Audience
Businesses and companies searching for the simplest customer support desk solution
About devContact
Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
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Company Information
devContact
www.devcontact.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Support
24/7 Live Support
Online
devContact Frequently Asked Questions
devContact Product Features
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Ticket Management
