCompany[12]=
=3D&lstChooseCompany[13]

... and so on.

From what I can gather from the code the offending thing is in =
vj_choosecompany.scp.php, but that is generated in for example =
viewjobs.scp.php like this:

    for ($i=3D0; $i < sizeof($departments); $i++) {
      $lstChooseCompany[$i] =3D $departments[$i];
    }

Seems like the sizeof returns something weird and the loop creates one =
mother of a vector.

Anybody seen this before? I checked the archives and could not find =
anything which I find strange. There must be something wrong with my =
installation in that case and I would really like to know what.

Sincerely yours

    Karl-Koenig Koenigsson

Re: [Phphelpdesk-help] Help with PHP help desk

[Joe H. <jo...@jo...>]

Phil,

You are welcome to help out with the development of PHPHelpdesk.  In order to 
help out, you just need to sign up on an account at sourceforge.  I can then 
add you to the developers.  So far, it seems that only a couple people have 
really been modifying the code.  That's not a problem because we need many 
other things done for the program as well.  For example, graphics, 
documentation, and internationalization are three big things that I would 
like to add to the program.  As far as the bug goes, what version of the 
program do you have?  The latest version is 0.5.8, which I think may have 
fixed the problem that you are discussing.  If not, please let me know what 
text that you have to add to make it work.



Phil Labonte <pla...@at...> said:

> I would like to let you know about a bug when I try to modify users.  I have
> to added some info to the url that was being called when I am modifying
> users.
>  
> I would also like to volunteer to help with the dev of PHPHELPDESK.
>  
> Please let me know how I can submit info on this bug fix (unless it has been
> fixed already) and also how I can get involved with PHPHELPDESK.
>  
> Phil
> 



-- 

[Phphelpdesk-help] Help with PHP help desk

[Phil L. <pla...@at...>]

I would like to let you know about a bug when I try to modify users.  I have
to added some info to the url that was being called when I am modifying
users.
 
I would also like to volunteer to help with the dev of PHPHELPDESK.
 
Please let me know how I can submit info on this bug fix (unless it has been
fixed already) and also how I can get involved with PHPHELPDESK.
 
Phil

[Phphelpdesk-help] Connot View details Job..pls help

[Mohamad Z. A.J. <za...@mi...>]

Hello friends,

I already install phpHelpdesk in my Apache webserver and i can access it =
from my=20
PC. It all run OK from login page to view jobs page. I also can add new =
user and all=20
function run OK but when I want to view details job, then it return to =
login page=20
(with all company lists). Why is this happpen? Please help.

Zamir

[Phphelpdesk-help] Login Prob?

[<so...@se...>]

When I hit login or any other link..

I get sent to the php info page on my server?

Any ideas as to why or how i can fix this.  I got a feeling it is
something pretty simple.

Thank You:)

-- 
Sono

[Phphelpdesk-help] Help for P

[Brian R. <raz...@vm...>]

I just upgraded to 0.5.8 from 0.4.4 and noticed the following, which may
be helpful to some:
- If you have set up your phphelpdesk to be a subdirectory of your site,
you need to include a trailing slash ( / ) at the end of the directory.
However, if you do this, then your menus are not properly configured,
and you can't, for instance, successfully log you out (at least it
didn't work for me with IE 5.5).  You will get a double slash between
your
directory and the file, as in www.mydomain.com/phphelpdesk//index.php.
- To fix this, simply edit config/whattodo_items.conf.php, and do a bulk
replace of
	href=3D3D\"$g_base_url/index.php
with
	href=3D3D\"".$g_base_url."index.php

Note that you should ONLY do this if your phphelpdesk is in a
subdirectory.  Hope this helps some of you.

Brian Razzaque
President
Vision Multimedia Technologies, LLC
www.vmtllc.com

[Phphelpdesk-help] Internationalization for phphelpdesk

[Luca P. <l.p...@ne...>]

Hi,
	is it available a language module for phphelpdesk ? I will try to 
translate in italian.

Ciao,
	Luca

RE: [Phphelpdesk-help] Reporting?

[Brian R. <bra...@vm...>]

I've got that feature implemented on my end, if there is enough interest
I'll post it to the group.

-----Original Message-----
From: Mike Tvarkunas [mailto:mt...@em...]
Sent: Wednesday, April 25, 2001 1:51 PM
To: php...@li...
Subject: [Phphelpdesk-help] Reporting?


Joe, or anyone:

My reporting feature isn't working.  It generates a report but NO
tickets=20
are found to match.  So I thought maybe this wasn't an active feature
yet,=20
but I see that is it.   Any ideas, or is everyone elses working and I'm
the=20
goofing something up?

BTW..  as a new product feature..  It would be nice if a set person
would=20
get an email when a new ticket was added.  I know this might me a bit
much=20
for larger offices, but it might be handy to some.  Or whenever you
assign=20
a ticket to another person they are notified that he was assigned this
task.
I might try to add the last one in myself...  I'm not a php pro but
might=20
know enough to really screw it up.  If I get it done, I'll pass it along

and maybe you folks and clean it up.
*just ideas*

************************************************************************
***********
Mike Tvarkunas
Assistant District Director of Information Technology
East Mississippi Community College
The box said "Requires Windows 95 or better."  So I installed Linux!
************************************************************************
***********


_______________________________________________
Phphelpdesk-help mailing list
Php...@li...
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Reporting?

[Mike T. <mt...@em...>]

Joe, or anyone:

My reporting feature isn't working.  It generates a report but NO tickets 
are found to match.  So I thought maybe this wasn't an active feature yet, 
but I see that is it.   Any ideas, or is everyone elses working and I'm the 
goofing something up?

BTW..  as a new product feature..  It would be nice if a set person would 
get an email when a new ticket was added.  I know this might me a bit much 
for larger offices, but it might be handy to some.  Or whenever you assign 
a ticket to another person they are notified that he was assigned this task.
I might try to add the last one in myself...  I'm not a php pro but might 
know enough to really screw it up.  If I get it done, I'll pass it along 
and maybe you folks and clean it up.
*just ideas*

***********************************************************************************
Mike Tvarkunas
Assistant District Director of Information Technology
East Mississippi Community College
The box said "Requires Windows 95 or better."  So I installed Linux!
***********************************************************************************

RE: [Phphelpdesk-help] PhP Helpdesk

[Are W. <are...@ly...>]

|The piece of software is fantastic.  
| 
|However, I am having a problem with my set-up.  I have changed the mail
|server in the config file, but when I add a ticket no e-mails are sent.

First off, what platform are you running phphelpdesk on? The instructions
listed below are made assuming a *nix system.

Second, php has a few options concerning e-mail in the php.ini file, that
are used as parameters for php's mail()-function, which phphelpdesk uses. 

Unless the server you're running phphelpdesk on is also an e-mail server
with a valid mx-record (ie. a live, dns-registered mailserver), you'll need
to trick sendmail into seeing your originating address as a valid one, in
order for the message to validate properly. A 'tail /var/log/maillog' should
present you with a bunch of messages that are delayed or paused, due to
missing validation.

At line 320-325 approx. of php.ini, you'll find a section celled [mail
function].

Since my server will not be recognized as a valid mailserver by my ISPs
smtp- and dns-servers, I added the -f option to php.inis sendmail-path.
Thus, my [mail function] reads as follows:

SMTP			=	localhost	;for win32 only (not
necessarily true. uncomment this line)
sendmail_from	=	som...@yo...main (def. which add. the msgs.
will originate from)
sendmail_path	=	/usr/sbin/sendmail -t -i -f va...@my...main

Give it a try, and see how it works. (Note that httpd will need to be
restarted for the changes to apply.)


\aw

[Phphelpdesk-help] PhP Helpdesk

[Stuart J. D. <st...@ni...>]

The piece of software is fantastic.  
 
However, I am having a problem with my set-up.  I have changed the mail
server in the config file, but when I add a ticket no e-mails are sent.
 
Have you any ideas on fixing this problem.
 
 

Regards 

Stuart Drennan 
Manager 
Northern Ireland Networking 
www.ninet.ws 

 

Re: [Phphelpdesk-help] Wont work with IE

[Joe H. <jo...@jo...>]

It deals with cookies and how IE handles cookies versus the way everything 
else handles them.  I thought that it may have been fixed, but apparently 
people are still having problems with this.  The only fix that I can give you 
at the moment is this:  In /includes/cookie.inc.php 
and /includes/logout.inc.php there are some things that you should change.  
Just take out the lines that say something like "If 
(HTTP_AGENT_HEADER="MSIE") { } .  Get rid of the if/else and basically just 
make everything do what the "else {}" section does.  This is for both of 
those files.  If you change one, and not the other, then you won't be able to 
logout and you will have to wait for the cookie to timeout.



Dustin Clark <Dus...@se...> said:

> I have a wierd problem.   I am using the latest version of PHP helpdesk and
> the stable version of mysql.   Everything has been working fine until just
> recently I havent been able to access some pages through IE.    I can log in
> with IE and when I try to click on something liek "add user" or "view jobs"
> it just takes me back to the login page.    However,   I can get anywhere
> just fine with netscape.    
> 
> I am not a guru at web programming and I believe this is probably an easy
> fix.    Any help would be greatly appreciated.
> 
> Thanks,
> 
> Dusty
> 



-- 

[Phphelpdesk-help] login info

[Phil L. <pla...@at...>]

Hello,
 
I installed phphelpdesk as indicated in the INTSTALL file.  When I log in as
admin with password admin I get a screen with fake data.  When I try to add
a Department or Add a user I get redirected back to the login form...
 
Any ideas on how I can resolve this issue?
 
Thanks
 
Phil