Jeffrey Bostoen

Since you're using a user token, did you also assign the "REST User" profile to this account? Where did you see the authorization header format? The documentation provides the following example: curl --location -g --request POST 'https://localhost/itop/Develop/webservices/rest.php?version=1.3&json_data={ "operation": "core/get", "class": "Person", "key": "SELECT Person WHERE email LIKE '\''%.fr'\''", "output_fields": "friendlyname, email" }' \ --header 'Auth-Token: YOURTOKEN' ( Mind that the word...

Verify in Microsoft Entra (Azure) - Apps (the place where you registred the application) whether the 3 APIs mentioned above, are configured for this application. Verify if the mailbox user (linked to the OAuth client) needs proper permissions on the mailbox. Verify if the mailbox folder name is fully correct. It may appear with a different/localized name in Microsoft Outlook.

I suppose you could "hack" around it. Adjust the logic where it updates the log entries of the child tickets to first set an attribute value (custom attribute maybe) that indicates it's updating from the parent ticket. Adjust the notification trigger to consider excluding this value ("is_being_updated_by_parent") Then in the same function as the first step, at the end, update the attribute value of the child ticket to something else again ( is_being_updated_by_parent > "no" )

First things first - do you even want this kind of propagation of the log entry? If not, this can be removed.

This extension received some major love the last couple of weeks! It now features a GUI, with additional help texts to make it more user friendly at the same time. You can now set up Automation Scenarios. A scenario applies to one or more objects meeting a condition (OQL query). A scenario can be triggered in different ways: Menu action (on object details page or list view) Event listener (on object creation, modification) Through an action linked to an iTop trigger Through an API endpoint Trigger...

Take your approvals to the next level with this new extension for iTop by Combodo . Not only does it allow you to configure multiple approval levels; it also brings brand new options to make approval as efficient as possible. Wait for all votes; continue as soon as a majority vote has been reached; or after a predefined number or percentage of approvals, rejections, votes. More info: https://jeffreybostoen.be

You'd have to start from your backup, I'm afraid. You can dive through the database to restore specific info with some luck. But deleted data is just deleted.

Take your approvals to the next level with this new extension for iTop by Combodo . Not only does it allow you to configure multiple approval levels; it also brings brand new options to make approval as efficient as possible. Wait for all votes; continue as soon as a majority vote has been reached; or after a predefined number or percentage of approvals, rejections, votes. More info: https://jeffreybostoen.be