Audience

Companies searching for a solution to communicate effectively and resolve their needs

About UserEcho

Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.

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Pricing

Starting Price:
$15 per month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

UserEcho
United States
userecho.com

Videos and Screen Captures

UserEcho Screenshot 1
UserEcho Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

UserEcho Frequently Asked Questions

Q: What kinds of users and organization types does UserEcho work with?
Q: What languages does UserEcho support in their product?
Q: What kind of support options does UserEcho offer?
Q: What other applications or services does UserEcho integrate with?
Q: What type of training does UserEcho provide?
Q: How much does UserEcho cost?

UserEcho Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Service

Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding