Stephen Abello

Hi Samuel, I didn't find any documentation/example of this behavior, but as far as I remember: There's indeed a difference between adding a CI from Incident edit form, and adding a CI form Incident details. When you're on the edit form, it'll call the PrefillCreation with creation_from_editinplace context, and it'll show you the CI directly (displaying the lnkFunctionalCIToTicket objects only in the table after you selected a CI). Moreover, when the host object has an org_id, it's often directly...

Hi Andries, It's not possible at the moment, but it's the main feature of our next release, iTop 3.3.0. It'll allow you to install/uninstall extensions and core modules like Tickets, CMDB, FAQ etc. (mind that switching from Simple Ticket to ITIL Ticket will still be complicated) I hope this helps, Stephen

Hi Guillaume, This issue has been fixed in iTop 3.2.3 which will release shortly! Thanks again for your bug report Stephen

Hi Marc, This issue has been fixed in iTop 3.2.3 that'll release shortly! Thanks again for your bug report Stephen

Hi Bjarte, A follow-up to Jeffrey's suggestions, also check if the user you used to create the token (the email address you used to log into Microsoft Azure) is the same as the one you use as the mailbox user

Ah, a common mistake when downloading off github! I'm glad you fixed it! Take care, Stephen

Hi Johan, I've never seen this error before, can you tell me which iTop version you use ? Do you have any extra portal or customization to the portal/extra brick ? Can you confirm me that the file /var/www/html/cmdb/web-test/env-production/itop-portal-new-look-for-3.2-lts/templates/helpers/loader.html.twigexists ? Did you get the extension from iTop Hub or through a git clone? Thanks Stephen

I'm glad you fixed it! Thanks for sharing your solution Take care Stephen