Audience

Companies that want an interactive remote assistance solution that uses augmented reality for remotely fixing hardware

About Zoho Lens

Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Pricing

Starting Price:
$15 per month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zoho
Founded: 1996
India
www.zoho.com/lens/

Videos and Screen Captures

Zoho Lens Screenshot 1
Zoho Lens Screenshot 1
GoTo Resolve
GoTo Resolve
(19 Ratings)
Introducing GoTo Resolve: Refreshingly simple IT support software designed for the ways your teams work today. Support your anywhere workforce with our all-in-one IT platform. Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running. Remote access, support, ticketing, and camera sharing – together at last. GoTo Resolve makes more possible for remote and in-house teams. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are right there, including: - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and more
Learn more
TSplus Remote Support
TSplus Remote Support
(2 Ratings)
TSplus Remote Support is a cost-effective cloud-based windows session sharing and remote control software. An alternative to TeamViewer, Remote Support is easy to use and secure. A full SaaS Solution. No installation required. ✓ Remote assistance ✓ Unattended Access ✓ Screen Sharing ✓ No connection client installation ✓ TLS encryption ✓ Customizable with your branding and logo ✓ Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website. TSplus Remote Support is the perfect solution for support agents and maintenance teams who need to provide instant, attended or unattended access to remote PCs. TSplus Remote Support is a secure solution that enables support agents to take control of remote computers, access files and applications, and troubleshoot problems. TSplus is the perfect alternative for anyone looking for an affordable and user-friendly remote desktop control and screen sharing solution.
Learn more
Dameware Remote Support
Dameware Remote Support
A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
Learn more
TSplus Remote Access
TSplus Remote Access
(111 Ratings)
TSplus Remote Access is the ideal alternative to Citrix and Microsoft RDS for remote access, remote desktop connection and web application delivery. TSplus Remote Access: ✓ Remote desktop access ✓ Application delivery ✓ Secure connection from any device and browser ✓ Customizable web portal ✓ No Terminal Service CALs required TSplus Remote Access offers a reliable and scalable way to web-enable any of your Windows Applications. TSplus built-in HTML5 empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, Smartphones and Tablets. With a wide variety of connection clients and configurations, Remote Access is designed with security and scalability at its core to create a safe remote environment that is suited to your needs and can grow with your business! Download a 15 day free trial of any TSplus product today!
Learn more
You Might Also Like
Achieve perfect load balancing with a flexible Open Source Load Balancer Icon
Achieve perfect load balancing with a flexible Open Source Load Balancer

Take advantage of Open Source Load Balancer to elevate your business security and IT infrastructure with a custom ADC Solution.

Boost application security and continuity with SKUDONET ADC, our Open Source Load Balancer, that maximizes IT infrastructure flexibility. Additionally, save up to $470 K per incident with AI and SKUDONET solutions, further enhancing your organization’s risk management and cost-efficiency strategies.
Learn More

Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Online

Zoho Lens Frequently Asked Questions

Q: What kinds of users and organization types does Zoho Lens work with?
Q: What languages does Zoho Lens support in their product?
Q: What kind of support options does Zoho Lens offer?
Q: What other applications or services does Zoho Lens integrate with?
Q: What type of training does Zoho Lens provide?
Q: How much does Zoho Lens cost?

Zoho Lens Product Features

Augmented Reality

For Training / Education
For Mapping
Virtual Reality
For Sales
Object Recognition
Drag & Drop
3D Product Visualization
Application Development
Content Creation
Simulation
Usage Tracking / Analytics
3D Objects
Cross-Device Publishing

Remote Support

Live Chat
Diagnostic Tools
File Transfer
Remote Control
Session Recording
Session Transfer
Screen Sharing
Surveys & Feedback
Real-time Chat

Zoho Lens Reviews

Write a Review
  • Jason R.
    EVP
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy remote connection that is secure."

    Posted 2022-01-28

    Pros: Help keep remote connections and client stations organized.
    You can ass tasks or projects to staff.
    I am able to easily connect with clients and it is very easy for them to get connected.

    Cons: It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.

    Overall: I have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.

    Read More...