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#336 The program does not open

1.x
open
nobody
None
2025-12-29
2025-12-28
Shizzy
No

I click and it doesn't open, and the exe file may close immediately. The problem-solving program didn't seem to help, or I did something wrong. I'm struggling with Windows 11 and can't use the program.

Discussion

  • Peter Verbeek

    Peter Verbeek - 2025-12-28

    Are you talking about the installer 'EqualizerAPO-x64-1.4.2.exe'? If so, you could try to run it as administrator (right click menu -> Run as administrator). Also, it could be that some anti-malware app is preventing the starting of the installer.

     
  • Shizzy

    Shizzy - 2025-12-28

    It doesn't help on behalf of the administrator

     
  • Shizzy

    Shizzy - 2025-12-28

    and there is no configurator.exe in the folder

     
    • Peter Verbeek

      Peter Verbeek - 2025-12-28

      Which folder? It's difficult helping you when you aren't specific. Did you manage to install Equalizer APO successfully? And which exe file are you trying to run?

       
  • Shizzy

    Shizzy - 2025-12-28

    please tell me all possible solutions to the problem.

     
  • Shizzy

    Shizzy - 2025-12-29

    Yes, I successfully installed and tried to launch the device selector and configurator editor, but they won't launch. I don't know what to do. The Equalizer APO folder

     
    • Peter Verbeek

      Peter Verbeek - 2025-12-29

      This could be several things. Most likely is an audio device of which both apps can't retrieve the specs from the Windows registry. Unfortunately, the developer hasn't provided us with a solution or any info on this. Also, my solver app (which you probably tried, reading your initial post) doesn't yet have a solution for this issue. However, you can tried things yourself. For instance, it could be a Bluetooth audio device so you might remove this device from on the Windows Bluetooth & Devices page, just to see of this removal makes the Configuration Editor or Device Selector start up.

      To be more specific about the audio device specs retrieval issue: Sometimes an audio device in Windows doesn't have all mandatory registry key values. Equalizer APO's apps might crash on such a device. For instance, on non-active redundant devices, call it leftover devices. There can even exist empty devices, ones without registry key values. And this you can check in the Windows registry under HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio
      This key has a "Capture" and "Render" sub keys containing all input and output devices. Each of them should have key values like shown in the attached screenshot.

       

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