Search Results for "avaya cms"

The clintSVR is a server program for Avaya CMS real time data. It uses a tool called clint to retrieve real time data from Avaya CMS and provides API(s) for real time data application development and integration. The clintSVR retrieves CMS real time reports at an interval that specified by you, it stores the real time data in memory and allows multiple programs or applications access them via REST, OCX and C/C++ interfaces.

The AvayaECHI tool captures ECHI data from CMS, then imports the data to database and Splunk. The raw data file is moved to archive directory once the data is sent to database or Splunk. Since the tool uses ODBC, database such as MySQL and MSSQL are supported.

Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The Call Analytics tool is a CTI reporting and real time monitoring engine and it is an ideal tool when CMS is not in placed for call center environment.

Free version of AVREMO.CMS.API exposing REST Services. With this software you can browse for all CMS reports. Design a report with AVAYA CMS Supervisor designer, application automatically expose data as XML or JSON. You can also browse reports with your preferred browser (desktop or mobile) and execute CMS operations like modify dictionaries, modify agent skills, modify VDN/Vector associations and more. Application package include : - A responsive WEB server interface (compatible with mobile browsers) to browse reports, perform CMS Operations and Agent Skill modification from any device having a browser...

Free .NET 4.5 consumer of AVREMO.CMS.API.LimitedEdition AVREMO.CMS.API is able to Show AVAYA CMS reports as HTML, JSON and XML Render. It includes also a wrapper : .NET Client API (AVREMO.CMS.Contracts.dll) enabling fast development in .NET 4.5 consumer applications. AVREMO.CMS.API.FullEdition download page: https://sourceforge.net/projects/avayacmsapiserver/

This Project is going to deal with the Reporting part of the bpo industry, Specifically the bpo organistations who are using avaya ACD System. The Project will be giving the user access to design it reports as per thier requirement.