Repli for Web

Product Snapshot

Repli is a conversational assistant built to improve online customer support and to help collect leads on company websites. This web-based tool runs continuously, answering visitor questions instantly and capturing prospect information even when live agents are unavailable. It integrates into sites without programming knowledge and adapts its replies using the site’s content, uploaded documents, or FAQ pages.

Core Capabilities

• Keeps comprehensive transcripts of visitor chats for later review and insights.
• Engages site visitors instantly to resolve questions and qualify prospects in real time.
• Offers customizable response behavior that reflects your website’s information and documentation.
• Includes forms and fields to gather contact details and other lead data during conversations.
• Powers interactions using advanced language models to generate context-aware replies.

Administration and Interface

• A single dashboard centralizes conversation management, letting administrators view, filter, and respond to chats across the site.
• Operators can take over an ongoing chat manually, or route conversations to specific team members for follow-up.
• Non-technical users can install and configure the chat widget without writing code, using a straightforward setup flow.

Deployment, Testing, and Optimization

• Preview and refine the assistant’s answers before going live to ensure responses match your brand voice and accuracy standards.
• Track leads and chat performance through integrated widget analytics and reporting tools.
• Continuous operation ensures visitor inquiries are addressed around the clock, reducing missed opportunities.

How It Helps Your Team

• Reduces first-response time and lightens the load on human agents by handling routine inquiries automatically.
• Captures qualified leads while your team is offline, enabling follow-up during business hours.
• Lets teams intervene when needed, preserving control over sensitive or complex conversations.