Audience

Operations experience management platform for organizations

About parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Find out more at parcelLab.com

Integrations

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Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Phone Support
Online

parcelLab Frequently Asked Questions

Q: What kinds of users and organization types does parcelLab work with?
Q: What languages does parcelLab support in their product?
Q: What kind of support options does parcelLab offer?
Q: What other applications or services does parcelLab integrate with?
Q: What type of training does parcelLab provide?

parcelLab Product Features

Returns Management

Shopper Self-Service
Automated Exchanges
Custom Return Policy
Branded Experience
Inventory Management
Smart Data Collection
One-Click Returns Processing
Returns Analytics
3PL / ERP Integration

Shipment Tracking

Website Integration
Delivery Estimate
For eCommerce
Alerts/Notifications
Status Tracking
For Freight

Shipping

Shipment Tracking
Bills of Lading
Container Shipping
Ocean Shipping
Ground Shipping
Import / Export
Air Shipping
Quotes / Estimates
Parcel Shipping
Warehouse Management
Freight Shipping

parcelLab Additional Categories