iTop Trigger with AMQP Fails in Docker Sync: 'AMQPConnection' Class Not Found

[Marah Alh]

Good day dears,

I developed a new extension that work on (onCreateObject) trigger:
this extension use amqp to send a message to RabbitMQ.
I have two cases:
1- when I run iTop locally (xamp) and create a new Server from console or from sync the trigger work and send the message to RMQ.
2- when I run iTop as a docker image and create a new Server from console the trigger work and send the message to RMQ, but from sync and I got bellow error:

2025-07-21 10:13:13 | Error   | 51    | Uncaught Error: Class "AMQPConnection" not found in /var/www/html/env-production/itop_ci_trigger_mgmt/main.itop_ci_trigger_mgmt.php:137
Stack trace:
#0 /var/www/html/env-production/itop_ci_trigger_mgmt/main.itop_ci_trigger_mgmt.php(87): CI_Action->_DoExecute()
#1 /var/www/html/core/trigger.class.inc.php(125): CI_Action->DoExecute()
#2 /var/www/html/core/trigger.class.inc.php(255): Trigger->DoActivate()
#3 /var/www/html/core/dbobject.class.php(3498): TriggerOnObject->DoActivate()
#4 /var/www/html/application/cmdbabstract.class.inc.php(4549): DBObject->PostInsertActions()
#5 /var/www/html/core/dbobject.class.php(3459): cmdbAbstractObject->PostInsertActions()
#6 /var/www/html/application/cmdbabstract.class.inc.php(4532): DBObject->DBInsertNoReload()
#7 /var/www/html/core/dbobject.class.php(3182): cmdbAbstractObject->DBInsertNoReload()
#8 /var/www/html/synchro/synchrodatasource.class.inc.php(2506): DBObject->DBInsert()
#9 /var/www/html/synchro/synchrodatasource.class.inc.php(2265): SynchroReplica->CreateObjectFromReplica()
#10 /var/www/html/synchro/synchrodatasource.class.inc.php(3550): SynchroReplica->Synchro()
#11 /var/www/html/synchro/synchrodatasource.class.inc.php(3293): SynchroExecution->DoJob2CreateOrUpdateItopObjects()
#12 /var/www/html/synchro/synchrodatasource.class.inc.php(3143): SynchroExecution->DoSynchronize()
#13 /var/www/html/synchro/synchro_import.php(737): SynchroExecution->Process()
#14 {main}
  thrown | IssueLog |||
array (
  'type' => 1,
  'file' => '/var/www/html/env-production/itop_ci_trigger_mgmt/main.itop_ci_trigger_mgmt.php',
  'line' => 137,
)

from extension:

 $connection = new AMQPConnection([
    'host' => $this->Get('host'),
    'port' => $this->Get('port'),
    'vhost' => '/',
    'login' => $this->Get('login'),
    'password' => $this->Get('password')
]);

iTop version: 3.1.1
Mariadb: 11.5.2

[Jeffrey Bostoen]

You'll need to debug your own custom code; as it seems PHP can't find your AMQPConnection class.

[Marah Alh]

The AMQP message is sent successfully in the following cases:

When the CI (Configuration Item) is created from the iTop UI

When the CI is created via CSV synchronization on Windows

However, the message fails to send only when the CI is created via CSV synchronization inside the Docker container, where the error Class "AMQPConnection" not found is triggered.

I checked that amqp is enabled in fpm/php.ini and in cli/php.ini.

[Stephen Abello]

Are you calling your CSV synchronization in CLI ? Are you sure the right php binary is used and has your php extension loaded ?

[Marah Alh]

In my .NET service, I initiate the synchronization by executing the following PHP command:

string command = "php -q /var/www/html/synchro/synchro_import.php --auth_user=" + iTop_user + " --auth_pwd='" + iTop_password + "' --data_source_id=" +
                 dataSource.objects.SynchroDataSource.fields.id + " --csvfile=/app/CSV_files/" + sync_msg.ci_csvfilename;

The synchronization runs successfully, and all items are created as expected in iTop.
However, when the OnObjectCreate trigger is executed, it fails with the following error: Class "AMQPConnection" not found.

I check this:
* php -r "var_dump(class_exists('AMQPConnection'));"
bool(true)

• extension=amqp.so is loaded in "/etc/php/8.1/cli/php.ini" and in "/etc/php/8.1/fpm/php.ini"