phphelpdesk-help

Re: [Phphelpdesk-help] RE: phphelpdesk problem

[Comharsa <com...@cl...>]

At 09:31 AM 5/3/01, Are Westby found time to write:
>I'd suggest you update php/apache. Or as an intermediary solution, you could
>always run Netscape. Never had any problems there.

In case you aren't able to update these, I found a fix at the sourceforge 
website.

Change the files includes/cookie.inc.php and config/general.conf.php to 
read as follows:

cookie.inc.php:

<?php   // SET COOKIE INFO

// cookie.inc.php -- modified by Jay Kramer (ja...@mo...)

if (isset($authentication)) {
$time = mktime()+g_cookietimeout;
$date = date("l, d-M-y H:i:s", ($time)); // Make a IE5.01compatible 
date/time..
   setcookie("status", $status, $date, $g_base_path, $g_domain);  // IE5.01 
is picky about the base path nad domain, if they are missing, there is a 
good chance the cookie will not get set..
   setcookie("user", $user, $date, $g_base_path, $g_domain);
// setcookie("txtUsername", $txtUsername, $date, $g_base_path, $g_domain);
   setcookie("group", $group, $date, $g_base_path, $g_domain);
   setcookie("authentication", $authentication, $date, $g_base_path, 
$g_domain);
   setcookie("laston", $laston, $date, $g_base_path, $g_domain);
}
else {
$time = mktime()+g_cookietimeout;
$date = date("l, d-M-y H:i:s", ($time));
   setcookie("status", "Logged In", $date,$g_base_path, $g_domain);
   setcookie("user", $txtUsername, $date, $g_base_path, $g_domain);
//  setcookie("txtusername", $txtUsername, $date, $g_base_path, $g_domain);
   setcookie("group", $row[4], $date, $g_base_path, $g_domain);
   setcookie("authentication", "YES", $date, $g_base_path, $g_domain);
   setcookie("laston", $row[6], $date, $g_base_path, $g_domain);
}

?>

general.conf.php:

<?php   //general configuration

$version        = ".04.4";                              //Version Number

$g_title        = "PHP Help Desk";                      //Title of your 
helpdesk
$g_helpdesk_email = "web...@yo...";        //Email of your 
helpdesk
$g_mailservername = "mail.yourcompanys.smtpserver.com"; //SMTP Mail server
$g_cookietimeout = "1200";                              //Timeout for cookies
$g_refreshtime  = "600";                                //Refresh time for 
viewall

// If you are using http://someaddress.com/phphelpdesk, then you must set the
// base url to "http://someaddress.com/phphelpdesk/"  Notice the '/' at the end
// you must put that in there.  If you are using a virtual host such as
// http://phphelpdesk.somecompany.com, then you can just leave it empty with
// the quotes touching "";
$g_base_url     = "http://someaddress.com/phphelpdesk/";        //base url 
location
// you HAVE to set your domain name here, with no HTTP:
// or / at the end or anything...
$g_domain = "someaddress.com";
// this is the path from the last part of the $g_base_url
// parameter.  If there is no path, set this to "/"; NOTICE
// THE BEGINNING AND ENDING /'s!!
$g_base_path = "/phphelpdesk/";

?>

Thanks to Jay Kramer and someone who didn't leave their name. It now works 
for me using IE5.

HTH

Brian
com...@cl...

[Phphelpdesk-help] RE: phphelpdesk problem

[Are W. <are...@ly...>]

Jimy Nguyen [Ji...@th...] writes:

|I'm having the same problem as this guy -> "Comharsa".
|Could someone please help me asap my emailing me at
|ji...@th...
|I have downloaded and installed the helpdesk and database successfully, but
|cannot get past the first page. I followed the install instructions and
|amended the general.conf.php and db.conf.php files as needed. They seem to
|be working ok, but this is the problem I am having. When I go to the first
|page I get the login page. Using the admin::admin combination I get to the
|next page with all of the options, with admin being shown as logged in..
|Similarly, if I use the test::test combination I get the second page with a
|reduced amount of options.
|However, if I click on any of the options, using either login, it takes me
|back to the login page where I am shown as not logged in and have to
|re-enter the username and password. I end up going round in circles. The
URL
|shows the necessary addition in the form of
|"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
|notice of it. 
|The db is on a different server to the helpdesk, but as it is recognising
|the user::password combination it is obviously set up OK. I am relatively
|new to php and mysql so may well be missing something basic, so any ideas
|would be most welcome. 

Jimmy,

You're not mentioning your browser config, but I'm guessing Internet
Explorer. I've experienced the same problems earlier, and it seems to be a
version/feature conflict between apache/php on the server side, and clients
running IE.

I've tested a few scripts on a php-4.04-pl1/apache 1.3.17 server, and all
versions of IE (4+) worked flawlessly. OTOH, apache 1.3.19 and pre-4.04
php-versions produced the errors you mention above.

I'd suggest you update php/apache. Or as an intermediary solution, you could
always run Netscape. Never had any problems there.

Rgds,

Are

Jimy Nguyen

[Phphelpdesk-help] help

[Jimy N. <Ji...@th...>]

Im having a problem with phphelpdesk.

THe installation when fine.  The problem occur once I pass the login page.
I get all the options for the user I login in as.  But when I click on an
option it brings me back to the login page.  Im goin around in circles.

help

Jimy

[Phphelpdesk-help] help

[Jimy N. <Ji...@th...>]

Im having a problem with phphelpdesk.

THe installation when fine.  The problem occur once I pass the login page.
I get all the options for the user I login in as.  But when I click on an
option it brings me back to the login page.  Im goin around in circles.

help!!!!

Jimy

[Phphelpdesk-help] help

[Jimy N. <Ji...@th...>]

I having a problem gettin pass the first page, I've installed everything
correctly on the server correct and it works fine on that machine but if I
access the page on another machine I cant get pass the front page, it keeps
goin back to the login page.

help!!!!

Jimy

[Phphelpdesk-help] Re: phphelpdesk problem

[Jimy N. <Ji...@th...>]

I'm having the same problem as Comharsa.
Could someone please help me asap my emailing me at
ji...@th...
I have downloaded and installed the helpdesk and database successfully, but
cannot get past the first page. I followed the install instructions and
amended the general.conf.php and db.conf.php files as needed. They seem to
be working ok, but this is the problem I am having. When I go to the first
page I get the login page. Using the admin::admin combination I get to the
next page with all of the options, with admin being shown as logged in..
Similarly, if I use the test::test combination I get the second page with a
reduced amount of options. However, if I click on any of the options, using
either login, it takes me back to the login page where I am shown as not
logged in and have to re-enter the username and password. I end up going
round in circles. The URL shows the necessary addition in the form of
"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
notice of it. The db is on a different server to the helpdesk, but as it is
recognising the user::password combination it is obviously set up OK. I am
relatively new to php and mysql so may well be missing something basic, so
any ideas would be most welcome. 

Jimy Nguyen

[Phphelpdesk-help] FW: Phphelpdesk-help -- confirmation of subscription -- request 2 73832

[Jimy N. <Ji...@th...>]

confirm 273832

[Phphelpdesk-help] (no subject)

[Jimy N. <Ji...@th...>]

confirm 273832

[Phphelpdesk-help] Re: PHPHelpdesk

[Joseph H. <jo...@jo...>]

excellent idea.  In fact, something that I would eventually like to work =
on
is having an asset section where you would list computers and stuff like
that.  At some point maybe even link the clients that you are working on =
to
the assets.


----- Original Message -----
From: "Martin Skj=F6ldebrand" <ch...@sk...>
To: <jo...@ne...>
Sent: Sunday, March 04, 2001 5:54 AM
Subject: PHPHelpdesk


> Hi,
>
> I wrote you some weeks ago, asking if development is still going on
> PHPHelpdesk.
> Just letting you know that I'm playing around with the code, and my MyS=
QL
> book. I'm about
> to add a client module. (I've added a field to the table "security"
> s_manage_clients) which I will use
> to link to the module. (Who has the rights to manage clients?). So far
this
> works.
>
> Point is that I would like to know more easily who is filing specific
> tickets. Then you could
> se if someone has specific problems in their everyday work. Eventually =
I'd
> like to link a client record
> to a computer record (for internal clients) by which I will be able to
keep
> some track of computers.
>
> Cheers,
>
> Martin S.
>
> - I think the whole world's gone mad.
> - Uh huh. It's always been like this. You just don't get out enough.
>

RE: [Phphelpdesk-help] Usage of helpdesk

[Mike L. <ca...@cl...>]

Thanks Are.

Don't misunderstand, I'm not hell bent on doing it this way.  I just fail to
see a better way in my situation currently.

This organization has around 90 users or so.  Of course ticket creation goes
in spurts.  My guess would be perhaps 3 tickets per day.

Oh, you won't have to worry about receiving any updates from here.  I don't
know PHP :-)

Thanks,
Mike

-----Original Message-----
From: Are Westby [mailto:are...@ly...]
Sent: Thursday, March 01, 2001 11:06 PM
To: ca...@cl...
Cc: php...@li...
Subject: RE: [Phphelpdesk-help] Usage of helpdesk


Mike Lewis [ca...@cl...] writes:

|I've just setup phphelpdesk yesterday.  I've poked around in it, creating
|tickets, creating categories, etc.
|
|For my needs at the current time, everything could be in one 'department'.
|What I am looking for is a method whereby any user can enter a ticket.  Any
|user should be able to go to the site and see all tickets for any
|'department'.  This is why I'm thinking of only one department.

Defining a system logon for each user and setting the "Show all tickets =
'yes'" in the preferences tab should do the trick.

|While I can see phphelpdesk is certainly designed well, it's designed for a
|larger organization than mine.  I believe though I can utilize phphelpdesk
|to fit my needs by using just the one department and maybe even one
|'general' user.

Absolutely. I'm thinking it may turn out to be a bit "disorganized" as the
number of tickets submitted increases, but then again that's without any
knowledge of the size of your organization or the volume of submitted
tickets.

|I'd like to hear others thoughts on this and see if maybe I'm going about
it
|wrong or perhaps there is a better way.

For smaller organizations, this is definitely a way to go. If you make any
modifications that suit your needs better, please let us know. ;)

Rgds,

Are

_______________________________________________
Phphelpdesk-help mailing list
Php...@li...
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

RE: [Phphelpdesk-help] Usage of helpdesk

[Are W. <are...@ly...>]

Mike Lewis [ca...@cl...] writes:

|I've just setup phphelpdesk yesterday.  I've poked around in it, creating
|tickets, creating categories, etc.
|
|For my needs at the current time, everything could be in one 'department'.
|What I am looking for is a method whereby any user can enter a ticket.  Any
|user should be able to go to the site and see all tickets for any
|'department'.  This is why I'm thinking of only one department.

Defining a system logon for each user and setting the "Show all tickets =
'yes'" in the preferences tab should do the trick.

|While I can see phphelpdesk is certainly designed well, it's designed for a
|larger organization than mine.  I believe though I can utilize phphelpdesk
|to fit my needs by using just the one department and maybe even one
|'general' user.

Absolutely. I'm thinking it may turn out to be a bit "disorganized" as the
number of tickets submitted increases, but then again that's without any
knowledge of the size of your organization or the volume of submitted
tickets.

|I'd like to hear others thoughts on this and see if maybe I'm going about
it
|wrong or perhaps there is a better way.

For smaller organizations, this is definitely a way to go. If you make any
modifications that suit your needs better, please let us know. ;)

Rgds,

Are

[Phphelpdesk-help] Usage of helpdesk

[Mike L. <ca...@cl...>]

I've just setup phphelpdesk yesterday.  I've poked around in it, creating
tickets, creating categories, etc.

For my needs at the current time, everything could be in one 'department'.
What I am looking for is a method whereby any user can enter a ticket.  Any
user should be able to go to the site and see all tickets for any
'department'.  This is why I'm thinking of only one department.

While I can see phphelpdesk is certainly designed well, it's designed for a
larger organization than mine.  I believe though I can utilize phphelpdesk
to fit my needs by using just the one department and maybe even one
'general' user.

I'd like to hear others thoughts on this and see if maybe I'm going about it
wrong or perhaps there is a better way.

Thanks,
Mike

RE: [Phphelpdesk-help] Thanks for Helpdesk

[Are W. <are...@ly...>]

Johan Adendorff [mailto:jo...@ks...] writes:

|Hi,
|
|I have downloaded the program and like it. Can I make changes to it?
|Would that be ok?

PHP Helpdesk is released under the GPL license. <URL:
http://www.gnu.org/copyleft/gpl.html> As long as you follow its guidelines,
you're free to do whatever you want.

Rgds,

Are Westby

[Phphelpdesk-help] Thanks for Helpdesk

[Johan A. <jo...@ks...>]

Hi,

I have downloaded the program and like it. Can I make changes to it?
Would that be ok?

Thanks
Johan

[Phphelpdesk-help] Installation help

[Mike L. <ca...@cl...>]

Trying to install the phphelpdesk.  I've created the various tables with
$mysql -u root -p < phphelpdesk.mysql

I can see the tables are actually created by the following:

$mysql phphelpdesk
>select * from security;
....
....

The problem is, no matter what I enter for a username / password
combination, I get the following message in my browser:

Warning: MySQL Connection Failed: Access denied for user:
'phphdadmin@localhost' (Using password: YES) in
/var/www/html/helpdesk/includes/connect.inc.php on line 4
ERROR: Can not connect to database 

I'm at the end of my very short MySQL rope now.  I've searched the archives
and found nothing appropriate.

Thanks,
Mike

Re: [Phphelpdesk-help] Is this a....

[Joe H. <jo...@jo...>]

It is written under GPL licensing.  Basically, you can use whatever code you
want in it, as long as whatever programs that you make with it are also
written under GPL licensing.

Manuel Olea <Man...@ch...> said:

> Hi
> 
> I need to now if this is a shareware, freeware ....
> 
> Is it ok for me to use the code, or parts of it.
> 
> /Manne
> 



-- 

[Phphelpdesk-help] Is this a....

[Manuel O. <Man...@ch...>]

Hi

I need to now if this is a shareware, freeware ....

Is it ok for me to use the code, or parts of it.

/Manne

[Phphelpdesk-help] PHP HD Problems

[Applegate,Kris <kap...@vi...>]

I am having the same problems that Comharsa (MSG5198796) had when they
installed. I am getting login just fine, jowever when I try to add a
dept of anything it drops me back to the main login page. I looked
through the archives for a resolution but I was unable to find one. Any
Help would be appreciated...

I have attached the email from Comharsa for reference:

FROM: ComharsaDATE: 02/21/2001 04:27:37SUBJECT:  [Phphelpdesk-help]
Problems getting the helpdesk running Hi

I have downloaded and installed the helpdesk and database successfully,
but=20
cannot get past the first page. I followed the install instructions and=20
amended the general.conf.php and db.conf.php files as needed.

They seem to be working ok, but this is the problem I am having. When I
go=20
to the first page I get the login page. Using the admin::admin
combination=20
I get to the next page with all of the options, with admin being shown
as=20
logged in.. Similarly, if I use the test::test combination I get the
second=20
page with a reduced amount of options. However, if I click on any of the

options, using either login, it takes me back to the login page where I
am=20
shown as not logged in and have to re-enter the username and password. I

end up going round in circles. The URL shows the necessary addition in
the=20
form of "/index.php?whattodo=3Dadddepartment" but it doesn't seem to be=20
taking any notice of it.

The db is on a different server to the helpdesk, but as it is
recognising=20
the user::password combination it is obviously set up OK. I am
relatively=20
new to php and mysql so may well be missing something basic, so any
ideas=20
would be most welcome.

Thanks

Brian

--------------------------------------
Kristopher Applegate


=20

[Phphelpdesk-help] Still problems getting mailng function working

[Are W. <are...@ly...>]

Now recompiled php with imap support. Sendmail and procmail are installed,
but no e-mail comes in when a job is assigned. Please help, as this is the
last thing remaining before I can put the system into production.

Rgds,

Are Westby

[Phphelpdesk-help] Problems getting the helpdesk running

[Comharsa <com...@cl...>]

Hi

I have downloaded and installed the helpdesk and database successfully, but 
cannot get past the first page. I followed the install instructions and 
amended the general.conf.php and db.conf.php files as needed.

They seem to be working ok, but this is the problem I am having. When I go 
to the first page I get the login page. Using the admin::admin combination 
I get to the next page with all of the options, with admin being shown as 
logged in.. Similarly, if I use the test::test combination I get the second 
page with a reduced amount of options. However, if I click on any of the 
options, using either login, it takes me back to the login page where I am 
shown as not logged in and have to re-enter the username and password. I 
end up going round in circles. The URL shows the necessary addition in the 
form of "/index.php?whattodo=adddepartment" but it doesn't seem to be 
taking any notice of it.

The db is on a different server to the helpdesk, but as it is recognising 
the user::password combination it is obviously set up OK. I am relatively 
new to php and mysql so may well be missing something basic, so any ideas 
would be most welcome.

Thanks

Brian

[Phphelpdesk-help] Mail-fct problems

[Are W. <are...@ly...>]

I can't make the mailto-when-ticket-assigned function work. I've looked
through the includes for pointers as to which transfer agent php-helpdesk
uses, but to no avail. I suspect procmail though..

Could someone please post a short reference for making the mailing function
work properly?

Kind rgds,

Are Westby

[Phphelpdesk-help] Error

[William M. <va...@ky...>]

I get this error, I can't figure out what I might have done.

Fatal error: Call to undefined function: mysql_connect() in =
/var/www/html/helpdesk/includes/connect.inc.php on line 4

can you shed some light on this?

William

[Phphelpdesk-help] Re: Phphelpdesk is cool

[Joe H. <jo...@jo...>]

Excellent ideas.  I will work on implementing those.  Right now I am mainly 
conserned about fixing bugs and securing the program.  After those things are 
fixed I will release version 1.0.  When I start towards working on version 
2.0, I will work on including these things.

Brian Budd <in...@im...> said:

> Just installed, my question is I am just starting a web hosting server and
> what I would really like is for users to open their own tickets and be able
> to check back on them.
> 
> Would you consider to adjust the script that users went to password page and
> signed in.
> 
> 1) If no password - allowed user creation of their own password & user
> account.
> 
> 2) Users have auto basic priveleges only automatically /no choices/, but
> with all departments automatically.
> 
> 3) User goes back to password entry, writes own trouble ticket with the
> choices of: (example of departments function with auto categories as well-
> not shown):
> 
> * Email problem
> * Website problem
> * php problem
> * Ecom problem
> * CGI problem
> * Invoice Inquiry
> * Gift registration
> 
> Saves me a ton of time entering email request forms and provides tracking
> system of complaints.
> 
> What do you think???
> 
> 
> 
> 
> 



-- 

[Phphelpdesk-help] Re: PHP Helpdesk

[Joe H. <jo...@jo...>]

This is the first cast of this.  So you can add users, modify users, add categories, etc..etc.., but when you are viewing the jobs, and you click on a ticket, what happens?  Does it take you to the screen where it should show the ticket details?  Does it take you back to the main screen?  What happens when you click on a ticket summary or number?  Also, I need to know a little bit more about what versions of everything that you are running.  It may not help me, but at least it is a start.  Can you let me know what versions you have of the following please:

Apache
MySQL
PHPHelpdesk
PHP
You Client Browser


mic...@ni... said:

> I did a new install from scratch.  Everything else is working.  Can view jobs,
> but not get into the jobs at all.  The links are there, but I get nowhere.
> 
> Any help appreciated.
> 
> Joseph Hoot <jo...@jo...> said:
> 
> > did you upgrade or do a complete new install?  I didn't write any upgrade
> > scripts from .03 to .04 and unfortunately the whole program changed a ton so
> > I wouldn't suggest upgrading.
> > 
> > 
> > ----- Original Message -----
> > From: "Mike Krawczyk" <mic...@ni...>
> > To: <jo...@ne...>
> > Sent: Monday, January 08, 2001 8:58 AM
> > Subject: PHP Helpdesk
> > 
> > 
> > > Greetings.  I've just upgraded from .03 to .04.4.  The program is
> > > MUCH better, but I'm having a problem.  I add jobs fine, but when I go
> > > to view the job, I can see a summary but can't view the job itself, nor
> > > update - delete or close the job.  If you have any ideas on how to fix
> > > this it would be most appreciated.
> > >
> > 
> 
> 
> 
> -- 
> 
> 
> 



-- 

[Phphelpdesk-help] another test message

[Joe H. <jo...@jo...>]

I have tried sending messages to this mailing list recently and they have not gone through.  If this message gets to me, then I will let everyone know, otherwise I will contact sourceforge.