Search Results for "itil"

...This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

Rothmann IT Service DeskTop is a project to create a technological solution for Incident- and Configuration Management. It is based and implemented on the international 'best-practice' standard ITIL®. It is an Add-On to the popular Double Choco Latte.

The SDM (Service Desk Manager) is a Service Desk system that uses the concept of Free Software using the best beddings of ITIL. It can be used on any institutions with the purpose of being a tool of administration and management of incidents.

iNode is a framework to support IT Management methods like ITIL. It features an enterprise class Configuration Management database that is highly configurable without requiring code changes. It can easily be interfaced with other webtools.