Audience

Companies that want an interactive remote assistance solution that uses augmented reality for remotely fixing hardware

About Zoho Lens

Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

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Pricing

Starting Price:
$15 per month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zoho
Founded: 1996
India
www.zoho.com/lens/

Videos and Screen Captures

Zoho Lens Screenshot 1
Zoho Lens Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Zoho Lens Frequently Asked Questions

Q: What kinds of users and organization types does Zoho Lens work with?
Q: What languages does Zoho Lens support in their product?
Q: What kind of support options does Zoho Lens offer?
Q: What other applications or services does Zoho Lens integrate with?
Q: What type of training does Zoho Lens provide?
Q: How much does Zoho Lens cost?

Zoho Lens Product Features

Augmented Reality

For Training / Education
For Mapping
Virtual Reality
For Sales
Object Recognition
Drag & Drop
3D Product Visualization
Application Development
Content Creation
Simulation
Usage Tracking / Analytics
3D Objects
Cross-Device Publishing

Remote Support

Live Chat
Diagnostic Tools
File Transfer
Remote Control
Session Recording
Session Transfer
Screen Sharing
Surveys & Feedback
Real-time Chat

Zoho Lens Verified User Reviews

Write a Review
  • Jason R.
    EVP
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy remote connection that is secure."

    Posted 2022-01-28

    Pros: Help keep remote connections and client stations organized.
    You can ass tasks or projects to staff.
    I am able to easily connect with clients and it is very easy for them to get connected.

    Cons: It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.

    Overall: I have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.

    Read More...
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