phphelpdesk-help

[Phphelpdesk-help] phphelpdesk.

[Joris V. <jo...@va...>]

Hi there,

1st off all i would like to complement you on this verry nice product,
i have only 1 question, would it be possible to make a report with a grafic 
of total open calls, total closed calls , calls closed in selected period 
and calls created in selected period.

tnx :)

joris

RE: [Phphelpdesk-help] helpdesk-install

[Joe H. <jo...@ne...>]

I added the language directory to the install.  We will be releasing a
new release shortly to fix this problem.

-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of James
E. Hicks III
Sent: Wednesday, August 01, 2001 8:53 AM
To: php...@li...
Subject: [Phphelpdesk-help] helpdesk-install

Here's an updated helpdesk-install for version 0.6.15 that copies the
languages dir to the proper place. Hope this helps. Symptoms were that
the
login link would not show up, after logging in with one of your
predefined
logins none of the buttons had values (blank buttons).


James E Hicks III
Noland Company
2700 Warwick Blvd
Newport News, VA 23607
757-928-9000 ext 435
jam...@no... 

_______________________________________________
Phphelpdesk-help mailing list
Php...@li...
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Viewing Tickets under Netscape

[Donovan H. <don...@gw...>]

Hi All:

First, sorry about the subscribe post... next time, I'll RTFM... :-)

I tested viewing tickets under Netscape 4.78, IE 5.5 and Mozilla 0.92. 
Mozilla and IE worked fine, and as we all have discovered, Netscape doesn't.



:-)

"So you could say the greatest achievement of the Internet is that it turns 
nuclear war into nothing more than a series of routing errors." -- Mark Pesce 

[Phphelpdesk-help] helpdesk-install

[James E. H. I. <jam...@no...>]

Here's an updated helpdesk-install for version 0.6.15 that copies the
languages dir to the proper place. Hope this helps. Symptoms were that the
login link would not show up, after logging in with one of your predefined
logins none of the buttons had values (blank buttons).


James E Hicks III
Noland Company
2700 Warwick Blvd
Newport News, VA 23607
757-928-9000 ext 435
jam...@no... 

[Phphelpdesk-help] subscribe

[Donovan H. <don...@gw...>]

subscribe

Donovan Hill
Electronics Engineering Technologist.

Vancouver Teleport
1-604-881-8500
1-866-881-8500

don...@gw...

---------------------------------------------------------------------------- 
-----------------------
Are you ready for 10-digit dialing? Start now. Dial 604 with each call.
---------------------------------------------------------------------------- 
-----------------------
Out the 10Base-T, through the router, down the T1, over the leased line, 
off the bridge, past the firewall...nothing but Net.
---------------------------------------------------------------------------- 
-----
"So you could say the greatest achievement of the Internet is that it turns 
nuclear war into nothing more than a series of routing errors." -- Mark Pesce

[Phphelpdesk-help] RE: Phphelpdesk Login Problem

[Joe H. <jo...@ne...>]

Unfortunately, no.   If you look at <phphelpdesk
home>/includes/cookie.inc.php, you will see how the cookie is set.  In
order for everything to work correctly, the <phphelpdesk
home>/includes/logout.inc.php also needs to reflect what the cookie file
does.  The problem is that we've tried to include the login domain and
stuff so that IE can work.  Once we do that, Netscape and everything
else stops working.  I haven't had time to sit and correct the problem.


Anyone is welcome to try to fix this problem.

Joe

-----Original Message-----
From: Armin.Sch=F6ntag [mailto:a.s...@pu...]=20
Sent: Thursday, July 26, 2001 1:56 AM
To: 'Joe Hoot'
Subject: AW: Phphelpdesk Login Problem

I tried NetScape 4.7 and MSIE 5.5
Before I asked you I checked that PHP4 is able to set cookies correctly.
I did this, besause it seems to me that the session information is not
set.
The Phphelpdesk-versions I tried are 6.1 and 6.15=20
Is there a former version available without that cookie issue?

Thank you for your quick reply!

	Best regards
	Armin Sch=F6ntag

	_________________________________________

	Armin Sch=F6ntag
	Production Manager
	Publicis NetWorks GmbH

	E-Mail	a.s...@pu...
	Phone		+49-89-28 69 80-341
	Fax		+49-89-28 69 80-500
	Web		http://www.publicis-networks.de
	Address	Chiemgaustr. 109=20
			D-81549 Munich
	_________________________________________



-----Urspr=FCngliche Nachricht-----
Von: Joe Hoot [mailto:jo...@ne...]
Gesendet: Donnerstag, 26. Juli 2001 08:24
An: 'armin schoentag'
Betreff: RE: Phphelpdesk Login Problem


I don't know if I responded to your message yet or not, but its probably
not your configuration.  PHPHelpdesk has been known to have a cookie
issue that nobody can seem to resolve.  Unfortunately, I have never run
into this problem.  Therefore, it is hard for me to troubleshoot.

-----Original Message-----
From: nobody [mailto:no...@us...] On Behalf Of
armin schoentag
Sent: Wednesday, July 25, 2001 8:21 AM
To: jo...@ne...
Subject: Phphelpdesk Login Problem

Hello,

we would like to use Phphelpdesk. I installed it=20
on a Linux-PHP4-MySQL-System. The database is=20
running, and after logging in I can see the list=20
of tickets. Hitting any link (e.g. view jobs)=20
leads me back to the start page, where I have to=20
login again.

Is there anything wrong in my configuration?

You can contact me also under:
a.s...@pu...

Best regards
Armin Schoentag

Re: [Phphelpdesk-help] netscape 4.77

[Matthew J . T. <m-...@nw...>]

I've noticed this problem too.  It happens whenever there's a space in the HTTP
line; for instance, with the default "Human Resources" company defined.  How do
I set it to convert that to %20 or something?  Thanks!

* david <da...@sh...> [010724 14:55]:
> Hi everybody,
> I just joined this list so I apologize if this has been asked but , how
> come I can't 'view' tickets in netscape?
> any help would be great
> thanks
> dave
> 
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 
--------------------------------------------------
Matthew J. Turk <m-...@nw...>      ICQ: 3856787
"Music is the Best." - FZ       www.dailyvault.com

[Phphelpdesk-help] netscape 4.77

[david <da...@sh...>]

Hi everybody,
I just joined this list so I apologize if this has been asked but , how
come I can't 'view' tickets in netscape?
any help would be great
thanks
dave

[Phphelpdesk-help] no login after installation? :-(

[werner m. <wmu...@em...>]

greetings

i try to test phphelpdesk on my local server (sambar web server v5, php v4,
mysql v3.32)

i created the database and the tables and edited the files in /config
folder.

no to the things that don't work for me:
in general.conf.php i set the variables as follows (other settings do not
result in the coorect url):
$g_base_url     = "http://www.ossi.net/werni/jusinfo/phphelpdesk";
$g_domain = "www.ossi.net";
$g_base_path = "/";

after pointing my browser to
http://www.ossi.net/werni/jusinfo/phphelpdesk/index.php

i see the start page (blue at top and 4 links, no php/mysql warnings)

when i click on the first link
(http://www.ossi.net/werni/jusinfo/phphelpdesk/index.php?login=goto)
i get the same page! and so does any of those 4 links bring me to the start
page...

what am i doing wrong??? any ideas or suggestions would be welcome!
thanks a lot
ossi

Re: [Phphelpdesk-help] whattodo.scp.php

[Andrew W. <ajw...@ho...>]

Ok, we have made some changes to the cookie code which seems to
fix a lot of these problems (you are not the only one having this
happen).  I just spoke to Joe about releasing a new version which
you can try (should fix the cookie issue)... He's checking out some
new features I added this week and will release the new version once
he is satified that everything is ok.

Andrew



John Bloodworth wrote:

> no message about missing scripts.  however, the system loops back to the
> default index.php page.
> then in the top of the page it says status n/a.  So what appears to be
> happening then is there is no cooking getting set on my system.  this is
> happening in opera, ie, and netscape.  so I must have something in the
> config messed up. I will play with this some more and see what I have done
> wrong
>
> At 01:13 PM 7/13/01 -0400, Andrew Walker wrote:
> >Hi John;
> >
> >In index.php, there is a reference to include the script
> >config/whattodo_items.conf.php on line 42 , which should be
> >there.   On line 44, the include statement calls the script
> >"scripts/$whattodo.scp.php".  The $ means a variable is
> >being referenced, in this case $whattodo ... This variable
> >contains the first part of the script name (eg: chpw which
> >would call the script scripts/chpw.scp.php).
> >
> >I think this answers your question, but are you
> >receiving error messages about scripts not being
> >found?
> >
> >Andrew
> >
> >
> >
> >John Bloodworth wrote:
> >
> > > there is a reference to whattodo.scp.php in index.php.  however this file
> > > appears to be missing.. location in index.php is stated as /scripts however
> > > this file is missing.  this appers to be causing some issues reading cases
> > > and well doing just about any thing after I log in.  and yes I am using the
> > > latest version of phphelpdesk.
> > >
> > > The phrase "computer literate user" really means the person has been hurt
> > > so many times that the scar tissue is thick enough so he no longer feels
> > > the pain.
> > > -- Alan Cooper, The Inmates are Running the Asylum
> > > ___________________________________________________________________________
> > > John W. Bloodworth
> > > Senior linux support technician
> > > Sutherland Support Center.
> > > http://sglsupportcenter.suth.com
> > >
> > >
> > > _______________________________________________
> > > Phphelpdesk-help mailing list
> > > Php...@li...
> > > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>
> The phrase "computer literate user" really means the person has been hurt
> so many times that the scar tissue is thick enough so he no longer feels
> the pain.
> -- Alan Cooper, The Inmates are Running the Asylum
> ___________________________________________________________________________
> John W. Bloodworth
> Senior linux support technician
>
>   This answer was provided by the
>   Sutherland Support Center.
>   We provide solutions for most of your
>   Linux needs.
>              (800) 431-3787

Re: [Phphelpdesk-help] whattodo.scp.php

[Andrew W. <ajw...@ho...>]

Ok, we have made some changes to the cookie code which seems to
fix a lot of these problems (you are not the only one having this
happen).  I just spoke to Joe about releasing a new version which
you can try (should fix the cookie issue)... He's checking out some
new features I added this week and will release the new version once
he is satified that everything is ok.

Andrew



John Bloodworth wrote:

> no message about missing scripts.  however, the system loops back to the
> default index.php page.
> then in the top of the page it says status n/a.  So what appears to be
> happening then is there is no cooking getting set on my system.  this is
> happening in opera, ie, and netscape.  so I must have something in the
> config messed up. I will play with this some more and see what I have done
> wrong
>
> At 01:13 PM 7/13/01 -0400, Andrew Walker wrote:
> >Hi John;
> >
> >In index.php, there is a reference to include the script
> >config/whattodo_items.conf.php on line 42 , which should be
> >there.   On line 44, the include statement calls the script
> >"scripts/$whattodo.scp.php".  The $ means a variable is
> >being referenced, in this case $whattodo ... This variable
> >contains the first part of the script name (eg: chpw which
> >would call the script scripts/chpw.scp.php).
> >
> >I think this answers your question, but are you
> >receiving error messages about scripts not being
> >found?
> >
> >Andrew
> >
> >
> >
> >John Bloodworth wrote:
> >
> > > there is a reference to whattodo.scp.php in index.php.  however this file
> > > appears to be missing.. location in index.php is stated as /scripts however
> > > this file is missing.  this appers to be causing some issues reading cases
> > > and well doing just about any thing after I log in.  and yes I am using the
> > > latest version of phphelpdesk.
> > >
> > > The phrase "computer literate user" really means the person has been hurt
> > > so many times that the scar tissue is thick enough so he no longer feels
> > > the pain.
> > > -- Alan Cooper, The Inmates are Running the Asylum
> > > ___________________________________________________________________________
> > > John W. Bloodworth
> > > Senior linux support technician
> > > Sutherland Support Center.
> > > http://sglsupportcenter.suth.com
> > >
> > >
> > > _______________________________________________
> > > Phphelpdesk-help mailing list
> > > Php...@li...
> > > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>
> The phrase "computer literate user" really means the person has been hurt
> so many times that the scar tissue is thick enough so he no longer feels
> the pain.
> -- Alan Cooper, The Inmates are Running the Asylum
> ___________________________________________________________________________
> John W. Bloodworth
> Senior linux support technician
>
>   This answer was provided by the
>   Sutherland Support Center.
>   We provide solutions for most of your
>   Linux needs.
>              (800) 431-3787

Re: [Phphelpdesk-help] whattodo.scp.php

[John B. <joh...@su...>]

no message about missing scripts.  however, the system loops back to the 
default index.php page.
then in the top of the page it says status n/a.  So what appears to be 
happening then is there is no cooking getting set on my system.  this is 
happening in opera, ie, and netscape.  so I must have something in the 
config messed up. I will play with this some more and see what I have done 
wrong

At 01:13 PM 7/13/01 -0400, Andrew Walker wrote:
>Hi John;
>
>In index.php, there is a reference to include the script
>config/whattodo_items.conf.php on line 42 , which should be
>there.   On line 44, the include statement calls the script
>"scripts/$whattodo.scp.php".  The $ means a variable is
>being referenced, in this case $whattodo ... This variable
>contains the first part of the script name (eg: chpw which
>would call the script scripts/chpw.scp.php).
>
>I think this answers your question, but are you
>receiving error messages about scripts not being
>found?
>
>Andrew
>
>
>
>John Bloodworth wrote:
>
> > there is a reference to whattodo.scp.php in index.php.  however this file
> > appears to be missing.. location in index.php is stated as /scripts however
> > this file is missing.  this appers to be causing some issues reading cases
> > and well doing just about any thing after I log in.  and yes I am using the
> > latest version of phphelpdesk.
> >
> > The phrase "computer literate user" really means the person has been hurt
> > so many times that the scar tissue is thick enough so he no longer feels
> > the pain.
> > -- Alan Cooper, The Inmates are Running the Asylum
> > ___________________________________________________________________________
> > John W. Bloodworth
> > Senior linux support technician
> > Sutherland Support Center.
> > http://sglsupportcenter.suth.com
> >
> >
> > _______________________________________________
> > Phphelpdesk-help mailing list
> > Php...@li...
> > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

The phrase "computer literate user" really means the person has been hurt
so many times that the scar tissue is thick enough so he no longer feels
the pain.
-- Alan Cooper, The Inmates are Running the Asylum
___________________________________________________________________________
John W. Bloodworth
Senior linux support technician

  This answer was provided by the
  Sutherland Support Center.
  We provide solutions for most of your
  Linux needs.
             (800) 431-3787              

Re: [Phphelpdesk-help] whattodo.scp.php

[Andrew W. <ajw...@ho...>]

Hi John;

In index.php, there is a reference to include the script
config/whattodo_items.conf.php on line 42 , which should be
there.   On line 44, the include statement calls the script
"scripts/$whattodo.scp.php".  The $ means a variable is
being referenced, in this case $whattodo ... This variable
contains the first part of the script name (eg: chpw which
would call the script scripts/chpw.scp.php).

I think this answers your question, but are you
receiving error messages about scripts not being
found?

Andrew



John Bloodworth wrote:

> there is a reference to whattodo.scp.php in index.php.  however this file
> appears to be missing.. location in index.php is stated as /scripts however
> this file is missing.  this appers to be causing some issues reading cases
> and well doing just about any thing after I log in.  and yes I am using the
> latest version of phphelpdesk.
>
> The phrase "computer literate user" really means the person has been hurt
> so many times that the scar tissue is thick enough so he no longer feels
> the pain.
> -- Alan Cooper, The Inmates are Running the Asylum
> ___________________________________________________________________________
> John W. Bloodworth
> Senior linux support technician
> Sutherland Support Center.
> http://sglsupportcenter.suth.com
>
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] whattodo.scp.php

[John B. <joh...@su...>]

there is a reference to whattodo.scp.php in index.php.  however this file 
appears to be missing.. location in index.php is stated as /scripts however 
this file is missing.  this appers to be causing some issues reading cases 
and well doing just about any thing after I log in.  and yes I am using the 
latest version of phphelpdesk.



The phrase "computer literate user" really means the person has been hurt
so many times that the scar tissue is thick enough so he no longer feels
the pain.
-- Alan Cooper, The Inmates are Running the Asylum
___________________________________________________________________________
John W. Bloodworth
Senior linux support technician
Sutherland Support Center.
http://sglsupportcenter.suth.com
  

Re: [Phphelpdesk-help] Changing the database during install...

[Andrew W. <ajw...@ho...>]

Steven;

To use a different database name,  you need to edit phphelpdesk.mysql
and change the first 3 lines, replace phphelpdesk with whatever
database name you want.  Then edit config/db.conf.php and change
$db_db from phphelpdesk to your database name.   Once done,
create the database by typing mysql < phphelpdesk.mysql and it
should work fine.

Hope that helps;
Andrew



Steven Grant wrote:

> Hello,
>
> I have been using and loving your product for a while.  What I am trying to
> figure out is how to change the name of the database that it creates/uses.
> I tried to simply change the phphelpdesk.mysql to what I wanted (for some
> reason I thought this should work..) and it did not seem to do any thing. It
> still tries to install to the original name.  Anyone have an idea of how to
> fix or change this?
>
> Steven Grant
> Systems Administrator
> TechOnLine, Inc.
> sg...@te...
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Changing the database during install...

[Steven G. <st...@te...>]

Hello,

I have been using and loving your product for a while.  What I am trying to
figure out is how to change the name of the database that it creates/uses.
I tried to simply change the phphelpdesk.mysql to what I wanted (for some
reason I thought this should work..) and it did not seem to do any thing. It
still tries to install to the original name.  Anyone have an idea of how to
fix or change this?

Steven Grant
Systems Administrator
TechOnLine, Inc.
sg...@te...

Re: [Phphelpdesk-help] Date format modification -- attempt two :)

[Benjamin L. <me...@be...>]

Joe,

thanks for getting back to me so soon.

I was thinking of changing the date:
1) the history of the job
2) the report-date-selection dialogs

Being from Australia, we use a DD-MM-YYYY format, and the users are getting 
a bit confused about the switch around between DD-MM and MM-DD

I'll put in a formal request on your sourceforge page and take a look and 
see if i can help out a little. I managed to change it on the 'printable 
report' page, shouldn't be a problem to churn through the code to find all 
the other bits where date/time is displayed

thanks,
Ben


At 10:02 PM 6/07/2001 +0000, you said:
>Which pages in particular are you talking about?  The date is displayed in
>many areas.  It would be nice to make a nice configuration variable in the
>general.conf.php file to choose how to display the date, but this doesn't
>exist as of yet.  For the most part, all the displayed scripts are in the
>scripts/ directory.  The date is stored mostely in MySQL database using a
>DATETIME variable type.  you should be able to just display it the way that
>you want it.
>
>Benjamin Leung <bd...@ph...> said:
>
> >
> > Apologies for my post earlier this week, it seems that Microsoft Outlook
> > Web access is not the best piece of software out there....
> >
> > Here is my email:
> >
> > Hi everyone,
> > I was wondering if it was easily possible to change the date
> > in PHPhelpdesk
> > from YYYY-MM-DD to DD-MM-YYYY? I'm assuming this is more
> > related with
> > how the actual date is being shown rather how it is stored in
> > the database.
> > Exactly what files would I need to modify?
> >
> > thanks in
> > advance,
> > Ben Leung
> >
> >
> >
> > _______________________________________________
> > Phphelpdesk-help mailing list
> > Php...@li...
> > http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> >
>
>
>
>--

---
Benjamin Leung
me...@be...

Re: [Phphelpdesk-help] Date format modification -- attempt two :)

[Joe H. <jo...@ne...>]

Which pages in particular are you talking about?  The date is displayed in 
many areas.  It would be nice to make a nice configuration variable in the 
general.conf.php file to choose how to display the date, but this doesn't 
exist as of yet.  For the most part, all the displayed scripts are in the 
scripts/ directory.  The date is stored mostely in MySQL database using a 
DATETIME variable type.  you should be able to just display it the way that 
you want it. 

Benjamin Leung <bd...@ph...> said:

> 
> Apologies for my post earlier this week, it seems that Microsoft Outlook 
> Web access is not the best piece of software out there....
> 	
> Here is my email:
> 
> Hi everyone, 
> I was wondering if it was easily possible to change the date 
> in PHPhelpdesk 
> from YYYY-MM-DD to DD-MM-YYYY? I'm assuming this is more 
> related with
> how the actual date is being shown rather how it is stored in 
> the database.
> Exactly what files would I need to modify? 
> 
> thanks in 
> advance, 
> Ben Leung
> 
> 
> 
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 



-- 

Re: [Phphelpdesk-help] Date format modification -- attempt two :)

[Andrew W. <AJW...@ho...>]

Hmm, this hasn't come up before.  I think we could easily add a config
setting to select the date format.  If you want, you could go to
PHP Helpdesk on Sourceforge.net and add this as a feature
request, and we'll get around to it eventually!

Andrew


Benjamin Leung wrote:

> Apologies for my post earlier this week, it seems that Microsoft Outlook
> Web access is not the best piece of software out there....
>
> Here is my email:
>
> Hi everyone,
> I was wondering if it was easily possible to change the date
> in PHPhelpdesk
> from YYYY-MM-DD to DD-MM-YYYY? I'm assuming this is more
> related with
> how the actual date is being shown rather how it is stored in
> the database.
> Exactly what files would I need to modify?
>
> thanks in
> advance,
> Ben Leung
>
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Date format modification -- attempt two :)

[Benjamin L. <bd...@ph...>]

Apologies for my post earlier this week, it seems that Microsoft Outlook 
Web access is not the best piece of software out there....
	
Here is my email:

Hi everyone, 
I was wondering if it was easily possible to change the date 
in PHPhelpdesk 
from YYYY-MM-DD to DD-MM-YYYY? I'm assuming this is more 
related with
how the actual date is being shown rather how it is stored in 
the database.
Exactly what files would I need to modify? 

thanks in 
advance, 
Ben Leung

RE: [Phphelpdesk-help] Show Printable Version

[Joe H. <jo...@jo...>]

Some browsers don't print the textboxes (Konqueror was one of them).
Therefore, I made a show printable version that acts more like a receipt
than the modify version.  In the printable version, there are line item
details of who worked on the ticket and what items were purchased for
the ticket as well.



-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of
Mohamad Zaamzamir A.Jalil
Sent: Wednesday, July 04, 2001 5:27 PM
To: phphelpdesk help
Subject: [Phphelpdesk-help] Show Printable Version


Hi,

I have a question here. What is the function of "Show a Printable
Version"
button? Why you need to show a printable version? If it is an option to
admin to print the ticket but what for? Just a little bit curious. :-)

TQ

zamir



_______________________________________________
Phphelpdesk-help mailing list
Php...@li...
http://lists.sourceforge.net/lists/listinfo/phphelpdesk-help

[Phphelpdesk-help] Date format modification

[Ben L. <be...@st...>]

SGkgZXZlcnlvbmUsDQogDQpJIHdhcyB3b25kZXJpbmcgaWYgaXQgd2FzIGVhc2lseSBwb3NzaWJs
ZSB0byBjaGFuZ2UgdGhlIGRhdGUgaW4NClBIUGhlbHBkZXNrIGZyb20gWVlZWS1NTS1ERCB0byBE
RC1NTS1ZWVlZPyBJJ20gYXNzdW1pbmcgdGhpcyBpcyBtb3JlDQpyZWxhdGVkIHdpdGggaG93IHRo
ZSBhY3R1YWwgZGF0ZSBpcyBiZWluZyBzaG93biByYXRoZXIgaG93IGl0IGlzIHN0b3JlZA0KaW4g
dGVoIGRhdGFiYXNlLiBFeGFjdGx5IHdoYXQgZmlsZXMgd291bGQgSSBuZWVkIHRvIG1vZGlmeT8N
CiANCnRoYW5rcyBpbiBhZHZhbmNlLA0KQmVuIExldW5nDQogDQo=

[Phphelpdesk-help] Show Printable Version

[Mohamad Z. A.J. <za...@mi...>]

Hi,

I have a question here. What is the function of "Show a Printable Version"
button? Why you need to show a printable version? If it is an option to
admin to print the ticket but what for? Just a little bit curious. :-)

TQ

zamir

[Phphelpdesk-help] PHP HELPDESK

[Basu, S. <Suk...@SY...>]

Hi,

I would like to know more about PHP HELPDESK. Can this tool be used for
managing helpdesk operation and problem reporting.
Please let me know as soon as possible.

Can you send us the brochure for the same or demo CD.

Add:

Sukalpa Basu
110 Corning Rd, Suite # 200
Cary NC, 27511


Regards
Sukalpa Basu
Ph: 919-233-6458
Page:1800-358-6841

[Phphelpdesk-help] Re: modified cookie.inc.php

[Mark N. <mno...@va...>]

Andrew, Glenn, et al:

In our pre-implementation testing of PHP Helpdesk, we ran into the same cookie
problem, solved by Andrew's code (Thank You, Andrew!). However, the cookies were
persisting if one failed to use the "logout" URL, _and_ close their browser. For
example, if one logs in, cruises around the app. for a bit, logs out, then tries
to log in under a different UID, the original cookie still exists.

Our webmaster/PHP guru modified logout.inc.php (which I've included at the bottom)
to fix that problem.


> From: Andrew Walker <AJW...@ho...>
> To: Glenn Jenkins <gle...@em...>
> CC: "'php...@li...'"

<snip>

> I've struggled with the same issue.  It is caused by cookies ... I've modified
> the includes/cookie.inc.php file (see attachment)  ... It seems to fix the
> problem.  However, I believe you need a domain name consisting of
> a minimum of 3 words and 2 dots, eg:  www.pc1.home or something like
> that.

<snip>

> --------------25E7DC1323E56D43BFE04ACF
> Content-Type: text/plain; charset=us-ascii;
>  name="cookie.inc.php"
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline;
>  filename="cookie.inc.php"
>
> <?php
>
> // Modified by Andrew Walker (ajw...@ho...)
> $time = mktime()+$g_cookietimeout;
> $date = date("l, d-M-y H:i:s", ($time));
>
> if (isset($authentication)) {
>     setcookie("status", $status, $date);
>     setcookie("user", $user, $date);
>     setcookie("group", $group, $date);
>     setcookie("authentication", $authentication, $date);
>     setcookie("laston", $laston, $date);
> }
> else {
>     setcookie("status", "Logged In", $date);
>     setcookie("user", $txtUsername, $date);
>     setcookie("group", $row[4], $date);
>     setcookie("authentication", "YES", $date);
>     setcookie("laston", $row[6], $date);
> }
>
> ?>
>
> --------------25E7DC1323E56D43BFE04ACF--

This code should replace the code found in logout.inc.php:

----------------------------------------------
<?php   //Logout script modified by Siko

setcookie("status");
setcookie("user");
setcookie("group");
setcookie("authentication");
setcookie("laston");

unset($status);
unset($user);
unset($authentication);
unset($laston);
unset($logout);


?>

----------------------------------------------------------

-Mark
--
Systems Administrator
PolyServe, Inc.
voice - 510-649-2370