Search Results for "itil"

...This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

...iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB), along with advanced tools for handling requests, incidents, problems, changes, and service management. iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes. Trusted by organizations worldwide, iTop provides a flexible, extensible solution. The platform’s source code is openly available on GitHub [https://github.com/Combodo/iTop].

Su|GE3K ServicedesK es una solución desarrollada y enfocada a mejorar todos los procesos de su compañía la cual esta en la capacidad de manejar los diferentes proyectos/áreas de forma independiente. Agiliza los diferentes procesos de atención como Preguntas, Quejas, Reclamos, Solicitudes y Requerimientos (PQRS) con diferentes métodos de fácil integración. IMPORTANTE: Esta solución es basada en MantisBT v1.2.20. Sus principales diferencias radica en la interfaz web, mejoras en seguridad, y...

Project-tools provides a simplified work request, justification & management system based on industry standard best practices (Prince2 & ITIL) that specialises in focusing the right resources at the right time. By providing a transparent view of all work requests (including change and projects), organisations can clearly see what work is being carried out so they can prioritise and align with their roadmaps and business strategies. This enables resource utilisation to be determined allowing capacity and hence forward planning. ...

Aplicación desarrollada para monitoreo de IVR's por medio Llamadas automáticas y envío de tonos DTMF. Cuando detecta una estado diferente a "En Servicio", genera un incidente (ITIL) para que sea documentado con la falla presentada. Cuando se restablece el servicio, cierra los incidentes abiertos asociados a dicho IVR. Adicionalmente tiene módulo de cambios (ITIL) que permite llevar un seguimiento de todos los cambios sobre la plataforma. Aparte de éstos dos módulos, cuenta con: - Gestión de Usuarios - Reportes (automáticos y Manuales) - Ejecución de test (Automáticos y Manuales) - Gestión de Configuración. ...

Rothmann IT Service DeskTop is a project to create a technological solution for Incident- and Configuration Management. It is based and implemented on the international 'best-practice' standard ITIL®. It is an Add-On to the popular Double Choco Latte.

SugarCrm custom modules for timetracking, CV/project/Resource Allocation/Expense/Incident (ITIL)/Product mangagement. Including a new flash dashlets. Also an installable module that allows sugarcrm to have one-many relationsships in subpanels

It's a Service Desk (Help Desk) Web based, free software and open source, based on the international standard ITIL, designed to reduce the cost of implementation in SMEs (PyMEs), perfect for companies with few resources for a IT departments.

The SDM (Service Desk Manager) is a Service Desk system that uses the concept of Free Software using the best beddings of ITIL. It can be used on any institutions with the purpose of being a tool of administration and management of incidents.

minITIL is an open source implementation intended to create a solid framework for building applications needed in real life deployments of Information Technology services based on ITIL framework.

iNode is a framework to support IT Management methods like ITIL. It features an enterprise class Configuration Management database that is highly configurable without requiring code changes. It can easily be interfaced with other webtools.

A management tool for tasks and tickets, based on ITIL processes

IT Open Suite, based up on ITIL v3.

FreeITSM is a free, open-source IT Service Management (ITSM) platform with 18 integrated modules. Self-hostable. No per-user pricing. No premium tiers. A complete alternative to ServiceNow and Freshservice for small and mid-size IT teams. Modules: Tickets (email helpdesk with AI Reply Cleanup), Assets (vCenter + InTune sync), CMDB (with AI-generated impact analysis), Knowledge Base (Claude-powered semantic search), Change Management with CAB workflows, Calendar, Morning Checks, Reporting...