Audience

Employee and customer engagement solution for companies

About VirtlX

VirtlX is a fully customizable SaaS solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful. VirtlX Perceive is a cost-effective and time-saving method that assists marketing personnel in gathering these important data points in real-time and presenting this data in clear graphical formats. Net Promoter or Net Promoter Score (NPS) has been shown to correlate with revenue growth relative to competitors. It has been widely adopted by Fortune 500 companies and other organizations.

Pricing

Starting Price:
$7.30 per month
Pricing Details:
Billed annually
Free Version:
Free Version available.

Integrations

Ratings/Reviews

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Company Information

VirtlX
Founded: 2016
United Kingdom
www.virtlx.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Phone Support
Online

VirtlX Frequently Asked Questions

Q: What kinds of users and organization types does VirtlX work with?
Q: What languages does VirtlX support in their product?
Q: What kind of support options does VirtlX offer?
Q: What other applications or services does VirtlX integrate with?
Q: What type of training does VirtlX provide?
Q: How much does VirtlX cost?

VirtlX Product Features

360 Degree Feedback

Dashboard
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Feedback / Surveys
Supports External Reviewers

Assessment

Surveys
Certification Management
Individualized Assessments
Multi-User Collaboration
Proctoring
Scoring
Skill Testing
Test / Quiz Creation

Brand Management

Change Management
Approval Process Control
Asset Management
Artwork Management
Fulfillment Distribution
Project Management

Business Performance Management

Dashboard
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Dashboard
Feedback Management
Action Management
Analytics
Customer Segmentation
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Performance Metrics
Self Service Portal
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management

Customer Success

Health Score
Usage Tracking / Analytics
Account Alerts
Win / Loss Analysis
Customer Lifecycle Management
Onboarding
Account Management
Customer Engagement
Revenue Management
Communication Management

Data Analysis

Data Visualization
Text Analytics
Regression Analysis
Data Discovery
Sentiment Analysis
High Volume Processing
Statistical Modeling
Predictive Analytics

Email Marketing

Reporting/Analytics
Template Management
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Subscriber Management
WYSIWYG Email Editor

Employee Engagement

Feedback Management
Goal Management
Performance Management
Pulse Surveys
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Health & Wellness Programs

Heatmap

Dashboard
Behavioral Mapping
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

NPS

Performance Management

360 Degree Feedback
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Self Service Portal
Skills Assessments
Weighted Performance Measures
Compensation Management
Custom Rating Scales
Review Cycle Tracking
Self-Appraisals

SMS Marketing

Reporting/Analytics
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Scheduled Messaging
Shortcodes
Text-to-Win

Survey

Question Library
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Training

Certification Management
Blended Learning
Built-In Course Authoring
Training Companies
Academic / Education
Asynchronous Learning
Mobile Learning
Simulation
Synchronous Learning
Corporate / Business
eCommerce
Built-in LMS
Learner Portal