Steve Parry

I cannot remember the outcome I'm afraid. I only use GCSM on one account now so don't have a need for it. Cheers ...Steve

Sorry Florian, this was a long time ago and no logs available. I don’t think my friend uses it any more. I guess you can close this ticket😊 Cheers …Steve

It was a while ago, but I think the resolution for my instance of the problem was to click 'reset matches'.

Tried that - no change.

Thanks Florian. I currently have them both as "GoogleToOutlook only" but with "Sync deletion" checked in both (and Prompt deletion unchecked), which kind of works most of the time. Sometimes empty labels from acct1 appear in the acct2 google contacts, and vice-versa but without any of the other accounts actual contacts. I tried with "Sync deletion" unchecked and acct1 said for each contact from acc2 "Google Person xyz doesn't exist any more. Do you want to delete it also on the outlook side". I can...

This is now happening on multiple desktops - I have no idea why, I've tried a variety of combinations and about 50% of the entries in Google Contacts fail with this error when syncing to outlook. Please can you escalate this issue for urgent investigation?

Thanks Florian. I appreciate all the effort your team have been putting in. I only asked because it looked like it's been over 2 months since a support request was responded, but on closer examination its because just the open ones are at the top. My mistake! 895 is causing me a lot of grief - if you could take a look at that it would be much appreciated:-) Many thanks! Cheers ...Steve

No response to Support Requests?