Audience
Companies of all sizes
About Verint Social
When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.
Postly
AI-powered social media scheduler.
Everyone wants to scale their business. It’s no secret that marketing on social media demands a great deal of effort and non-stop attention. But what if you get a solution that can simplify your life and supercharge your digital marketing game? Enter Postly!!!!!
Postly is the all-in-one social media management tool you’ve been dreaming of. Say goodbye to the days of endless multitasking and juggling multiple tabs. With Postly, you can cut down your social media time while taking your digital marketing results to new heights.
Postly helps you with content generation, creative design, scheduling posts, and driving lots of social conversations that lead to conversions. Postly integrates marketing tools and features like the AI Writer, Blog Writer, Ad Copy Writer, AI Art, Image Editor, Video Editor, Link Shortener, HashTags Generator, and Bulk Uploader, and the possibilities are limitless.
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Higher Logic Vanilla
Vanilla Forums allows you to create an online community that your customers or audience will love. Thousands of companies use our open source and hosted products to increase loyalty, brand advocacy and reduce customer service costs. Vanilla's customers are made of a broad group of organizations from around the world.
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Brandwatch
Brandwatch is a leading Consumer Intelligence and Social Media Management solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Within its Social Media Management solution, Brandwatch (formerly Falcon.io) offers features including social media listening, engagement, publishing, measurement, influencer marketing and customer data management. With Brandwatch, marketers and companies can deliver more personalized brand experiences across touchpoints, based on enriched customer profiles. This solution features a highly intuitive and collaborative UI and is complemented by the best support team in the business.
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BrandBastion
BrandBastion takes action to help you listen and respond better on social media. Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time. Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event. BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover: Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions. Opportunities to engage with questions, complaints, and reviews. Potentially urgent situations, from technical issues to negative sentiment due to poor perception. Tips and recommendations for optimization.
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Integrations
Company Information
Verint
Founded: 1994
United States
verint.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online