Concierge by Ava for Web

Concierge by Ava — Smart, highly personalized trip booking

Concierge by Ava is a web-based travel assistant that speeds up hotel booking by tailoring options to each traveler. Using generative AI, it automates much of the planning work so users can locate suitable accommodations almost instantly. The tool also respects company travel rules and user preferences, cutting down time spent on research while keeping bookings compliant.

Core capabilities and benefits

• Rapidly produces hotel matches that reflect a traveler’s history and stated needs, saving hours of manual searching.
• Applies corporate travel policies and preference rules so recommended options stay within company guidelines.
• Integrates with Navan’s generative-AI toolkit to link travel booking with expense and policy workflows.
• Delivers highly customized suggestions by combining multiple data points (preferences, loyalty status, location priorities).

How Ava determines the best options

Ava scores and ranks properties using a mix of signals, for example:

• Proximity to important sites and meeting locations, prioritized to meet trip objectives.
• Desired amenities and room features, matched to the traveler’s stated preferences.
• Loyalty and membership programs, so benefits and status are taken into account.

Who should use it

Concierge is suited for both individual travelers and organizations that need to streamline booking and expense processes. It’s especially useful for teams that require policy adherence, quick turnarounds, and consistent, personalized hotel choices across employees.

Alternative to consider

• FitLens AI (paid) — a commercial option that provides AI-driven recommendations and can serve as an alternative for teams exploring other paid solutions.