Search Results for "itil"
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Showing 36 open source projects for "itil"
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i-doit - Open Source CMDB & ITSM Tool
ITIL conform CMDB solution for documenting your entire IT landscape
...This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation. -
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iTop - IT Service Management & CMDB
An easy, extensible web based IT service management platform
...iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes. Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop]. -
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free-itil-book
good tools
just for itil freshman -
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SuGE3K ServicedesK
Solución ideal para la gestión de procesos y servicios
Su|GE3K ServicedesK es una solución desarrollada y enfocada a mejorar todos los procesos de su compañía la cual esta en la capacidad de manejar los diferentes proyectos/áreas de forma independiente. Agiliza los diferentes procesos de atención como Preguntas, Quejas, Reclamos, Solicitudes y Requerimientos (PQRS) con diferentes métodos de fácil integración. IMPORTANTE: Esta solución es basada en MantisBT v1.2.20. Sus principales diferencias radica en la interfaz web, mejoras en seguridad, y... -
Gemini 3 and 200+ AI Models on One PlatformBuild generative AI apps with Vertex AI. Switch between models without switching platforms.
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Project Tools
Web based work justification & management system
Project-tools provides a simplified work request, justification & management system based on industry standard best practices (Prince2 & ITIL) that specialises in focusing the right resources at the right time. By providing a transparent view of all work requests (including change and projects), organisations can clearly see what work is being carried out so they can prioritise and align with their roadmaps and business strategies. This enables resource utilisation to be determined allowing capacity and hence forward planning. ... -
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Tarantoga
Lightweight Event Management System (for Monitoring-Events and more)
Tarantoga is an open source lightweight event management system for events from monitoring and more, with similar functionality to IBM Tivoli TEC, Master Cell, or BMC BEM. It supports your ITIL/ITSM event management process. It relies on MongoDB to store the events and Perl as rule programming language. GUI and backend are seperate tools that communicate only via the MongoDB. Tarantoga understands EIF, so you can send events with "postemsg", "msend -e", and the tarantoga tool tsend. Via EIF, you can also connect other element managers, or TSM or .... ... -
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SERTAGS_Lite
CTE-UNACH managment system
A new version of SERTAGS in concordance with ITIL metodology. -
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SentinelIVR
Aplicación desarrollada para monitoreo de IVR's
Aplicación desarrollada para monitoreo de IVR's por medio Llamadas automáticas y envío de tonos DTMF. Cuando detecta una estado diferente a "En Servicio", genera un incidente (ITIL) para que sea documentado con la falla presentada. Cuando se restablece el servicio, cierra los incidentes abiertos asociados a dicho IVR. Adicionalmente tiene módulo de cambios (ITIL) que permite llevar un seguimiento de todos los cambios sobre la plataforma. Aparte de éstos dos módulos, cuenta con: - Gestión de Usuarios - Reportes (automáticos y Manuales) - Ejecución de test (Automáticos y Manuales) - Gestión de Configuración. ... -
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GMF aims to provide a general framework to manage contents going a step further of traditional CMS. GMF is oriented towards the management of an IT department. One of its main goals is the complete implementation of the ITIL specification.
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AbsoLOM is an enterprise software suite that manages and coordinates the complex and interdependent processes within operations.
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Visual Studio 2005 ASP.NET Web Application for IT Service Management based on ITIL best practices. Incident, Problem, Known Error, Service Request, Change, Service Levels, Notifications, Escalations, full source, unlimited license and much more...
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Osmius: The Open Source Monitoring Tool is C++ and Java. Monitor "everything" connected to a network with incredible performance. Create and integrate Business Services, SLAs and ITIL processes such as availability management and capacity planning.
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Set of flexible tools for Unix sysadmins that allow them to store and retrieve useful details about their hosts. These tools can easily be embedded in automation, maintain documentation and provide reports and acts as an ITIL CMDB.
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Qualitor Dashboard open-source Qualitor Dashboard open-source is an utility for exhibition of graphical information, as charts, to be used with Qualitorhelp help-desk software, thought it may be used for exhibition of data from any external source.
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Rothmann IT Service DeskTop is a project to create a technological solution for Incident- and Configuration Management. It is based and implemented on the international 'best-practice' standard ITIL®. It is an Add-On to the popular Double Choco Latte.
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SkrubCRM is a world-class open source CRM written entirely in Java. Take Customer Relationship Management to a whole new level. See us on the web at http://www.skrubcrm.com
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OneCMDB is an open source CMDB, Configuration Management Database. It keeps track of assets, documents, etc. and relations. The CMDB Model can be changed on the fly and networks can be auto-discovered. Integrated with NAGIOS. ITIL compliant.
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The NACd provides automated nagios configuration based on host-templates and data sets from an ITIL or device information database. Therefor the centreon web portal is used as middle layer which additionally ensures manual adjustments.
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SugarCrm custom modules for timetracking, CV/project/Resource Allocation/Expense/Incident (ITIL)/Product mangagement. Including a new flash dashlets. Also an installable module that allows sugarcrm to have one-many relationsships in subpanels
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It's a Service Desk (Help Desk) Web based, free software and open source, based on the international standard ITIL, designed to reduce the cost of implementation in SMEs (PyMEs), perfect for companies with few resources for a IT departments.
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Self Organization of an adaptive learning framework for pervasive graph structures from grids, utilities to semantic governance. Business, performance and provisioning assurance are converged with EGA, ITIL, eTOM,SOX, HIPPA, CobiT and AC
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The SDM (Service Desk Manager) is a Service Desk system that uses the concept of Free Software using the best beddings of ITIL. It can be used on any institutions with the purpose of being a tool of administration and management of incidents.
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...BPMspace connects business processes with each other, similar to a relational database. Learn how to build/model a CMS and CMDB: http://www.mitsm.de/schulungen/spezial-schulungen/itil-cmdb-modellierung-und-konzeption
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minITIL is an open source implementation intended to create a solid framework for building applications needed in real life deployments of Information Technology services based on ITIL framework.
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A change management application to facilitate compliance with ITIL and SOX specifications. Database and OS agnostic. Supporting change workflow.
