Yuma for Web

Improve your support workflow with Yuma AI

Yuma AI Ticket Assistant is a web-based solution built to boost customer support teams using advanced AI. It helps agents respond faster and more accurately by drafting replies, accessing live storefront data, and offering tools that adapt to different communication needs.

Main features and capabilities

• Generates concise summaries of entire conversation threads to help agents get up to speed quickly.
• Produces draft responses automatically, saving time on routine replies.
• Offers automatic translation into 15 languages so you can support international customers.
• Lets you tailor tone and style settings to match your brand voice for each message.
• Pulls live information from Shopify product pages and other store content to personalize answers.

Integrations and data access

Yuma integrates with common helpdesk platforms (for example, Gorgias) to draft and insert responses directly into tickets. It also fetches up-to-date product and page details from Shopify so replies can reference accurate inventory, descriptions, and links.

Productivity tools

A one-click “reply & close” action speeds resolution by sending the AI-generated response and closing the ticket in a single move. These shortcuts are designed to reduce handling time and let teams focus on higher-value support tasks.

Getting started and staying informed

You can test the platform with a 7-day free trial. If you want product news and feature announcements, sign up for the mailing list to receive periodic updates.

Suggested paid alternative

If you’re evaluating options, consider Thumbnail AI as a paid alternative that some teams use for related automation and content-generation tasks.