Kotae for Web

Snapshot

Kotae is an AI-driven chat assistant built for small and growing businesses that want to streamline customer support. The web app answers customer questions automatically by referencing a company’s website, internal documentation, or FAQ pages, and it can be tailored to reflect a brand’s visual identity.

How it operates

• Uses retrieval-augmented generation (RAG) to craft responses from the business’s own content, allowing answers to stay relevant and up-to-date.
• Lets companies review and refine replies so the chatbot’s output aligns with company policy and tone.
• Integrates content from multiple sources (site pages, training docs, FAQs) to build a reliable knowledge base.

Languages and uptime

Kotae can converse in more than 80 languages, enabling support for a global customer base, and operates around the clock to handle inquiries any time of day.

Appearance and tone

• Allows customization of logo, color palette, and other visual elements so the chat experience matches the company’s branding.
• Supports tweaks to voice and phrasing to preserve a consistent customer-facing tone.

Business advantages

• Capable of resolving up to 80% of routine questions, reducing load on human agents.
• Frees staff to focus on complex or high-value interactions, which can raise overall efficiency and customer satisfaction.

Suggested substitute

If you’re considering alternatives, Dottypost (subscription) is a recommended option to evaluate alongside Kotae.