phphelpdesk-help

Re: [Phphelpdesk-help] About instal PHP

[Andrew <ajw...@ho...>]

What operating system are you using?  If your using Linux, those programs
come with most distributions.  If your using Windows, I have never done it,
maybe someone else on the list has done it before..

Andrew



prasitchai wrote:

> I download phphelpdesk in your website . I don't know how to install apache,MYSQL and PHP4.0 ,Please
> explain to me step by step and how to chang files for config.
> Thank you very much..
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] mail problem getting mail from another smtp box

[Rolli A. E C. 9. CF/S. <Ada...@ba...>]

I set up the email server in the general.conf.php to my email server
$g_mailservername = "xxx.xxx.xxx.xxx";	//Mail server

but I get emails back from someone elses email server that is on my domain!
I do not have the sendmail daemon running is there another config file? to
stop  this from getting redirected?
thanks
Adam

[Phphelpdesk-help] About instal PHP

[prasitchai <pra...@si...>]

I download phphelpdesk in your website . I don't know how to install apache,MYSQL and PHP4.0 ,Please
explain to me step by step and how to chang files for config.
Thank you very much..

[Phphelpdesk-help] About install PHP HELPDESK

[prasitchai <pra...@si...>]

I download phphelpdesk from your website , and basic function you need are apache,MySQL and PHP4.0 .
I don't about install apache ,MySQL and PHP4.0 .
Please explain how to install each programe (step by step) and config of file if want to change 
thank you very much.

[Phphelpdesk-help] email a tech

[Patti J. <pj...@sh...>]

 is there a way for the program to email the technician as well as put the
request in the database?

Patti


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.274 / Virus Database: 144 - Release Date: 8/23/01

[Phphelpdesk-help] Install

[Blue A. S. <usr...@bl...>]

Hello,
   I wish to implement the phphelpdesk into my site for customers, however I
do not work in php an have no ideal how to install the helpdesk. i am
running on a unox server with redhat2 and I have mySQL. Can you help.

   Eric Griffiths 

RE: [Phphelpdesk-help] (no subject)

[Aaron B. <abe...@he...>]

	Thanks to all the replied. That definitely did the trick. All of the
warnings just made it look worse then it actually was. This package is great
so far! Thanks again.

> -----Original Message-----
> From: Tony Gettig [mailto:Get...@ka...]
> Sent: Wednesday, August 29, 2001 11:42 PM
> To: abe...@he...;
> php...@li...
> Subject: Re: [Phphelpdesk-help] (no subject)
> 
> 
> Since these are warnings and not errors, try changing your 
> c:\winnt\php.ini file. Look for the line that refers to 
> error_reporting. I have mine set to E_ERROR instead of E_ALL. 
> I turn on E_ALL when I'm testing something or not getting the 
> result I expect. 
> 
> We're using this in a live trial capacity right now and it 
> works great. YMMV. :)
> 
> 
> Tony Gettig
> Network Administrator
> Kalamazoo Public Schools
> 
> 
> 
> >>> Aaron Beckstrom <abe...@he...> 08/29/01 
> 07:42PM >>>
> 	I am running phphelpdesk 0.6.16 on a Win2k box with 
> mysql and php 4
> support. I have the db setup and followed all configuration 
> steps in the
> install file, yet when I go to the site I keep getting 
> variable undefined
> errors.
> 
> For example:
> 
> Warning: Undefined variable: partfound in 
> languages/english.lang.php on line
> 256
> 
> Warning: Undefined variable: p_id in 
> languages/english.lang.php on line 258
> 
> Warning: Undefined variable: whattodo in 
> config/header.conf.php on line 8
> 
> The only strange thing I notice is the links off of the index 
> page have an
> extra "/" in them. When I change my path in the config file 
> to exclude the
> last "/" the links look correct, but still will not work. In fact, the
> variable undefined errors occur even at the first page, 
> before any of the
> (possibly) incorrect links are used. I have left the trailing 
> "/" in the
> config file as it says to do for the time being.
> 	Is it a problem that I am running this windows? At 
> first glance it
> looks like the code is portable and should run on any system, 
> though I did
> not see this mentioned.
> 	Any ideas about either the Undefined variable or the extra "/"?
> 
> 	Thanks!
> 
> ********************
> Aaron Beckstrom - Network Administrator
> The Ohio State University
> ********************
> 
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li... 
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 

Re: [Phphelpdesk-help] (no subject)

[Tony G. <Get...@ka...>]

Since these are warnings and not errors, try changing your c:\winnt\php.ini=
 file. Look for the line that refers to error_reporting. I have mine set =
to E_ERROR instead of E_ALL. I turn on E_ALL when I'm testing something or =
not getting the result I expect.=20

We're using this in a live trial capacity right now and it works great. =
YMMV. :)


Tony Gettig
Network Administrator
Kalamazoo Public Schools



>>> Aaron Beckstrom <abe...@he...> 08/29/01 07:42PM >>>
	I am running phphelpdesk 0.6.16 on a Win2k box with mysql and php =
4
support. I have the db setup and followed all configuration steps in the
install file, yet when I go to the site I keep getting variable undefined
errors.

For example:

Warning: Undefined variable: partfound in languages/english.lang.php on =
line
256

Warning: Undefined variable: p_id in languages/english.lang.php on line =
258

Warning: Undefined variable: whattodo in config/header.conf.php on line 8

The only strange thing I notice is the links off of the index page have an
extra "/" in them. When I change my path in the config file to exclude the
last "/" the links look correct, but still will not work. In fact, the
variable undefined errors occur even at the first page, before any of the
(possibly) incorrect links are used. I have left the trailing "/" in the
config file as it says to do for the time being.
	Is it a problem that I am running this windows? At first glance it
looks like the code is portable and should run on any system, though I did
not see this mentioned.
	Any ideas about either the Undefined variable or the extra "/"?

	Thanks!

********************
Aaron Beckstrom - Network Administrator
The Ohio State University
********************


_______________________________________________
Phphelpdesk-help mailing list
Php...@li...=20
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Software Submission

[Topdownloads.Net <su...@ph...>]

Dear PHP Helpdesk 

Thank you for submitting your software into our archive.


Please visit http://www.php-cgi.com to update your entry as often as necessary.
Best Regards,

Leo van Opstal

Re: [Phphelpdesk-help] (no subject)

[Andrew W. <AJW...@ho...>]

I havn't tried using PHP Helpdesk in Windows, but is there some kind of
a setting in your version of PHP which controls how it behaves for errors?
I have a feeling that these errors are ignored by the Linux version if indeed
these variables are not defined (I havn't checked yet).  Check if there
is a setting where you can use to turn off warnings, or continue on errors or
something like that.  Please let us know if this is the case so we can
warn other Windows users.

Thanks;
Andrew



Aaron Beckstrom wrote:

>         I am running phphelpdesk 0.6.16 on a Win2k box with mysql and php 4
> support. I have the db setup and followed all configuration steps in the
> install file, yet when I go to the site I keep getting variable undefined
> errors.
>
> For example:
>
> Warning: Undefined variable: partfound in languages/english.lang.php on line
> 256
>
> Warning: Undefined variable: p_id in languages/english.lang.php on line 258
>
> Warning: Undefined variable: whattodo in config/header.conf.php on line 8
>
> The only strange thing I notice is the links off of the index page have an
> extra "/" in them. When I change my path in the config file to exclude the
> last "/" the links look correct, but still will not work. In fact, the
> variable undefined errors occur even at the first page, before any of the
> (possibly) incorrect links are used. I have left the trailing "/" in the
> config file as it says to do for the time being.
>         Is it a problem that I am running this windows? At first glance it
> looks like the code is portable and should run on any system, though I did
> not see this mentioned.
>         Any ideas about either the Undefined variable or the extra "/"?
>
>         Thanks!
>
> ********************
> Aaron Beckstrom - Network Administrator
> The Ohio State University
> ********************
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] (no subject)

[Aaron B. <abe...@he...>]

	I am running phphelpdesk 0.6.16 on a Win2k box with mysql and php 4
support. I have the db setup and followed all configuration steps in the
install file, yet when I go to the site I keep getting variable undefined
errors.

For example:

Warning: Undefined variable: partfound in languages/english.lang.php on line
256

Warning: Undefined variable: p_id in languages/english.lang.php on line 258

Warning: Undefined variable: whattodo in config/header.conf.php on line 8

The only strange thing I notice is the links off of the index page have an
extra "/" in them. When I change my path in the config file to exclude the
last "/" the links look correct, but still will not work. In fact, the
variable undefined errors occur even at the first page, before any of the
(possibly) incorrect links are used. I have left the trailing "/" in the
config file as it says to do for the time being.
	Is it a problem that I am running this windows? At first glance it
looks like the code is portable and should run on any system, though I did
not see this mentioned.
	Any ideas about either the Undefined variable or the extra "/"?

	Thanks!

********************
Aaron Beckstrom - Network Administrator
The Ohio State University
********************

[Phphelpdesk-help] **LOW COST SOFTWARE DEVELOPMENT**

[BrainCoders.com <mai...@br...>]

Dear Internet User,

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If you are interested in our services, I would be happy 
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I am looking forward to hearing from you.

BestRegards,

Vesselin Sladkov
BrainCoders.com
E-mail: sl...@br...

_________________________________________________________
This mailing is done only to people who have requested 
info from one of our sites, or downloaded
our Software. If you have recieved this email in error 
and you wish to be removed from future 
mailings, please reply with the subject "Remove" and our 
software will automatically block you 
from their future mailings.
_________________________________________________________

[Phphelpdesk-help] Departments and Users

[alister a. <ali...@ut...>]

Hi,

I've created an account with all rights, and some users to log jobs.  I've 
also created some Departments - one for each user.  I can't assign a user 
to a Department.  I log in with the admin account and I can't see the users 
I've created - I can see other users that I created in the same Department 
as the admin user, but not the departments more analogous to the sales or 
humanresources departments in the original base install.

Any ideas...?

Thanks,

Alister Air






--

Alister Air          Ph 9514 1277
IT Manager           Fx 9514 1656
Faculty of Science, University of Technology Sydney
"The time of your life is the one commodity that
  you can sell but never buy back." -- Bob Black

[Phphelpdesk-help] (no subject)

[Ron K. <ro...@rs...>]

[Phphelpdesk-help] Closed tickets

[<rb...@vo...>]

How do you reopen a ticket once it has been closed? or isn't it possible to?

> 		---
> 		L. Russell Bishop Jr.
> 		System Administrator
> 		BVE/Vollmer Associates, LLP.

[Phphelpdesk-help] Inappropriate Number of Open tickets

[Mike T. <mt...@em...>]

I just upgraded to 0.6.16.  Looks good!  But the Option at the top stating 
number of open tickets is not correct.  It says 5, but I only have 1 open 
now.    Was there something a didn't read about upgrading that I should 
have done first like clean something out?  Any idea Joe, or is everyone 
getting this information?

***********************************************************************************
Mike Tvarkunas
Assistant District Director of Information Technology
East Mississippi Community College
The box said "Requires Windows 95 or better."  So I installed Linux!
***********************************************************************************

Re: [Phphelpdesk-help] online help broken in 0.6.16

[Bernward T. <ber...@ku...>]

Just have a look in your scripts subdirectory and browse help.scp.php
and helpgeneral.php. There is nothing defined till now. A click on the
help items could not bring back any help.

Kind regards

Bernward Tewes

> I've installed 0.6.16 and everything seems to be working except
> online help:
> 
> Not Found
> The requested URL /phphelpdesk//index.php3 was not found on this
> server.
> 
> Apache/1.3.19 Server at penguin.activebuddy.com Port 80
> 
> Thanks for any help,
> 
> Dwayne
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
*************************************
Dr. Bernward Tewes
Catholic University of Eichstaett
Computing Center
85072 Eichstaett
Phone ++49/8421/931667
Fax ++49/8421/931793
*************************************

[Phphelpdesk-help] online help broken in 0.6.16

[Dwayne F. <fon...@ac...>]

I've installed 0.6.16 and everything seems to be working except online help:

Not Found
The requested URL /phphelpdesk//index.php3 was not found on this server.

Apache/1.3.19 Server at penguin.activebuddy.com Port 80

Thanks for any help,

Dwayne

[Phphelpdesk-help] help with domain name

[<rb...@vo...>]

I'm not sure what to put in for the $g_domain = in the general.conf.php
file.  My machine is not connected to the internet, so I don't see where it
is relevant. My machine's name is Linux_1.kennett.  It is the only linux
machine on our network.  Everything else is running winnt.

> 		---
> 		L. Russell Bishop Jr.
> 		System Administrator
> 		BVE/Vollmer Associates, LLP.
> 

RE: [Phphelpdesk-help] getting started

[Joe H. <jo...@ne...>]

First, can you get into the database?   You need to be able to type
mysql and be into the mysql> prompt.  You may need a password if you
have one set.  Once you know that it is running, you need to find where
Redhat 7.0 puts its mysql.sock file.  Its probably in
/var/mysql/mysql.sock or something like that.  Edit your
/usr/local/lib/php.ini file.  And find where it has a variable for
setting your mysql.sock file and point it to wherever it is located.  On
a side note, you can do this with the find command:

find / -name mysql.sock
find / -name php.ini

Once you you can get into mysql, you should create the database by
running something similar to the following:

mysql < phphelpdesk.mysql.php;

That database dump should just create a new database called phphelpdesk
and set permissions so that phphelpdesk can use it.


Finally, setup the phphelpdesk config files to reflect your settings and
fire up your web browser.



-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of Remy
Mejia
Sent: Monday, August 06, 2001 6:18 AM
To: php...@li...
Subject: [Phphelpdesk-help] getting started

I am a newbie to both Linux, PHP and MySQL. I have extensive Microsoft
skills and SQL skills, but am having a slow start getting my PHPhelpdesk
up and running on a new platform...new to me that is.

I have installed Linux 7.0 on a Del l box and have installed via the
Custom setup option. It looks like apache, PHP and MySQL have all
installed "right out of the box", but I am having difficulty setting up
MySQL up and running. The support docs don't exactly spell it out for
me.

I have the PHPhelpdesk file downloaded, but am trying to get MySQL to
run prior to starting on the PHP part.

The MySQL install directory sturcture is a bit different than what is
described in the MySQL man. This is confusing me somewhat.

Is there any doc you can forward that can help me get started and get my
PHPhelpdesk up and running a bit sooner than later.

Any suggestions would be appreciated.

Regards,

Remy Mejia
MIS
CCITRIAD Inc.
512-278-5699


_______________________________________________
Phphelpdesk-help mailing list
Php...@li...
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Orphaned accounts or departments.

[Jeffrey H. <jh...@ps...>]

I've got a problem where I've got a user (accounting) which doesn't show up
within the 'modify user' nor does the accompanying department (accounting)
show up when I go to add helpdesk people to the department...so I can assign
them tickets from it!!

help??!!??

[Phphelpdesk-help] Help with emailing

[<rb...@vo...>]

How do I get the emailing feature to work.  I have a MS Exchange server that
I want to handle all of the email. I have the helpdesk installed on a RedHat
6.1 system.

> 		---
> 		L. Russell Bishop Jr.
> 		System Administrator
> 		BVE/Vollmer Associates, LLP.

[Phphelpdesk-help] (no subject)

[Deon G. <de...@bl...>]

subscribe

[Phphelpdesk-help] Errors when starting database for the first time

[Chris R. <ch...@fr...>]

Hi,

I'm a bit of a newbie on php/mysql.  I followed the instructions and
edited the config files as shown in the INSTALL file but i get the
following errors when visiting the webpahge for the first time :

Warning: MySQL Connection Failed: Can't connect to local MySQL server
through socket '/var/lib/mysql/mysql.sock' (111) in
/home/httpd/html/helpdesk/includes/connect.inc.php on line 10
ERROR: Can not connect to database!

Ive connected to mysql with the username used in the db.conf.php file and
i can show the database and the tables inside it but im a bit stumped with
this one.

Any help greatly apprecieated 


Regards,
-- 
Chris Rockett						cro...@fr...
Systems Engineer				      http://www.freedom2.com
Freedom 2 Ltd.							 01243 815817

[Phphelpdesk-help] getting started

[Remy M. <rem...@cc...>]

I am a newbie to both Linux, PHP and MySQL. I have extensive Microsoft
skills and SQL skills, but am having a slow start getting my PHPhelpdesk
up and running on a new platform...new to me that is.

I have installed Linux 7.0 on a Del l box and have installed via the
Custom setup option. It looks like apache, PHP and MySQL have all
installed "right out of the box", but I am having difficulty setting up
MySQL up and running. The support docs don't exactly spell it out for
me.

I have the PHPhelpdesk file downloaded, but am trying to get MySQL to
run prior to starting on the PHP part.

The MySQL install directory sturcture is a bit different than what is
described in the MySQL man. This is confusing me somewhat.

Is there any doc you can forward that can help me get started and get my
PHPhelpdesk up and running a bit sooner than later.

Any suggestions would be appreciated.

Regards,

Remy Mejia
MIS
CCITRIAD Inc.
512-278-5699