Viqals Virtual Concierge for Web

AI Concierge to Simplify Guest Communication

Viqal’s Virtual Concierge is an AI-driven assistant created for hotels that want to improve guest interactions and streamline back‑of‑house workflows. Delivered as a browser-accessible service, it connects with guests over WhatsApp so guests don’t need to download another app to get help. The system answers common questions, manages simple booking changes and promotes optional services automatically — day or night.

Messaging and Guest Access

• Always-on WhatsApp conversation channel that requires no additional app installs
• Automated replies for routine requests such as reservation edits and amenity questions
• Responses tailored to each guest to keep communication relevant and friendly

Systems Integration and Workflow

• Connects with property systems (PMS), customer platforms (CRM) and central reservation services (CRS) to keep records in sync
• Reduces staff workload by taking over repetitive tasks and standard inquiries
• Detects complex situations and forwards them to a human agent when appropriate

Revenue and Experience Enhancements

• Suggests targeted upgrades and add‑ons that match guest preferences and context
• Customizable messaging templates that reflect the hotel’s tone and policies
• Improves guest satisfaction while helping increase ancillary revenue

Competing Option

• ParakeetAI — paid solution with a similar focus on hospitality messaging and automation

Quick summary

Viqal’s Virtual Concierge gives hotels an easy way to automate guest messaging via WhatsApp, integrate with existing technology stacks, and balance AI efficiency with human support—helping staff save time and hotels drive higher guest satisfaction and revenue.