Audience
Companies that want an interactive remote assistance solution that uses augmented reality for remotely fixing hardware
About Zoho Lens
Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.
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Zoho Lens Reviews
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Pros: Help keep remote connections and client stations organized.
You can ass tasks or projects to staff.
I am able to easily connect with clients and it is very easy for them to get connected.Cons: It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.
Overall: I have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.
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