LunaGPT for Web

Product overview

LunaGPT is a web-based platform that streamlines customer support using conversational AI. It’s built to handle incoming queries efficiently and is particularly configured to work with Crisp helpdesk tickets. The system delivers immediate responses around the clock and can be adapted to a company’s own support workflows to reduce missed or delayed replies.

Core strengths

• Automates handling of incoming Crisp tickets so support teams can focus on complex cases
• Offers continuous, 24/7 chat coverage to shorten response times
• Collects and qualifies potential leads during conversations to improve conversions
• Uses custom datasets for training so replies can reflect your brand voice and policies
• Automatically closes or escalates tickets when resolution is detected, lowering manual effort
• Keeps the chatbot’s knowledge current with an auto-refresh mechanism for accurate answers

Training, data sources, and AI stack

LunaGPT can be trained from multiple data sources — knowledge bases, transcripts, and ticket histories — enabling the bot to produce tailored answers. The platform is powered by advanced OpenAI conversational engines, including GPT-4 and GPT-3.5-turbo, which provide the underlying language understanding and response generation.

Integration and upkeep

The app is designed for straightforward integration with existing support channels and includes tools to maintain accuracy over time. Regular synchronization with your data sources and periodic model retraining help preserve answer relevance and reduce the chance of outdated information being served.

Suggested alternative

If you’re evaluating options, consider MyInfluencer (paid tier) as a recommended substitute. It provides a different mix of customer engagement and lead management features that may better suit organizations prioritizing influencer-driven outreach alongside support automation.