The tool captures ECHI data, then imports the data database and Splunk
The ctiSVR is a CTI server for IVR system and front-end applications
Monitor trunk and hunt group and sends notification emails
The bcmsSVR can access real time and historical reports from Avaya CM
The ivrSVR is a CTI server for IVR system and front-end applications
This tool uses Avaya TSAPI library and acts as a call routing server