Audience

Companies that want more personal and productive phone support in their call centers

About Zendesk Talk

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

Pricing

Starting Price:
$19 per agent per month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/talk/

Videos and Screen Captures

Play Video Zendesk Talk Screenshot 1 Zendesk Talk Screenshot 2
Zendesk
Zendesk
(20 Ratings)
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.
Learn more
Channels
Channels
Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.
Learn more
RingCentral Contact Center
RingCentral Contact Center
RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.
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Freshcaller
Freshcaller
(1 Rating)
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.
Learn more
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Zendesk Talk Frequently Asked Questions

Q: What kinds of users and organization types does Zendesk Talk work with?
Q: What languages does Zendesk Talk support in their product?
Q: What kind of support options does Zendesk Talk offer?
Q: What other applications or services does Zendesk Talk integrate with?
Q: What type of training does Zendesk Talk provide?
Q: How much does Zendesk Talk cost?

Zendesk Talk Product Features

Call Center

Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer

Zendesk Talk Additional Categories

Zendesk Talk Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful way to solve a problem"

    Posted 2020-07-13

    Pros: Zendesk Talk makes conversation effective and easily. It's a cloud based call center software. Provides customer history, call recording, automatic ticket creation etc. No additional software or coding required. Responsive customer support. It helps a lot in growing business with delivery of excellent customer experience.

    Cons: Good software ready to use. No further assistance required. No cons.

    Overall: To get started we just need an internet connection. It takes few minutes to install and no additional technician is required. Mainly it has support suite and sales suite. Free trial package is available. Easy to use. Good user interface. Trustworthy software.

    Read More...