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From: Mike M. <mme...@br...> - 2002-02-28 16:34:08
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I havent had much time to look at things with this software and was wondering if anyone has succesfully been able to configure this software with the ability to e-mail every involved party (whether it is Customer or Owner of ticket) when a change is made to the ticket. I am looking for something that will update not only our customers but other members in our NOC center. If anyone can help me I would be very apprecitive. We are also looking for a way to have either an e-mail or some notification sent out when any of our customers opens a ticket so that we are aware that there is a problem and then we can go in and assign the ticket to one of our technicians. So far we have everything we need where we need it except for the e-mail problems.. Thanks in advance! ------------------------------------------------------ Mike Mentges Manager/Net-Admin (888)-618-4638 ComNet Network Operations Center mailto:mme...@br... "The airplane takes off against the wind not with it" ------------------------------------------------------ |
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From: Adam K. <ac...@ms...> - 2002-02-28 15:55:06
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Hi. I'm not sure if this is because the URL is so long or because there may be a space in the URL, but in IE 6 after I log in, I can't click on anything. IE just returns an invalis syntax error. The site works fine in any lower version of IE. When I put my mouse over the link, the URL is truncated. Could it be because we have 40+ companies? Any help would be greatly appreciated! Adam Kendall ac...@ms... |
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From: Matt G. <ma...@ma...> - 2002-02-26 17:07:02
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I think this is broken, or it's not supposed to work that way by default. If anyone knows otherwise, please let me know. It only emails that address if the person creating the ticket selects the 'email ticket' option. I wanted to force all tickets to email, so the way I did it was editing the html code to set the 'email ticket' option to be selected by default. Matt. At 09:46 PM 2/25/2002 +0700, you wrote: >Sorry for my English, > >Yes, all creating ticket should be sent to 1 specific e-mail address >which is define by $g_helpdesk_email = "in...@va..."; variable in >general.conf.php file. >Also, I can send mail to in...@va... in the same box by using >Postfix as MTA. > >Should you have any comment? >Many Thanks, > >LCD > > >-----Original Message----- >From: Matt Grab <ma...@ma...> >To: "Inquiry" <in...@va...> >Date: Mon, 25 Feb 2002 09:33:47 -0500 >Subject: Re: [Phphelpdesk-help] the e-mail gone to nowhere > > > <html> > > I'm not sure I understand your question. Are you trying to set it > > up so that all tickets created get sent to 1 specific email > > address?<br> > > <br> > > Matt Grab<br> > > <br> > > <br> > > At 06:44 PM 2/25/2002 +0700, you wrote:<br> > > <blockquote type=cite class=cite cite><font face="arial" size=2>Hi > > All,</font><br> > > <br> > > <font face="arial" size=2>I've just set up the PHP Helpdesk on my > > system > > running Linux, PHP, MySQL and Postfix as MTA, and most of the feature > > is > > working perfectly. However, I can't receive any mail as system admin > > when > > submitted the job. The declaration in general.conf.php seems OK with > > $g_helpdesk_email and $g_mailservername. Nevertheless, I can send the > > mail to the helpdesk person in the same box using command > > line.</font><br> > > <br> > > <font face="arial" size=2>Do you have any comment?</font><br> > > <br> > > <font face="arial" size=2>I'm very appreaciate about that.</font><br> > > <br> > > <font face="arial" size=2>LCD</font></blockquote></html> > > |
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From: Matt G. <ma...@ma...> - 2002-02-25 14:32:34
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<html> It's difficult to answer that question. What are you trying to modify? It is in the .php files in the /var/www/html directory - or where your phphelpdesk is installed. The html is contained in many different files.<br> Your example is also unclear.<br> <br> Matt Grab<br> <br> At 02:42 PM 2/25/2002 +1030, Nathaniel Baker wrote:<br> <br> <blockquote type=cite class=cite cite><font size=2>How do I modify what comes in as HTML for example the email address's and the links on the pages?</font> <br> <br> <font color="#008080"><b>Nathaniel Baker</b></font><font face="Times New Roman, Times"><br> </font><font size=2 color="#FF0000">Computer Network Administrator</font><font face="Times New Roman, Times"><br> </font><font size=2 color="#FF0000">Tyndale Christian School</font><font face="Times New Roman, Times"><br> </font><font face="Wingdings" color="#808000">.</font> <font size=2 color="#000080">Na...@ty...</font><font face="Times New Roman, Times"><br> </font><font face="Wingdings" color="#800000">)</font> <font size=2 color="#008000">Ph: +61 8 8250 7655 Ext 116</font><font face="Times New Roman, Times"><br> </font><font face="Wingdings" color="#800000">I</font> <font size=2 color="#008000">Mobile: +61409900662</font><font face="Times New Roman, Times"><br> </font><font face="Wingdings" color="#800000">h</font> <font size=2 color="#008000">Fax: +61 8 8281 7951</font><font face="Times New Roman, Times"><br> </font><font face="Wingdings" color="#008000">:</font><i> <a href="http://www.tyndale.sa.edu.au/" eudora="autourl"><font size=5 color="#0000FF">www.tyndale.sa.edu.au</a></i></font> <br> </blockquote></html> |
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From: Inquiry <in...@va...> - 2002-02-25 12:08:54
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Hi All, I've just set up the PHP Helpdesk on my system running Linux, PHP, MySQL = and Postfix as MTA, and most of the feature is working perfectly. = However, I can't receive any mail as system admin when submitted the = job. The declaration in general.conf.php seems OK with $g_helpdesk_email = and $g_mailservername. Nevertheless, I can send the mail to the helpdesk = person in the same box using command line. Do you have any comment? I'm very appreaciate about that. LCD |
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From: Inquiry <in...@va...> - 2002-02-25 11:49:22
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Hi All, I've just set up the PHP Helpdesk on my system running Linux, PHP, MySQL = and Postfix as MTA, and most of the feature is working perfectly. = However, I can't receive any mail as system admin when submitted the = job. The declaration in general.conf.php seems OK with $g_helpdesk_email = and $g_mailservername. Nevertheless, I can send the mail to the helpdesk = person in the same box using command line. Do you have any comment? I'm very appreaciate about that. LCD |
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From: Nathaniel B. <Na...@Ty...> - 2002-02-25 04:12:14
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How do I modify what comes in as HTML for example the email address's and the links on the pages? Nathaniel Baker Computer Network Administrator Tyndale Christian School * Na...@ty... * Ph: +61 8 8250 7655 Ext 116 * Mobile: +61409900662 * Fax: +61 8 8281 7951 * www.tyndale.sa.edu.au |
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From: Arnel V. <asv...@mo...> - 2002-02-22 09:45:58
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Good day, Everytime i click on any links it keeps on going back to main menu......I already tried to replace the cookie.inc.php which i found in your mailing list but it doesn't work... Help !!!! Arnel |
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From: Joseph R. H. <jo...@ne...> - 2002-02-19 14:43:32
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There are a couple of options that I can think of: 1)you can do mysqldump phphelpdesk > somefilename.sql that'll dump the phphelpdesk database into a file for you. Actually, this is already done for you in a file that you use during the install process. 2)you can setup an ODBC connection from your MS Access Box to the MySQL box and just import the data from Access into the phphelpdesk MySQL tables. On Mon, 2002-02-18 at 12:43, Matt Grab wrote: > The trick would be mapping the fields in your access database to the fiel= ds=20 > in mysql. Are you able to do that? If so, just export the tables into a= =20 > .txt or .csv file, and then import them into mysql. I do not know how to= =20 > import into mysql, does somebody else? > Matt >=20 > At 02:40 AM 2/17/2002 -0600, Russ Haskett wrote: >=20 >=20 > >i have used a windows application for our helpdesk for 2 years now. i am > >looking to migrate to phphelpdesk so we can access our helpdesk from > >both windows and linux workstations (among other reasons). > > > >the current windows software stores its records in an access database. > >is it possible to drop the current database into the mysql database of > >phphelpdesk so that we don't lose all the data we have collected over > >the past 2 years? > > > >sorry if this question is insane but i really need to find a way to not > >lose info as well as migrate to a more scalable solution. > > > >thanks, > > > >-russ > > > > > >_______________________________________________ > >Phphelpdesk-help mailing list > >Php...@li... > >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help >=20 >=20 > _______________________________________________ > Phphelpdesk-help mailing list > Php...@li... > https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
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From: <Ste...@in...> - 2002-02-19 07:47:24
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The info on doing this is described at this url: http://www.mysql.com/doc/L/O/LOAD_DATA.html I've used it myself... works great Matt Grab <ma...@ma...> Sent by: To: phphelpdesk-list <Php...@Li...> php...@li...urc cc: eforge.net Subject: Re: [Phphelpdesk-help] converting database files to phphelpdesk 18-02-2002 21:43 The trick would be mapping the fields in your access database to the fields in mysql. Are you able to do that? If so, just export the tables into a .txt or .csv file, and then import them into mysql. I do not know how to import into mysql, does somebody else? Matt At 02:40 AM 2/17/2002 -0600, Russ Haskett wrote: >i have used a windows application for our helpdesk for 2 years now. i am >looking to migrate to phphelpdesk so we can access our helpdesk from >both windows and linux workstations (among other reasons). > >the current windows software stores its records in an access database. >is it possible to drop the current database into the mysql database of >phphelpdesk so that we don't lose all the data we have collected over >the past 2 years? > >sorry if this question is insane but i really need to find a way to not >lose info as well as migrate to a more scalable solution. > >thanks, > >-russ > > >_______________________________________________ >Phphelpdesk-help mailing list >Php...@li... >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help _______________________________________________ Phphelpdesk-help mailing list Php...@li... https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
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From: Russ H. <web...@ps...> - 2002-02-18 20:49:56
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i don't know how but i can figure it out or possibly talk someone from my LUG into helping me.I just wanted to know if it wass posssible.it sounds like it is so i will download, install and start messing with it. thanks for the quick reply. i really look forward to getting phphelpdesk up and running. thanks, -russ On Mon, 2002-02-18 at 14:43, Matt Grab wrote: > The trick would be mapping the fields in your access database to the fields > in mysql. Are you able to do that? If so, just export the tables into a > .txt or .csv file, and then import them into mysql. I do not know how to > import into mysql, does somebody else? > Matt > > At 02:40 AM 2/17/2002 -0600, Russ Haskett wrote: > > > >i have used a windows application for our helpdesk for 2 years now. i am > >looking to migrate to phphelpdesk so we can access our helpdesk from > >both windows and linux workstations (among other reasons). > > > >the current windows software stores its records in an access database. > >is it possible to drop the current database into the mysql database of > >phphelpdesk so that we don't lose all the data we have collected over > >the past 2 years? > > > >sorry if this question is insane but i really need to find a way to not > >lose info as well as migrate to a more scalable solution. > > > >thanks, > > > >-russ > > > > > >_______________________________________________ > >Phphelpdesk-help mailing list > >Php...@li... > >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help > > > _______________________________________________ > Phphelpdesk-help mailing list > Php...@li... > https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
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From: Matt G. <ma...@ma...> - 2002-02-18 20:44:01
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The trick would be mapping the fields in your access database to the fields in mysql. Are you able to do that? If so, just export the tables into a .txt or .csv file, and then import them into mysql. I do not know how to import into mysql, does somebody else? Matt At 02:40 AM 2/17/2002 -0600, Russ Haskett wrote: >i have used a windows application for our helpdesk for 2 years now. i am >looking to migrate to phphelpdesk so we can access our helpdesk from >both windows and linux workstations (among other reasons). > >the current windows software stores its records in an access database. >is it possible to drop the current database into the mysql database of >phphelpdesk so that we don't lose all the data we have collected over >the past 2 years? > >sorry if this question is insane but i really need to find a way to not >lose info as well as migrate to a more scalable solution. > >thanks, > >-russ > > >_______________________________________________ >Phphelpdesk-help mailing list >Php...@li... >https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help |
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From: Russ H. <web...@ps...> - 2002-02-18 20:39:37
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i have used a windows application for our helpdesk for 2 years now. i am looking to migrate to phphelpdesk so we can access our helpdesk from both windows and linux workstations (among other reasons). the current windows software stores its records in an access database. is it possible to drop the current database into the mysql database of phphelpdesk so that we don't lose all the data we have collected over the past 2 years? sorry if this question is insane but i really need to find a way to not lose info as well as migrate to a more scalable solution. thanks, -russ |
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From: hilyard o. <hil...@ho...> - 2002-02-14 04:35:31
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is there a way that user can sign up them self |
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From: Carlos <ca...@ho...> - 2002-02-10 09:05:13
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<html> <head> <title>Untitled Document</title> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> </script> </head> <body bgcolor="#FFFFFF" text="#000000" background="D:\2bcertified\communication\letter_bg.jpg"> <p>Just to tell you I have found a new website to pass and get your certification Oracle, Microsoft, Sun, Novell....</p> <p><a href="www.2bcertified.net">www.2bcertified.net</a> <br> <br> 2bcertified provides you with the actual exam questions <br> and answers, which allow you to pass your exam easily. <br> These products come with a money back guarantee. <br> </p> <p>Carlos<br> </p> </body> </html> |
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From: Matt G. <ma...@ma...> - 2002-02-06 15:01:15
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<html> You could also add all your users, and allow them to create tickets. Depending on how many users you have, this would be the simplest way to do it. Unfortunately managing users could be a big burden. The helpdesk would allow you to then specify which users can create their own tickets, and even which users can and can not modify open tickets. You can also modify the ticket submission form so that technicians always get an email when somebody submits a ticket. I'll have to check to see if I already have that posted to the list as well.<br> Matt<br> <br> At 01:25 PM 2/6/2002 +0000, you wrote:<br> <blockquote type=cite class=cite cite>"urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas:contacts" xmlns:st2 = "urn:schemas-microsoft-com:office:smarttags"> <br> <font face="arial" size=2 color="#0000FF">can you let me know the place to get php module for email to php please</font><br> <br> <font face="arial" size=2 color="#0000FF">Thanks</font><br> <br> <font face="arial" size=2 color="#0000FF">Gavin</font> <dl><font face="tahoma" size=2> <dd>-----Original Message----- <dd>From: php...@li... [<a href="mailto:php...@li..." eudora="autourl">mailto:php...@li...</a>]On Behalf Of Ray Miller <dd>Sent: 06 February 2002 13:14 <dd>To: sfa...@ic...; php...@li... <dd>Subject: RE: [Phphelpdesk-help] users logging their own calls<br> <br> </font><font face="arial" size=2 color="#000080"> <dd>Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket. <dd>The way that we work ours is we have several technicians that work the tickets and we have several customer service reps that take the calls and opens the tickets. <dd>You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online. <dd>There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk. <dd>It s written in PHP, so the possibilities are endless!! <dd> <dd>Ray Miller <dd> </font> </dl></blockquote></html> |
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From: Ray M. <Ra...@st...> - 2002-02-06 14:20:36
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Check out this thread... it has the script and some discussion on how to do it. =20 https://sourceforge.net/mailarchive/forum.php?thread_id=3D205402&forum_id= =3D 4553 =20 =20 -----Original Message----- From: Web Hoster Support Team [mailto:su...@we...]=20 Sent: Wednesday, February 06, 2002 8:25 AM To: Ray Miller Cc: Phphelpdesk-Help@Lists. Sourceforge. Net Subject: RE: [Phphelpdesk-help] users logging their own calls =20 can you let me know the place to get php module for email to php please =20 Thanks =20 Gavin -----Original Message----- From: php...@li... [mailto:php...@li...]On Behalf Of Ray Miller Sent: 06 February 2002 13:14 To: sfa...@ic...; php...@li... Subject: RE: [Phphelpdesk-help] users logging their own calls Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket. The way that we work ours is we have several technicians that work the tickets and we have several "customer service reps" that take the calls and opens the tickets. You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online. There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk. It's written in PHP, so the possibilities are endless!! =20 Ray Miller =20 |
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From: Matt G. <ma...@ma...> - 2002-02-06 14:18:09
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<html> Search the archive. I posted a message to the list on 9/25/01. Please note, these are the requirements.<br> Linux<br> MySQL<br> PHPHelpdesk<br> qmail<br> PHP<br> <br> It is not totally in PHP, it is partially in .qmail. The reason for this is 2 fold. 1, it is less complex than writing script to log in to a pop3 mailbox and download mail. Second, there needs to be an event that drives the script to check for mail. In my case, qmail handles generating the event as soon as the email is received. If you did it to another email address, you would need to code something to periodically check email, which would have to be outside of phphelpdesk. Phphelpdesk only executes codes when somebody is logged on and doing something in phphelpdesk. Of course, you could run a cron script to check the email w/ PHP, but again, technically, that is not all in inside of PHP/PHPHelpdesk.<br> Matt<br> <br> At 01:25 PM 2/6/2002 +0000, Web Hoster Support Team wrote:<br> <blockquote type=cite class=cite cite>"urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas:contacts" xmlns:st2 = "urn:schemas-microsoft-com:office:smarttags"> <br> <font face="arial" size=2 color="#0000FF">can you let me know the place to get php module for email to php please</font><br> <br> <font face="arial" size=2 color="#0000FF">Thanks</font><br> <br> <font face="arial" size=2 color="#0000FF">Gavin</font> <dl><font face="tahoma" size=2> <dd>-----Original Message----- <dd>From:</b> php...@li... [<a href="mailto:php...@li..." eudora="autourl">mailto:php...@li...</a>]On Behalf Of </b>Ray Miller <dd>Sent:</b> 06 February 2002 13:14 <dd>To:</b> sfa...@ic...; php...@li... <dd>Subject:</b> RE: [Phphelpdesk-help] users logging their own calls<br> <br> </font><font face="arial" size=2 color="#000080"> <dd>Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket.</font><font face="arial" size=2 color="#000080"> <dd>The way that we work ours is we have several technicians that work the tickets and we have several customer service reps that take the calls and opens the tickets.</font><font face="arial" size=2 color="#000080"> <dd>You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online.</font><font face="arial" size=2 color="#000080"> <dd>There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk.</font><font face="arial" size=2 color="#000080"> <dd>It s written in PHP, so the possibilities are endless!!</font><font face="arial" size=2 color="#000080"> <dd> </font><font face="arial" size=2 color="#000080"> <dd>Ray Miller</font><font face="arial" size=2 color="#000080"> <dd> </font> </dl></blockquote></html> |
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From: Web H. S. T. <su...@we...> - 2002-02-06 13:27:02
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can you let me know the place to get php module for email to php please Thanks Gavin -----Original Message----- From: php...@li... [mailto:php...@li...]On Behalf Of Ray Miller Sent: 06 February 2002 13:14 To: sfa...@ic...; php...@li... Subject: RE: [Phphelpdesk-help] users logging their own calls Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket. The way that we work ours is we have several technicians that work the tickets and we have several "customer service reps" that take the calls and opens the tickets. You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online. There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk. It's written in PHP, so the possibilities are endless!! Ray Miller |
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From: Ray M. <Ra...@st...> - 2002-02-06 13:15:04
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Well, when the ticket is opened an email is sent to the technician assigned, the customer, and the user who opened the ticket. The way that we work ours is we have several technicians that work the tickets and we have several "customer service reps" that take the calls and opens the tickets. You can also create a generic user like techsup and post the addjobs form on a website to allow customers to open tickets online. There is also a module that someone else makes to allow you to add tickets generated by an email to the helpdesk. It's written in PHP, so the possibilities are endless!! =20 Ray Miller =20 -----Original Message----- From: sfa...@ic... [mailto:sfa...@ic...] Sent: Wednesday, February 06, 2002 9:23 AM To: php...@li... Subject: [Phphelpdesk-help] users logging their own calls =20 Ray,=20 thanks for that. Now that I know broadly what is going on.=20 is there anyway users can log their own calls?=20 If they use a fairly generic login for the dept/company (like that Sales one with the sales password as standard).=20 I guess the only problem is that I can't see how to set someone to get an email alert, to say there is a new unallocated job. Or am I missing something.=20 regards Scott Farrell =20 http://www.icconsulting.com.au ic Consulting - the people that make eBusiness happen. We offer e-business consulting and perform services. We deliver high impact consulting, and fast turn around projects for our clients. Ask us about Web Content Management, Web Self Service, or working closer with your customers or suppliers. 0412 927 156, 02 9411 3622 mailto:sfa...@ic...=20 =20 "Ray Miller" <Ra...@st...>=20 Sent by: php...@li...=20 06/02/2002 10:20 PM=20 =20 To: <sfa...@ic...>, <php...@li...>=20 cc: =20 Subject: RE: [Phphelpdesk-help] contact information Scott,=20 =20 Yes, the you have to enter the data every time you enter a ticket, the users are just for the helpdesk staff.=20 I am currently writing a Company, Location, Contact addition for helpdesk. I figure that the end of Feb. I will be finished.=20 My new addition would allow you to add Companies and multiple locations for each company, and several contacts for each location.=20 I think this will help speed up the ticket addition.=20 =20 Ray=20 =20 =20 -----Original Message----- From: sfa...@ic... [mailto:sfa...@ic...] Sent: Wednesday, February 06, 2002 8:32 AM To: php...@li... Subject: [Phphelpdesk-help] contact information=20 =20 <newbie question>=20 I don't understand why it asks for "Contact Information" for every call that is logged.=20 I have created a user, and put their details in, they log in, click "add job", and it asks for their details again.=20 Do I create accounts for users, or just help desk staff? If so, do users in userland have to enter details every time?=20 </newbie question>=20 Scott=20 |
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From: <sfa...@ic...> - 2002-02-06 13:05:20
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Ray, thanks for that. Now that I know broadly what is going on. is there anyway users can log their own calls? If they use a fairly generic login for the dept/company (like that Sales one with the sales password as standard). I guess the only problem is that I can't see how to set someone to get an email alert, to say there is a new unallocated job. Or am I missing something. regards Scott Farrell http://www.icconsulting.com.au ic Consulting - the people that make eBusiness happen. We offer e-business consulting and perform services. We deliver high impact consulting, and fast turn around projects for our clients. Ask us about Web Content Management, Web Self Service, or working closer with your customers or suppliers. 0412 927 156, 02 9411 3622 mailto:sfa...@ic... "Ray Miller" <Ra...@st...> Sent by: php...@li... 06/02/2002 10:20 PM To: <sfa...@ic...>, <php...@li...> cc: Subject: RE: [Phphelpdesk-help] contact information Scott, Yes, the you have to enter the data every time you enter a ticket, the users are just for the helpdesk staff. I am currently writing a Company, Location, Contact addition for helpdesk. I figure that the end of Feb. I will be finished. My new addition would allow you to add Companies and multiple locations for each company, and several contacts for each location. I think this will help speed up the ticket addition. Ray -----Original Message----- From: sfa...@ic... [mailto:sfa...@ic...] Sent: Wednesday, February 06, 2002 8:32 AM To: php...@li... Subject: [Phphelpdesk-help] contact information <newbie question> I don't understand why it asks for "Contact Information" for every call that is logged. I have created a user, and put their details in, they log in, click "add job", and it asks for their details again. Do I create accounts for users, or just help desk staff? If so, do users in userland have to enter details every time? </newbie question> Scott |
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From: Ray M. <Ra...@st...> - 2002-02-06 12:22:01
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Scott, =20 Yes, the you have to enter the data every time you enter a ticket, the users are just for the helpdesk staff. I am currently writing a Company, Location, Contact addition for helpdesk. I figure that the end of Feb. I will be finished. My new addition would allow you to add Companies and multiple locations for each company, and several contacts for each location. I think this will help speed up the ticket addition. =20 Ray =20 =20 -----Original Message----- From: sfa...@ic... [mailto:sfa...@ic...] Sent: Wednesday, February 06, 2002 8:32 AM To: php...@li... Subject: [Phphelpdesk-help] contact information =20 <newbie question>=20 I don't understand why it asks for "Contact Information" for every call that is logged.=20 I have created a user, and put their details in, they log in, click "add job", and it asks for their details again.=20 Do I create accounts for users, or just help desk staff? If so, do users in userland have to enter details every time?=20 </newbie question>=20 Scott |
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From: <sfa...@ic...> - 2002-02-06 12:15:08
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<newbie question> I don't understand why it asks for "Contact Information" for every call that is logged. I have created a user, and put their details in, they log in, click "add job", and it asks for their details again. Do I create accounts for users, or just help desk staff? If so, do users in userland have to enter details every time? </newbie question> Scott |
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From: Roy R. <rs...@ae...> - 2002-02-05 19:14:58
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On Tue, 5 Feb 2002, David Hansen Jr. wrote: > How would I reset it to 1? The ticket ID is determined by MySQL based on previous ticket IDs present in the ticket table. If your ticket table has any tickets, MySQL will use the next available ticket ID as the new ticket number. The solution, then, theoretically, is to delete all tickets in the ticket table. You may need to do this within MySQL -- I found that when I installed PHPHD, it put in some default tickets & departments and, if I did the wrong thing (defining my users as not having access to those departments since we were not using them), they became, essentially, invisible from within the web interface. DELETE from ticket; is your friend :) -roy |
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From: David H. Jr. <dnh...@la...> - 2002-02-05 18:50:28
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How would I reset it to 1? Thanks, David |
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