Audience
Businesses and companies searching for the simplest customer support desk solution
About devContact
Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.
Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
devContact
www.devcontact.com
Videos and Screen Captures
Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes).
Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.
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SMART Software
Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.
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GoTo Resolve
Introducing GoTo Resolve: Refreshingly simple IT support software designed for the ways your teams work today. Support your anywhere workforce with our all-in-one IT platform. Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running. Remote access, support, ticketing, and camera sharing – together at last. GoTo Resolve makes more possible for remote and in-house teams. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are right there, including:
- In-session system diagnostics
- Reboot/reconnect
- Admin mode
- File transfer
- Multi-session handling
- and more
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Help Sumo
Help Sumo offers a 24/7 help center where your customers can answer their own questions – whenever, wherever. Build a rich and engaging knowledgebase that your customers find useful. Track what your customers are searching for through the help center. Find what’s working well and optimize your content based on the customers behavior. Build multiple help centers and customize each with unique content and branding. Transform your team to customer advocates, by providing everything they need to be proactive and deliver exceptional personalized customer service. With all your customer’s information readily available, reach out and support your customers before they come up with any issues. Maintain better customer service with best Help desk software.
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Support
24/7 Live Support
Online
devContact Frequently Asked Questions
devContact Product Features
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Alerts / Escalation
Automated Routing
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Ticket Management