Audience

Companies that have speech recognition platforms

About Voci

Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.

With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.

Integrations

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Company Information

Medallia
Founded: 2001
United States
vocitec.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Webinars
In Person
Support
Phone Support
Online

Voci Frequently Asked Questions

Q: What kinds of users and organization types does Voci work with?
Q: What languages does Voci support in their product?
Q: What kind of support options does Voci offer?
Q: What type of training does Voci provide?

Voci Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Transcription
Call Analysis
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Voice Recognition
Automatic Form Fill
Concatenated Speech
Continuous Speech
Customizable Macros
Variable Frequency

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

Voci Additional Categories