Audience

Public sector

About Verint for Citizen Engagement

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.

Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.

The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.

CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.

This application helps customers to increase in First Contact Resolution (FCR

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Pricing

Free Trial:
Free Trial available.

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Company Information

Verint
Founded: 1994
United States
verint.com

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

Verint for Citizen Engagement Frequently Asked Questions

Q: What kinds of users and organization types does Verint for Citizen Engagement work with?
Q: What languages does Verint for Citizen Engagement support in their product?
Q: What kind of support options does Verint for Citizen Engagement offer?
Q: What type of training does Verint for Citizen Engagement provide?
Q: Does Verint for Citizen Engagement offer a free trial?

Verint for Citizen Engagement Product Features

Government

Permit Issuance
Self Service Portal
Budgeting & Forecasting
Purchasing & Receiving
Compliance Management
Code Enforcement
License Issuance
Taxation & Assessment
Fixed Asset Management
Utility Billing
Work Order Management
Inventory Management
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