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Showing 1 open source project for "customer support"
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VOIP-VOICE-TO-TEXT&ANALYS
Convert VoIP calls to text and analyze them with AI
...After each call, the audio file is sent to the GPT-4O AI engine, producing editable transcripts. The software also provides AI-powered call analysis, extracting key points, customer requests, satisfaction levels, and sensitive topics, all stored in the database. This helps sales and support teams make faster decisions, improve response quality, and enhance customer experience. Fully compatible with Issabel and open-source VoIP systems, the software runs securely on internal networks without external services. ...
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