Audience
Companies that want to offer product answers and a documentation portal to customers
About Zoomin
Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own
into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow.
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Integrations
Company Information
Zoomin Software
Founded: 2015
United States
www.zoominsoftware.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
Zoomin Frequently Asked Questions
Zoomin Product Features
Customer Service
Knowledge Base
Self Service Portal
Workflow Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Feedback Capture
Multiple Formats Support
Multiple Versions Support
WYSIWIG Editor
Webhooks
Collaboration Tools
Docs Web Hosting
Markdown Support
Version Control
reStructured Text Support