Audience
Companies that want more personal and productive phone support in their call centers
About Zendesk Talk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.
Pricing
Integrations
Company Information
Product Details
Zendesk Talk Frequently Asked Questions
Zendesk Talk Product Features
Call Center
Zendesk Talk Additional Categories
Zendesk Talk Reviews
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Pros: Zendesk Talk makes conversation effective and easily. It's a cloud based call center software. Provides customer history, call recording, automatic ticket creation etc. No additional software or coding required. Responsive customer support. It helps a lot in growing business with delivery of excellent customer experience.
Cons: Good software ready to use. No further assistance required. No cons.
Overall: To get started we just need an internet connection. It takes few minutes to install and no additional technician is required. Mainly it has support suite and sales suite. Free trial package is available. Easy to use. Good user interface. Trustworthy software.
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