Search Results for "customer support"
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Showing 10 open source projects for "customer support"
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ictcrm
Customer Relation Management Software with CTI integration support
The Open Source CRM software SuiteCRM is enhanced to have communications capabilities. SuiteCRM is customized and integrated with ICTContact, the Asterisk-based advanced contact center software. It enables CRM users to make and receive calls directly from CRM, also export leads/contacts to the contact center, and run campaigns through ICTContact to connect with their customers with ease. ICTContact is advanced contact center software featuring omnichannel communications, unified... -
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ICTFax
Open source Fax server software for inbound / outbound internet Faxing
Note: for binaries and installation instruction please visit official website. http://ictfax.org/ ICTFax is Open Source Fax Server software to send and receive Fax over Internet & Emails developed over Freeswitch, ICTCore and Angular Framework , It works with T.38 and G.711 pass through and feature email to fax, fax to email, web to fax, fax to web and also support fax machines to send and recieve Fax using ATA. Installation... -
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VOIP-VOICE-TO-TEXT&ANALYS
Convert VoIP calls to text and analyze them with AI
...After each call, the audio file is sent to the GPT-4O AI engine, producing editable transcripts. The software also provides AI-powered call analysis, extracting key points, customer requests, satisfaction levels, and sensitive topics, all stored in the database. This helps sales and support teams make faster decisions, improve response quality, and enhance customer experience. Fully compatible with Issabel and open-source VoIP systems, the software runs securely on internal networks without external services. ... -
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Kalkun is an open source web-based SMS (Short Message Service) manager. It uses Gammu SMSD (part of gammu family) as SMS gateway engine to deliver and retrieve messages from your phone/modem. Documentation is on the wiki: https://github.com/kalkun-sms/Kalkun/wiki Development and source code can be found on github: https://github.com/kalkun-sms/Kalkun/
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YetiForce CRM
The most affordable CRM system according to Capterra
Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. The vast number of features available for free helped us win the first place in Capterra’s “Most Affordable CRM Software” ranking. YetiForce’s open... -
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PointCRM
CRM system based on vtiger, adapted to Polish companies.
PointCRM is a Customer Relationship Management system based on vtiger. It is more clean with simpliest structure and much lighter then vtiger (package 11 MB instead of 30 MB). It has been adapted to Polish companies (built-in default package Polish language, addresses and specific numbers identifying them such as NIP (VAT Identyfication Number), REGON, KRS). The system includes only modules associated closely with the sales CRM (Customers, Contacts, Leads, Potential Sales), marketing... -
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This class is meant to send SMS messages via the Clickatell gateway and provides support to authenticate to this service and also query for the current account balance. This class use the fopen or CURL module to communicate with the gateway via HTTP/S.
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PublicVoiceXML is a VoiceXML 2.0 browser, designed to work also on low cost telephony hardware using DTMF navigation with hooks to 3rd party TTS Modules. VoIP support is under development. Tech support and sample applications available.
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java telephony API, Dialogic's hardware support, telephony application IDE, mutlichannel telephony applications Server
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vTiger - FreeSWITCH Integration
Extend vTiger CRM to add FreeSWITCH support
Current vTiger CRM integration is to control the Asterisk (soft) PBX to establish and log calls. This call is established by the vTiger user of the vTiger web based GUI. FreeSWITCH can be configured as a similar soft PBX and so the goal is to get vTiger to cause Freeswitch to establish SIP connections from the vTiger user's phone to the customer phone.
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