Ravenna for Web

Internal helpdesk built for Slack-based teams

Ravenna is an AI-driven helpdesk designed to work with organizations that communicate through Slack. It plugs into existing Slack workflows and provides tools to handle employee support requests more effectively.

Core capabilities

• Provides machine-learning recommendations and automated suggestions drawn from a centralized knowledge base to speed up common resolutions.
• Includes built-in reporting and dashboards that reveal trends in tickets and team performance.
• Can turn private Slack conversations into tracked support items so nothing falls through the cracks.
• Lets teammates subscribe to tickets to receive live updates and stay informed about progress.
• Offers tools for viewing, assigning, and monitoring the lifecycle of support requests.
• Integrates directly into Slack channels and the broader Slack environment so teams don’t need to switch platforms.

How it fits into your workflow

Ravenna embeds itself into your existing Slack channels and DMs. When an employee raises an issue, the app can create a record for that request, assign ownership, and keep a history of communications. Team members can follow a ticket to get real-time notifications, and agents can use the AI-suggested answers to resolve routine issues faster.

Benefits for internal support teams

• Reduces manual triage work by suggesting likely fixes and surfacing relevant knowledge-base articles.
• Improves visibility through reporting so managers can spot bottlenecks and measure response quality.
• Keeps stakeholders aligned via subscriber notifications and clear ticket status tracking.

Together, these capabilities help streamline internal support operations and cut resolution times for common employee issues.