Audience
Medium and Enterprise Commercial
About UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
Pricing
Company Information
Videos and Screen Captures
Product Details
UseResponse Frequently Asked Questions
UseResponse Product Features
Customer Feedback
Help Desk
Idea Management
Knowledge Management
UseResponse Additional Categories
UseResponse Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: UseResponse can deployed also on social media platforms. Its user interface is very appealing to end users. It has a cloud-based structure. Ticket generation ability to register complaints and follow-ups. AI chatbot for business websites. Also, works with Salesforce integration.
Cons: The deployment process was a little complicated for me.
Overall: I loved how UseResponse helps us to improve customer experience by enabling a robust dashboard of multichannel. It offers a real-time chat page to interact. Overall, I suggest UseResponse if you are getting too much support requests and want a unified dashboard to control every request.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: UseResponse is a great combination of convenience and stratification platform. It allows us to have multiple contacts with our platforms. It's very reliable and simple to make the live chat. Integrations are a great addition to this tool.
Cons: I never encountered any problem with this platform.
Overall: A convenient help-desk platform is very important to enable easy customer requests and better satisfaction. For this UseResponse allows me to integrate my business help desk support on multi-platforms. Now users can easily contact us thru live chat, emails.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
Pros: UseResponse is a very handy customer service platform to communicate with clients using email and live chat. It offers advanced instant live chat. Easy to add self helps FAQ pages.
Cons: It worked great for me. Nothing to share about cons.
Overall: UseResponse is a very practical customer support tool. It offers an intuitive widget to add to the business website. Using widget clients can easily apply for support requests using email or live chat options.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Powerful, easy to use, great support" Posted 2019-10-18
Pros: Fully customizable flexible platform for customer support and idea management.
Cons: The admin area may seem a bit complicated from the start, but overall we found all the necessary settings.
Overall: I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: 1) Comprehensive and convenient interface that I could use across multiple sites 2) Multilangual Knowledge Base 3) Cost effective 4) Good service level and support. And UseResponse was the best match, it has rich functionality that meets all our needs, their support is very responsive, helped us to configure the system according to our use case.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Fully Customizable Customer Software" Edited 2019-10-18
Pros: You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The set up process is pretty simple, I could register and set up the trial account in just 5 minutes.
Cons: From the start it may seem a bit difficult to configure the interface, but the online support is very helpful.
Overall: If you are looking for a tool that provides you high level of customization, this tool is right for you.
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