#1771 Support agent role in standard portal UI missing create button

[Jan Jurák]

Dear all,

This is a feature request.

We experienced the use case: Support agent role in standard portal UI missing create button. It will be nice that this role is able to create this way ticket in the state new. (And assignment do for later by someone other)

Picture is attached.

Do you think it is possible to implement this button?

Thank you in advance
Regards
Jan jurák

[Guillaume Lajarige]

Hi Jan,

This is not a bug, it's possible by configuring the portal. Check the online documentation here, especially the XML structure, you can either:

• Simply show the "Submit" button by changing /forms/form/properties/always_show_submit
• Force submit button to show by disabling transitions in the portal by changing /classes/class/lifecycle

If you need futher assistance on customizing the datamodel, please open a topic in the discussion section.
Hope this helps! :)

[Jan Jurák]

Dear Guillaume,

Thank You for prompt respond and explanation howto soluve this. I discussed your post with colege and we should be able follow your hint with doc.

Thanks again :]
have a nice summer
Jan

[Guillaume Lajarige]

Glad it help! Don't hesitate to come back (in the discussion section) if you need more help. :)