Search Results for "itil"

...This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation.

ITIL Rules Based Configuration Management Database. An OpenSource initiative to develop a complete CMDB for all. This will include a software package to harness a many to many concept for database administration, data extraction and reporting mechinisms.