Stephen Abello

Hi, Sorry I sent a reply last week but it didn't seem to display on sourceforge. Basically the cronjob is sending emails regularly if your notifications are configured as asynchronous. If the token is expired, then it's refreshed. In your case it seems the authentication process in Azure's SMTP fails. Do you know if your tokens lifetime are 24 hours as you mention it starts failing after a day? Or is it lower and in this case the refresh works well but another issue exists? The only cases I met with...

Hi Pierre, This is a bit tricky as ItopFenceLogin indeed doesn't have any external key so it's almost unusable in OQL. In your SELECT .. IN SELECT(), the 2nd SELECT statement returns ItopFenceLogin ids, so it's not really compatible with the User.login you're trying to match. Another issue I could see using ItopFenceLogin is that it also logs failed attempts, so it would be hard to determine when is the last real login. I search for a bit and I found that EventLoginUsage class exists, it needs to...

Hi Zhen, As far as I know, there's no known issue with OAuth token renewal in 3.2.3. iTop already sets offline_access in the SMTP and IMAP default scopes, does your Azure/Entra application allows this delegated right? If you export the OAuth client object in iTop, you can have access to the access token and check with a JWT decoder what scope does you token bear. An useful tool to determine what causes the issue when refreshing the token is add/set this value in your iTop configuration: 'log_level_min'...

Hi Samuel, I didn't find any documentation/example of this behavior, but as far as I remember: There's indeed a difference between adding a CI from Incident edit form, and adding a CI form Incident details. When you're on the edit form, it'll call the PrefillCreation with creation_from_editinplace context, and it'll show you the CI directly (displaying the lnkFunctionalCIToTicket objects only in the table after you selected a CI). Moreover, when the host object has an org_id, it's often directly...

Hi Andries, It's not possible at the moment, but it's the main feature of our next release, iTop 3.3.0. It'll allow you to install/uninstall extensions and core modules like Tickets, CMDB, FAQ etc. (mind that switching from Simple Ticket to ITIL Ticket will still be complicated) I hope this helps, Stephen

Hi Guillaume, This issue has been fixed in iTop 3.2.3 which will release shortly! Thanks again for your bug report Stephen

Hi Marc, This issue has been fixed in iTop 3.2.3 that'll release shortly! Thanks again for your bug report Stephen

Hi Bjarte, A follow-up to Jeffrey's suggestions, also check if the user you used to create the token (the email address you used to log into Microsoft Azure) is the same as the one you use as the mailbox user