Webex Assist Integrations

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Achieve resource elasticity with automation through common policies for data center operations. Extend consistent policy management across multiple on-premises and cloud instances for security, governance, and compliance. Get business continuity, disaster recovery, and highly secure networking with a zero-trust security model. Transform Day 2 operations to a more proactive model and automate troubleshooting, root-cause analysis, and remediation. Optimizes performance, and single-click access facilitates automation and centralized management. Extend on-premises ACI networks into remote locations, bare-metal clouds, and colocation providers without hardware. Cisco's Multi-Site Orchestrator offers provisioning and health monitoring, and manages Cisco ACI networking policies, and more. This solution provides automated network connectivity, consistent policy management, and simplified operations for multicloud environments.

A whole new way to talk to companies. Now you can ask for information, schedule appointments, and even make purchases right in Messages on your iPhone or iPad. Which makes connecting with your favorite companies as easy as texting your favorite people. If you’re looking up a company in Maps, Safari, or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website. Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation. Why wait on hold to ask a question when you can simply get a text instead? If you’re too busy to reply at the moment, no problem. You can get back to the conversation when it’s convenient. Scheduling an appointment is easy, too.

Deliver marketing campaigns over SMS, MMS, email, app push, social media, voice, API, file, and offline channels. Maximize campaign performance using multi-variate testing, A/B testing, and real-time feedback. Create and manage unified customer profiles using data from disparate online and offline sources. Use dynamic personalization to adapt to changing customer behavior. Deliver tailored propositions with ease. Easily configure and scale interactive, event-triggered, or one-off campaigns that prompt and guide customers throughout each stage of the customer lifecycle to drive lifetime value. Empower your marketers with DIY drag-and-drop composers and journey builders. Test, learn, and iterate rapidly without relying on external agencies to support. Measure key marketing metrics with real-time dashboards and pre-configured reports. Create and share custom reports using our Reports Wizard. Easily create and analyze segments and turn data insights into ready to use audiences.

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

An API and low-code Communications Platform as a Service (CPaaS) offering designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels.

A great customer service experience is seamless, with the native intelligence to route customer enquiries to the right answer or person, regardless of channel. Telia ACE is a platform designed for seamless customer interaction and smart conversations. Its built-in intelligence steers the customer quickly to an answer, or to a person with the right knowledge, and keeps your staff one step ahead in every contact. Get an overview of Telia ACE and learn about our collaboration with the Google Contact Center Artificial Intelligence Cloud on Google's 'Morning Coffee' program. You’ll find all the features you need for effective online customer service – from smart FAQ and chatbots to live video. And it’s as simple as it is efficient. Our chatbot can resolve many common customer issues on its own. But if needed, it can forward the call to an agent. The conversation continues seamlessly in the same window, and the customer's question will not be lost.

Reduce call volumes and improve customer experience by sending timely and relevant notifications to your customers. Designed for large-scale enterprises with unique security and communication requirements, Webex Notify manages notifications across SMS, email, and voice with multiple templates, large contact lists, de-duping, and bulk sends across channels. Eliminate the risk and variability of free messaging practices by controlling the type of messages sent on behalf of the organization. Use pre-defined notification templates across channels and prioritize which communications go first. Control what users can do and access by configuring system-level permissions and assigning privileges to authorized users. Label notifications against a specific cost center and apply cost center level quotas to centrally control usage across the organization.

The fully configurable, SaaS-based learning and talent platform customized for your highly regulated industry. Easy-to-use, intuitive, and adaptable system to support organization-wide efficiency and productivity. Learnsoft is an intelligent, fully configurable LMS & TMS platform designed for quick deployment and an effortless user experience. We provide public service organizations with the ability to fully engage in their mission-critical work by making sure every staff member is always trained and on task. Fully customizable interface, versatile automated reporting capabilities, and countless integration possibilities. Saving precious time with fast onboarding, instant content access, intuitive interface, and automated admin controls. Content and feature agnostic seamlessly integrates with 3rd party HRIS and industry-standard compliance and content APIs. Achieve 100% compliance requirements with automated training and accreditation tracking, alerts, and reporting.

Reach customers where they are. Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results. Show expected wait times, answers to frequently asked questions, and the option to connect with live help. Route calls to personalized messaging and improve customer satisfaction with CSAT data and feedback. Contact one of our partners to enable messaging and to optimize your program.