Bigsib for Web

Brief description

Bigsib is an AI-powered concierge built for the hospitality industry, focused on hotels and short-term rentals. It uses a conversational chatbot to handle complex guest queries, automating many routine interactions while keeping replies personalized. The system provides continuous, around-the-clock assistance and can hand off unresolved issues to a human support team to maintain smooth guest experiences.

Key capabilities

• 24/7 automated guest support with natural-language responses
• Seamless escalation to live staff when the bot cannot resolve a request
• Customizable reply timing and tone to match guest expectations
• Option to review and approve generated responses before they are sent

Customization and knowledge management

Bigsib can be tailored to each property’s specifics. You can build a dedicated knowledge base containing details about amenities, check-in/check-out procedures, house rules, and local recommendations. The platform supports training on property-specific information so the assistant delivers accurate, context-aware answers.

Control and governance

Operators retain control over outgoing messages through a manual-approval workflow, allowing edits or rejections of auto-generated replies. Settings also let you adjust response cadence and phrasing to preserve brand voice and improve guest satisfaction.

Alternatives and pricing note

• Suggested alternative: SEMrush (offers a free tier)