Jeffrey Bostoen

Did you already create the ticket first (and saved it)? Can you share a screenshot of what you see when viewing this tickeet's details?

Have you tried a manual deployment?

What exactly is your goal? "Turn a 365 user and turn it into a valid login" sounds like you want Single Sign-On? So you want Microsoft Entra as an identity provider? You can pull this off with the Combodo SAML extension, or Combodo Hybrid Auth (for OpenID). You don't need the OAuth 2.0 client section in iTop for this.

I'd personally recommend and customize the datamodel to create this specific incident class, so specific permissions can be assigned.

I can confirm this. @dcoille Can you check whether this is now intended, or if it's a bug? The behavior most certainly changed.

You could consider hiding the field and setting a default value. This default value may be visible in certain lists though.

You're never really upgrade-safe I'm afraid. I'd base it on https://store.itophub.io/en_US/products/itop-portal-new-look-for-3.2-lts nowadays. Check https://github.com/Combodo/itop-portal-new-look-for-3.2-lts/tree/master -> datamodel to see some specific overrides. You can create your own extension that (1) requires this new portal, and (2) overrides the specific bit you'd like to keep changes minimal.

A new version of this extension is available now. It's rewritten to be future-proof; and contains some new features as well (e.g. multi selection in dashlets, the option to show/hide the search and filter options, or to add a description, ... ). Expect more features in the future; but you can already start mapping your objects and/or tickets! 😁 🌍 Remember: You can do this on a typical background map (such as OpenStreetMap); or on e.g. a floor plan you upload (both georeferenced and plain images are...