You can subscribe to this list here.
2000 |
Jan
|
Feb
|
Mar
|
Apr
|
May
(1) |
Jun
|
Jul
|
Aug
|
Sep
|
Oct
|
Nov
|
Dec
|
---|---|---|---|---|---|---|---|---|---|---|---|---|
2001 |
Jan
(4) |
Feb
(8) |
Mar
(29) |
Apr
(21) |
May
(26) |
Jun
(15) |
Jul
(18) |
Aug
(26) |
Sep
(27) |
Oct
(17) |
Nov
(35) |
Dec
(22) |
2002 |
Jan
(8) |
Feb
(26) |
Mar
(17) |
Apr
(5) |
May
(16) |
Jun
(16) |
Jul
(21) |
Aug
(11) |
Sep
(9) |
Oct
(15) |
Nov
(5) |
Dec
(15) |
2003 |
Jan
(20) |
Feb
(14) |
Mar
(15) |
Apr
(44) |
May
(15) |
Jun
(9) |
Jul
(7) |
Aug
(21) |
Sep
(2) |
Oct
(7) |
Nov
(15) |
Dec
(8) |
2004 |
Jan
(33) |
Feb
(13) |
Mar
(8) |
Apr
(20) |
May
(16) |
Jun
(30) |
Jul
(14) |
Aug
(16) |
Sep
(10) |
Oct
(8) |
Nov
(23) |
Dec
(15) |
2005 |
Jan
(8) |
Feb
(7) |
Mar
(19) |
Apr
(11) |
May
(13) |
Jun
(11) |
Jul
(12) |
Aug
(52) |
Sep
(14) |
Oct
(56) |
Nov
(9) |
Dec
(6) |
2006 |
Jan
|
Feb
(7) |
Mar
(5) |
Apr
|
May
(9) |
Jun
|
Jul
|
Aug
(5) |
Sep
(4) |
Oct
(1) |
Nov
(3) |
Dec
(13) |
2007 |
Jan
(6) |
Feb
(8) |
Mar
(12) |
Apr
(3) |
May
(3) |
Jun
(15) |
Jul
(11) |
Aug
(32) |
Sep
(35) |
Oct
(12) |
Nov
(13) |
Dec
(11) |
2008 |
Jan
(7) |
Feb
(10) |
Mar
(34) |
Apr
(34) |
May
(20) |
Jun
(6) |
Jul
(19) |
Aug
(21) |
Sep
(8) |
Oct
(11) |
Nov
(36) |
Dec
(39) |
2009 |
Jan
(34) |
Feb
(15) |
Mar
(14) |
Apr
(21) |
May
(50) |
Jun
(17) |
Jul
(37) |
Aug
(3) |
Sep
(5) |
Oct
(1) |
Nov
(1) |
Dec
(12) |
2010 |
Jan
(10) |
Feb
(5) |
Mar
(5) |
Apr
|
May
(12) |
Jun
(7) |
Jul
(4) |
Aug
(4) |
Sep
(8) |
Oct
(4) |
Nov
(6) |
Dec
(4) |
2011 |
Jan
(4) |
Feb
(2) |
Mar
|
Apr
(4) |
May
|
Jun
(4) |
Jul
(2) |
Aug
(6) |
Sep
(7) |
Oct
(15) |
Nov
(4) |
Dec
(2) |
2012 |
Jan
(3) |
Feb
(3) |
Mar
(2) |
Apr
(1) |
May
(2) |
Jun
(9) |
Jul
(10) |
Aug
(10) |
Sep
(10) |
Oct
(7) |
Nov
(1) |
Dec
|
2013 |
Jan
(4) |
Feb
|
Mar
(1) |
Apr
(11) |
May
(4) |
Jun
(4) |
Jul
(1) |
Aug
(28) |
Sep
|
Oct
|
Nov
|
Dec
|
2014 |
Jan
(1) |
Feb
|
Mar
(3) |
Apr
(4) |
May
|
Jun
(9) |
Jul
|
Aug
|
Sep
|
Oct
(1) |
Nov
|
Dec
|
2015 |
Jan
|
Feb
|
Mar
|
Apr
|
May
|
Jun
|
Jul
|
Aug
(1) |
Sep
|
Oct
|
Nov
|
Dec
|
2016 |
Jan
|
Feb
(1) |
Mar
(6) |
Apr
(6) |
May
|
Jun
|
Jul
|
Aug
|
Sep
|
Oct
|
Nov
|
Dec
|
From: <bo....@si...> - 2001-06-25 13:50:34
|
Hi! I'v installed the phphelpdesk, but when i try to login with admin i get back to index.php when i try to do anything at the menu! regards Bo Wahlden |
From: Mohamad Z. A.J. <za...@mi...> - 2001-06-25 03:52:16
|
Where can i get php helpdek developer documentation? "Don't sacrifice clarity for cleverness" Zamir=20 03- 89965000 ext. 6446 Portal Engine |
From: Andrew W. <AJW...@ho...> - 2001-06-22 22:54:11
|
Yes, I would be willing to write this portion, I emailed Joseph a while ago about joining the devel. team, so hopefully I will be able to do CVS uploads soon. I also have some ideas for more reports which I want to add (we have been using PHP Helpdesk for our small IT department at work for a couple of weeks now, and this is something my boss wants). TTYL; Andrew Web-Hoster Support Team wrote: > >We are currently running RTTracker, and the only reason > > for that is > > that is allows my users to submit the tickets via email, does anyone know > > if this has been done with PHPHelpdesk, if so, what did you do to make it > > work? > > > > I was talking to one of our other admins, and they mentioned, using > > procmail, and some custom scripts to process incoming mail, and have it > > enter that parsed mail into the database. > > > > Having the email support for it, is required, as my upper managment wants > > it, and is not willing to use something that does not offer it, but it has > > been hard to find anything that supports it, that really works well. > > This has been requested a couple of times in the last few days and i would > also like it. However I think there is a lack of developer time and Joseph > is over worked and under assisted. Is there anyone out there who knows how > this would work and is willing to put some time in to develop it with > Joseph. I would certainly help with research and debugging. > > Regards > > Gavin > Web-Hoster Ltd > > _______________________________________________ > Phphelpdesk-help mailing list > Php...@li... > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
From: Andrew W. <AJW...@ho...> - 2001-06-22 22:50:00
|
I've struggled with the same issue. It is caused by cookies ... I've modified the includes/cookie.inc.php file (see attachment) ... It seems to fix the problem. However, I believe you need a domain name consisting of a minimum of 3 words and 2 dots, eg: www.pc1.home or something like that. Let me know if it works for you. Andrew ajw...@ho... Glenn Jenkins wrote: > Having a little trouble getting phphelpdesk fired up. > Running 0.5.8 > Database appears normal. > index.php starts up when I point my browser to base URL, I click login, go > in as admin/admin, I see the tickets that are open from the initial database > creation scripts. > Then I click "Add User" or anything else and it takes me right back to the > base URL index.php main login screen. Just loops. > > Any ideas? > > Glenn Jenkins > 512-750-3017 > > _______________________________________________ > Phphelpdesk-help mailing list > Php...@li... > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
From: MatWeb - M. K. <ma...@so...> - 2001-06-22 11:23:33
|
I am a newbie and have some problems to login: see the error results: ---------- Warning: Supplied argument is not a valid MySQL result resource in /opt/guide/www.tienertoekomst.nl/HTML/techno/phphelpdesk/includes/checkuser. inc.php on line 10 ---------- Can someone help me please? grz. M. |
From: MatWeb - M. K. <ma...@so...> - 2001-06-22 11:04:25
|
I am a newbie and have some problems to login: see the error results: ---------- Warning: Supplied argument is not a valid MySQL result resource in /opt/guide/www.tienertoekomst.nl/HTML/techno/phphelpdesk/includes/checkuser. inc.php on line 10 ---------- Can someone help me please? grz. M. |
From: Glenn J. <gle...@em...> - 2001-06-21 20:24:51
|
Having a little trouble getting phphelpdesk fired up. Running 0.5.8 Database appears normal. index.php starts up when I point my browser to base URL, I click login, go in as admin/admin, I see the tickets that are open from the initial database creation scripts. Then I click "Add User" or anything else and it takes me right back to the base URL index.php main login screen. Just loops. Any ideas? Glenn Jenkins 512-750-3017 |
From: Dungan S. T. S. <su...@ds...> - 2001-06-20 07:53:20
|
I Have some of the same problems with my users. E-mail me! mabey two heads will be better than one.. ------------------------------------------------------------------ Gabriel Dungan Aihon Moderator Administration - http://www.hotornot.com/ AMWM Admin - http://amwm.dstaftn.com -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- " Gabriel Dungan, gj...@ho... " " Icq: 12872040 " " AIM/MSN/YAHOO - gjdunga " -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- ----- Original Message ----- From: <php...@li...> To: <php...@li...> Sent: Tuesday, June 19, 2001 1:04 PM Subject: Phphelpdesk-help digest, Vol 1 #57 - 1 msg > Send Phphelpdesk-help mailing list submissions to > php...@li... > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help > or, via email, send a message with subject or body 'help' to > php...@li... > > You can reach the person managing the list at > php...@li... > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Phphelpdesk-help digest..." > > > Today's Topics: > > 1. RE: Help (Joe Hoot) > > --__--__-- > > Message: 1 > From: "Joe Hoot" <jo...@jo...> > To: "'Linda Hu'" <li...@ms...> > Cc: <php...@li...> > Date: Mon, 18 Jun 2001 19:17:22 -0700 > Subject: [Phphelpdesk-help] RE: Help > > I'm pretty sure that it's a cookie issue. Unfortunately, I haven't > figured out a good way to get around this yet. Many users have > suggested changing the includes/cookie.inc.php and > includes/logout.inc.php files to accomidate both Netscape and IE users. > I have only run into this problem myself on a couple machines. I have > tried resolving the issue, but haven't been able to. If anyone has a > solid way around this, please send me an email and Linda Hu. > > I'm sure that we would both greatly appreciate it. > > Btw, there might be some stuff on this on the > phphelpdesk.sourceforge.net Development section somewhere. I have been > extremely busy and haven't looked there recently. But there may be > something already there. > > > Cheers. > Joe > > -----Original Message----- > From: Linda Hu [mailto:li...@ms...] > Sent: Monday, June 18, 2001 6:44 AM > To: jo...@ne... > Subject: Help > > Hi Joe, > > I try to install phphelpdesk. After installing, I login by using > 'admin/admin'. However, when I try to test any "whattodo" such as Add > Category, Reports , Preferences..., it always return to login status. > > Please tell me how to fix this problem. > > > Thanks for your kind help!! > > > Linda > > > > > --__--__-- > > _______________________________________________ > Phphelpdesk-help mailing list > Php...@li... > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help > > > End of Phphelpdesk-help Digest > |
From: Joe H. <jo...@jo...> - 2001-06-19 02:24:49
|
I'm pretty sure that it's a cookie issue. Unfortunately, I haven't figured out a good way to get around this yet. Many users have suggested changing the includes/cookie.inc.php and includes/logout.inc.php files to accomidate both Netscape and IE users. I have only run into this problem myself on a couple machines. I have tried resolving the issue, but haven't been able to. If anyone has a solid way around this, please send me an email and Linda Hu. I'm sure that we would both greatly appreciate it. Btw, there might be some stuff on this on the phphelpdesk.sourceforge.net Development section somewhere. I have been extremely busy and haven't looked there recently. But there may be something already there. Cheers. Joe -----Original Message----- From: Linda Hu [mailto:li...@ms...] Sent: Monday, June 18, 2001 6:44 AM To: jo...@ne... Subject: Help Hi Joe, I try to install phphelpdesk. After installing, I login by using 'admin/admin'. However, when I try to test any "whattodo" such as Add Category, Reports , Preferences..., it always return to login status. Please tell me how to fix this problem. Thanks for your kind help!! Linda |
From: Joe H. <jo...@jo...> - 2001-06-17 22:27:21
|
Hey Everyone, I know that you've all helped out a lot in including some language files for the project. I have been moving and getting myself settled into my new home and haven't worked on the project for a few weeks. But, the time has come for me to include a new release with all of your language files. PHP Helpdesk version 0.6.1 now includes the following language files: -Brazilian Portuguese -Dutch -English -French -Norwegian -Swedish A few users are currently working on the following language files: -German -Spanish -Turkish -Portuguese Standard If anyone else is interested in adding to the list of language files available, please email me at jo...@ne... to make sure that no one else has asked to create these files. If nobody else has asked, then you are welcome to start translating into your language of choice. Also, any updates to these current language files can be emailed to me and they will be included with the next release. The newest release can be downloaded at http://prdownloads.sourceforge.net/phphelpdesk/phphelpdesk.0.6.1.tar.gz If you have any questions then please send an email to php...@li.... We will then try to help you out. Thanks, Joe Hoot |
From: Dungan S. T. S. <su...@ds...> - 2001-06-13 05:27:29
|
Hey ya Guys.. How do I change the cookie to a session cookie and visa/versa.. I'm still learning about php and this is killing me! I keep having problems with MSIE users!! ------------------------------------------------------------------ Gabriel Dungan Aihon Moderator Administration - http://www.hotornot.com/ AMWM Admin - http://amwm.dstaftn.com -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- " Gabriel Dungan, gj...@ho... " " Icq: 12872040 " " AIM/MSN/YAHOO - gjdunga " -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- |
From: Joe H. <jo...@jo...> - 2001-06-13 01:40:04
|
Hello all, I have been really busy lately and haven't had time to finish the language translation section of PHPHelpdesk. All that is left to be fixed is some header issues when using the new language files. The English.lang.php file works fine. And in fact, all the language files work fine on the Login Page. After that, however, there are header errors that I need to fix. I don't know what is wrong at the moment but I just wanted to let all of you know that I will be continuing my work on PHP Helpdesk and won't leave your language files out of the next release. Thanks, Joe |
From: Noodles <ug...@li...> - 2001-06-09 09:33:55
|
Anyone explain this to me? I am really stuck! Warning: Supplied argument is not a valid MySQL result resource in /home/sites/site2/web/phphelpdesk/includes/checkuser.inc.php on line 10 When I try to login for the first time. Also says that the user / pass is wrong. I would really appreciate it if someone could help Stay happy Noodles |
From: Mohamad Z. A.J. <za...@mi...> - 2001-05-29 07:58:15
|
i don't understand.. what means by dted open. it is a date when job is = added to database? -------------------------------------------- zamir |
From: Joe H. <jo...@jo...> - 2001-05-25 04:27:27
|
Thank you Gavin :) I am in need of somebody else who is willing to help out. Since I've started this project many people have come on board. Only 2 of these people have actually assisted with support on the mailing list, which is much appreciated and needed, but nobody besides myself has actually committed code to the CVS tree or helped in developing a plan for future versions so that we can start to approach milestones and such. I am always willing to give anyone who would like access to develop for PHP Helpdesk my time. Right now I am in the middle of some stressful work at my day job as well as dealing with getting ready to move to a new apartment at the beginning of the month. I try my hardest to help out with your feature requests and bugs, but there is a ton of work that I really want to do and I absolutely do not have all the time to do it. I was actually really glad that so many people were willing to help out with translations! I will be out of town this weekend so any responses will probably go unanswered for the next few days. Joe -----Original Message----- From: php...@li... [mailto:php...@li...] On Behalf Of Web-Hoster Support Team Sent: Thursday, May 24, 2001 12:30 PM To: php...@li...; Scott Swenka Subject: RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets. >We are currently running RTTracker, and the only reason > for that is > that is allows my users to submit the tickets via email, does anyone know > if this has been done with PHPHelpdesk, if so, what did you do to make it > work? > > I was talking to one of our other admins, and they mentioned, using > procmail, and some custom scripts to process incoming mail, and have it > enter that parsed mail into the database. > > Having the email support for it, is required, as my upper managment wants > it, and is not willing to use something that does not offer it, but it has > been hard to find anything that supports it, that really works well. This has been requested a couple of times in the last few days and i would also like it. However I think there is a lack of developer time and Joseph is over worked and under assisted. Is there anyone out there who knows how this would work and is willing to put some time in to develop it with Joseph. I would certainly help with research and debugging. Regards Gavin Web-Hoster Ltd _______________________________________________ Phphelpdesk-help mailing list Php...@li... http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
From: Scott S. <Sco...@De...> - 2001-05-24 19:27:30
|
I would offer my help in debugging, testing, and research, but my development skills are at a minimum, so I could not offer a whole lot at that point. -Scott -----Original Message----- From: Web-Hoster Support Team [mailto:su...@we...] Sent: Thursday, May 24, 2001 12:30 PM To: php...@li...; Scott Swenka Subject: RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets. >We are currently running RTTracker, and the only reason > for that is > that is allows my users to submit the tickets via email, does anyone know > if this has been done with PHPHelpdesk, if so, what did you do to make it > work? > > I was talking to one of our other admins, and they mentioned, using > procmail, and some custom scripts to process incoming mail, and have it > enter that parsed mail into the database. > > Having the email support for it, is required, as my upper managment wants > it, and is not willing to use something that does not offer it, but it has > been hard to find anything that supports it, that really works well. This has been requested a couple of times in the last few days and i would also like it. However I think there is a lack of developer time and Joseph is over worked and under assisted. Is there anyone out there who knows how this would work and is willing to put some time in to develop it with Joseph. I would certainly help with research and debugging. Regards Gavin Web-Hoster Ltd |
From: Web-Hoster S. T. <su...@we...> - 2001-05-24 19:23:57
|
>We are currently running RTTracker, and the only reason > for that is > that is allows my users to submit the tickets via email, does anyone know > if this has been done with PHPHelpdesk, if so, what did you do to make it > work? > > I was talking to one of our other admins, and they mentioned, using > procmail, and some custom scripts to process incoming mail, and have it > enter that parsed mail into the database. > > Having the email support for it, is required, as my upper managment wants > it, and is not willing to use something that does not offer it, but it has > been hard to find anything that supports it, that really works well. This has been requested a couple of times in the last few days and i would also like it. However I think there is a lack of developer time and Joseph is over worked and under assisted. Is there anyone out there who knows how this would work and is willing to put some time in to develop it with Joseph. I would certainly help with research and debugging. Regards Gavin Web-Hoster Ltd |
From: Scott S. <Sco...@De...> - 2001-05-24 19:13:58
|
Hi; I am currently reviewing various types of helpdesk software, and PHPHelpDesk is on of them, as I like the interface, and the fact that its written in PHP. We are currently running RTTracker, and the only reason for that is that is allows my users to submit the tickets via email, does anyone know if this has been done with PHPHelpdesk, if so, what did you do to make it work? I was talking to one of our other admins, and they mentioned, using procmail, and some custom scripts to process incoming mail, and have it enter that parsed mail into the database. Having the email support for it, is required, as my upper managment wants it, and is not willing to use something that does not offer it, but it has been hard to find anything that supports it, that really works well. Thanks, any information would be great. -Scott Scott C.Swenka, System Administrator Email: Sco...@De... |
From: Joe H. <jo...@jo...> - 2001-05-24 14:08:14
|
Do you mean that when a user logs in, it logs him or her in fine. Then, when they go to click on View Tickets or anything at the top, it logs them out? If this is the case, I'm pretty sure that it is an Internet Explorer issue. It should work with Netscape. There is a fix for this, or at least I think it fixes it, in the latest CVS version of PHP Helpdesk at http://phphelpdesk.sourceforge.net. Internet Explorer wants the cookies with domain name and a few other things included, where Netscape just needs a variable, a value, and a timeout, and that's it. Let us know if you're still having problems. Joe -----Original Message----- From: php...@li... [mailto:php...@li...] On Behalf Of Gabriel J Dungan Sent: Thursday, May 24, 2001 12:41 AM To: php...@li... Subject: [Phphelpdesk-help] Weird Problem.. Importance: High We are operating on version from the phphelpdesk.04.4.tar on a Cobalt RAQ4i Box. We Run : Apache/1.3.12 Cobalt, mod_ssl 2.6.4, OenSSL 0.9.5a, PHP 4.0.3pl1, mod_auth_pam 1.0a, mod_perl 1.24, Mysql 9.38 Distrib 3.22.32. ---------------------------------------------------------- We are using the Ticket system and it works quite well. We have made some Cosmetic changes as we use this system to file tickets. It is up at http://amwm.dstaftn.com The Issue That is continuing to boggle me is this, some of our users cannot keep a session open! We have gone over cookies, Firewall issues, Proxy issues, you name it.. We verify that the accounts are active and in good standing order. We have no apparent issues with the security table. It is fine! Any help you have would be much appreciated. ------------------------------------------------------------------ Gabriel Dungan Aihon Moderator Administration - http://www.hotornot.com/ AMWM Admin - http://amwm.dstaftn.com -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- " Gabriel Dungan, gj...@ho... " " Icq: 12872040 " " AIM/MSN/YAHOO - gjdunga " -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- _______________________________________________ Phphelpdesk-help mailing list Php...@li... http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
From: Gabriel J D. <gj...@ds...> - 2001-05-24 08:00:57
|
We are operating on version from the phphelpdesk.04.4.tar on a Cobalt RAQ4i Box. We Run : Apache/1.3.12 Cobalt, mod_ssl 2.6.4, OenSSL 0.9.5a, PHP 4.0.3pl1, mod_auth_pam 1.0a, mod_perl 1.24, Mysql 9.38 Distrib 3.22.32. ---------------------------------------------------------- We are using the Ticket system and it works quite well. We have made some Cosmetic changes as we use this system to file tickets. It is up at http://amwm.dstaftn.com The Issue That is continuing to boggle me is this, some of our users cannot keep a session open! We have gone over cookies, Firewall issues, Proxy issues, you name it.. We verify that the accounts are active and in good standing order. We have no apparent issues with the security table. It is fine! Any help you have would be much appreciated. ------------------------------------------------------------------ Gabriel Dungan Aihon Moderator Administration - http://www.hotornot.com/ AMWM Admin - http://amwm.dstaftn.com -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- " Gabriel Dungan, gj...@ho... " " Icq: 12872040 " " AIM/MSN/YAHOO - gjdunga " -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- |
From: Joe H. <jo...@jo...> - 2001-05-24 04:33:52
|
Hi all, The PHP Helpdesk scripts should be finalized! Those who can help out in translating can download the latest English.lang.php.txt file from http://phphelpdesk.sourceforge.net/english.lang.php.txt. Just change all of the English for each variable to your language equivelant. Here is the list of languages that users have volunteered to help out with: English Spanish German French Turkish Dutch Swedish Brazilian Portuguese If anyone else is interested in adding to this already nice sized list of languages, please email me at jo...@ne.... If you are a user who wants to try out these translations before the next official release, you are always welcome to download the latest CVS code from sourceforge. You can find out how to do this by going to the PHP Helpdesk Development page and looking for CVS. I must remind you that this is code that is not final and there could be bugs in it. Im usually pretty thorough though J If you are having any kind of trouble with the translations, please email me as well. Thanks for all of your help in advance and I hope to be getting some translations over the next couple of weeks! Thanks, Joe |
From: Robert W. <rwe...@cy...> - 2001-05-23 17:08:02
|
Parse error: parse error in = /mnt/emc4/06/133/00000000/htdocs/rise/helpdesk/config/general.conf.php = on line 25 am getting this or line 29 install sh hits me with unexpected end of file on line 73 its php3 on unix system anything I can do thx Robert |
From: Joe H. <jo...@jo...> - 2001-05-23 07:05:57
|
Hi Everyone, I have been working on modifying all the PHP Helpdesk scripts to use multiple languages. All the scripts except for vj_showticket.scp.php and vj_viewtickets.scp.php have been modified. I will try to finish the last two up today or tomorrow. As soon as I finish these scripts, you can use the languages/English.lang.php file that is currently in CVS as an example. I have received a tremendous response from many of your requesting to translate this to your language of choice. Currently I have the following people who will be translating: Turkish - Cengiz Vural vu...@ma... Dutch - Erwin Penders epe...@co... Brazilian Portuguese - Emerson Reis el...@by... Swedish - Martin Berglund ma...@tp... Spanish - David Sede=F1o Fern=E1ndez fr...@us... German - Karl Kreiner kkr...@gm... If anyone else is interested in translating into a language that isn't listed, please let me know. I will be in touch with all of you who are translating within the next few days. I have included a link on the mail phphelpdesk web site http://phphelpdesk.sourceforge.net that points to the English.lang.php file that you will be using as an example. Almost all variables are accounted for. Like I said, I just need to finish up two more files. There may be something in those two files that I didn't include a variable for yet and this is the only reason that I would rather you wait a couple of days so that I can finish it. But if you feel compelled to start translating, feel free. Thanks, Joe Hoot=20 |
From: Joe H. <jo...@jo...> - 2001-05-21 21:00:40
|
I agree. This is somethign that I've wanted to add in as an additional feature. But I have so many other features that need to be cleaned up first, that it is just not possible for me to do alone. I've never used webRT, but I know exactly what you are talking about. Right now I am trying to finish the Internationalization portion of PHP Helpdesk. As soon as I finish with that code, I will try to clean up a few more features (probably work with adding a search feature and a "List This Part Number and all Tickets who have added this part Number" report). If you would like to help out in implementing this feature you are welcome to help out. Joe Bryant Taylor <br...@li...> said: > Hi joe, > I downloaded your program phphelpdesk and its a great tool. I love the interface and how smooth it runs. Currently I have used programs like webRT and they work ok, but their layout is really dull and not as nice when ran. > > After I finished installing and playing around with phphelpdesk I had a thought about your program and > thought that there was something missing that would help aid in the automation of ticket creation. > Have you given any thought to email submitting? eg: if someone has an issue they could email hel...@yo... , and with a feature that webRT has, it parses the email from the aliases file and I believe procmail, and a plug in to filter the email into a format that the database can read with the format and layout and then puts it into a default que. The default que being one that is a master trouble ticket que for say a main helpdesk person or persons that would then assign that ticket to someone. > > Just an idea, but I think this is one of those features that lacks from a ton of the helpdesk programs out there, but that really needs to be. > > > Regards, > > Bryant > > -- |
From: Joe H. <jo...@jo...> - 2001-05-21 13:40:30
|
Zamir, Here is the code that is used when adding a job to the database. I'm pretty sure that the date() function may be UNIX specific. I have tried PHP Helpdesk on a Windows box, but not recently, and I didn't specifically check that function.. $current_date = date("ymdHi"); //set timestamp $txtDetail1 = addslashes($txtDetail); $txtSummary1 = addslashes($txtSummary); $txtLocation1 = addslashes($txtLocation); $txtUserFirstName1 = addslashes($txtUserFirstName); $txtUserLastName1 = addslashes($txtUserLastName); $txtUserTelephone1 = addslashes($txtUserTelephone); $txtUserEmail1 = addslashes($txtUserEmail); // Insert ticked into the tickets table $query = "INSERT INTO ticket"; $query .= " (t_id, t_category, t_detail, t_priority, t_user, "; $query .= "t_timestamp_opened, t_department, t_location, t_summary, "; $query .= "t_userfirstname, t_userlastname, t_usertelephone, t_useremail)"; $query .= " VALUES (NULL, '$lstCategory', '$txtDetail1', '$optPriority', '$user', "; $query .= "'$current_date', '$Company', '$txtLocation1', '$txtSummary1', "; $query .= "'$txtUserFirstName1', '$txtUserLastName1', '$txtUserTelephone1', '$txtUserEmail1');"; $mysql_result = mysql_query($query, $mysql_link); I don't have these problems, so I can't really troubleshoot it very easily. I hope this helps. Joe. -----Original Message----- From: Mohamad Zaamzamir A.Jalil [mailto:za...@mi...] Sent: Sunday, May 20, 2001 6:03 PM To: Joe Hoot Subject: Re: [Phphelpdesk-help] Date Opened All right Joe, then i install phphelpdesk on my server...then i run the "add Job" fuction. What happend is, the time is also different from my server time..where it should be the same as my PC time. Wht's wrong with that? Zamir ICQ: 113867526 ----- Original Message ----- From: Joe Hoot <mailto:jo...@jo...> To: 'Mohamad Zaamzamir A.Jalil' <mailto:za...@mi...> Cc: php...@li... Sent: Friday, May 18, 2001 10:23 PM Subject: RE: [Phphelpdesk-help] Date Opened Ahh. this is because it is the time that PHP gets from the server. If a users PC clock is off, you would want the server to say that the ticket was submitted at the correct time (assuming that your server is keeping time). -----Original Message----- From: php...@li... [mailto:php...@li...] On Behalf Of Mohamad Zaamzamir A.Jalil Sent: Friday, May 18, 2001 1:39 AM To: php...@li... Subject: [Phphelpdesk-help] Date Opened Hello, I have a question.. if you go to demo page and key in one sample input..after that you click view job. Please pay attention here, the time at the "date opened" column is not the same as the system time (PC time). What does "date opened" column means? Zamir |