Audience

Customer service automation platform for companies wanting to scale their workforce and provide great support experiences around the clock

About ultimate.ai

Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM.

Integrations

API:
Yes, ultimate.ai offers API access

Ratings/Reviews

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Company Information

ultimate.ai
Founded: 2017
Germany
www.ultimate.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Webinars
Support
Online

ultimate.ai Frequently Asked Questions

Q: What kinds of users and organization types does ultimate.ai work with?
Q: What languages does ultimate.ai support in their product?
Q: What kind of support options does ultimate.ai offer?
Q: What other applications or services does ultimate.ai integrate with?
Q: Does ultimate.ai have an API?
Q: What type of training does ultimate.ai provide?

ultimate.ai Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Service

Alerts / Escalation
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant
Workflow Management
Appointment Management
Call Center Management
Email Management
Knowledge Base
Queue Management
Self Service Portal
Surveys & Feedback

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding