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Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes.
Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].
Features
- Configurable CMDB: A centralized platform for managing and visualizing IT assets, infrastructure, and their relationships.
- Comprehensive Service Management: Tools to efficiently manage requests, incidents, problems, changes, and service desks.
- Service and Contract Management: Stay compliant with ITIL standards while managing IT services, contracts, and SLAs.
- Change and Risk Management: Track changes and mitigate risks to maintain service continuity.
- SLA Monitoring and Impact Analysis: Automate SLA monitoring and use impact analysis tools to anticipate disruptions.
- Mass Import and Data Synchronization: Easily handle bulk data imports and ensure data consistency across the platform.
- Customizable Dashboards: Create personalized dashboards to track key performance indicators (KPIs) and system health.
- Integration-Ready: Connect iTop with third-party tools and APIs to enhance your IT ecosystem.
- Reporting tools
Project Samples
Categories
Workflow Management, Customer Service, Professional Services Automation, Configuration Management Database (CMDB), Data QualityLicense
GNU General Public License version 3.0 (GPLv3)User Reviews
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The best ITSM tool i have ever used, we have now nearly 50.000 C.I. and thounsands of tickets happily managed by iTop
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Excellent solution! I haven't found a better way to manage my IT with a good way to handle my problems and changes.
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Projeto muito organizado, com documentação muito bem feita. As extensões são muito bem documentadas e portáveis de uma versão para a outra.
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Great! I have used 3 yeat ago. Currently, I using version 3.0.0 with design perfect, But it have a litle detection.
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iTop has probably the best CMDB of all ITSM software, you can quickly create new CI's and add attributes in just a few clicks with the help of ITSM Designer.
Additional Project Details
Languages
French, Italian, English, Turkish, Brazilian Portuguese, Chinese (Simplified), German, Japanese, Spanish, RussianIntended Audience
Information Technology, Advanced End Users, System Administrators, DevelopersUser Interface
Web-basedProgramming Language
PHPDatabase Environment
Project is a relational object mapper, MySQLRelated Categories
PHP Workflow Management Software, PHP Customer Service Software, PHP Professional Services Automation Software, PHP Configuration Management Database (CMDB) Software, PHP Data Quality ToolRegistered
Find a Partner
* Combodo
Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.
* Find a partner
To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.
* Become a Partner
As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.