Audience

Cross-border e-commerce, B2B sales, SaaS support and customer service teams that need an omnichannel inbox, multilingual support and AI-to-human handoff.

About WuwenAI

WuwenAI is a cloud-based customer service and engagement platform that brings supported messaging channels into a shared inbox for teams serving customers across regions. It connects WhatsApp, Instagram, Facebook Messenger, Telegram, LINE and website chat, while keeping conversations and customer records together. Teams can configure AI agents with a knowledge base to answer routine questions, use multilingual translation, assign and route conversations, and transfer complex cases to human agents. The workspace also provides customer profiles, internal collaboration and follow-up tools for managing ongoing inquiries. WuwenAI is intended for cross-border e-commerce, social commerce, B2B inquiry handling and SaaS or other customer-support operations. The browser-based service has a free plan, with paid plans for teams needing higher usage limits and additional collaboration features.

Pricing

Starting Price:
$0
Pricing Details:
A Free plan includes up to 2 team members, 1 social account, 1 plugin, 100 human conversations per month, 500 AI replies per month and 10,000 AI characters per month. Pro starts at $15.90 per month with monthly billing; longer billing periods advertise discounts. Flagship is $199 per month. Custom plans offer tailored limits and private deployment. Additional team members and social accounts may cost extra; third-party channel fees may also apply.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, WuwenAI offers API access
See Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

WuwenAI
Founded: 2025
Hong Kong
wuwenai.ai/

Videos and Screen Captures

WuwenAI unified inbox showing customer conversations across WhatsApp, Messenger, Telegram, LINE, Instagram, and website chat.

WuwenAI unified inbox showing customer conversations across WhatsApp, Messenger, Telegram, LINE, Instagram, and website chat.

WuwenAI unified inbox showing customer conversations across WhatsApp, Messenger, Telegram, LINE, Instagram, and website chat. WuwenAI knowledge base screen with document import, Q&A entries, and an AI customer response preview. WuwenAI handoff configuration screen with rules for transferring customer chats to human agents. WuwenAI unified inbox in English with channel list, contact queue, and WhatsApp conversation. WuwenAI conversation screen with customer profile, channel details, tags, and follow-up notes. WuwenAI AI member setup form for configuring an ecommerce customer-service assistant.
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Support
Online

WuwenAI Frequently Asked Questions

Q: What kinds of users and organization types does WuwenAI work with?
WuwenAI works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does WuwenAI support in their product?
WuwenAI supports these languages: English and Chinese (Simplified).
Q: What kind of support options does WuwenAI offer?
WuwenAI offers support via online.
Q: What other applications or services does WuwenAI integrate with?
WuwenAI integrates with: Facebook Messenger, Instagram, LINE, Telegram, and WhatsApp.
Q: Does WuwenAI have an API?
Yes, WuwenAI has an API.
Q: What type of training does WuwenAI provide?
WuwenAI provides training in the form of documentation.
Q: Does WuwenAI offer a free trial?
Yes, WuwenAI offers a free trial.
Q: How much does WuwenAI cost?
Pricing for WuwenAI starts at $0.

WuwenAI Product Features