Audience

Marketing professionals in need of a tool to enhance customer engagement through AI-powered communication

About Unifonic

Unifonic is an AI-driven platform that enables personalized omnichannel customer engagement. It offers a range of communication channels, including SMS, WhatsApp, Messenger, push notifications, and voice, allowing businesses to connect with customers through their preferred mediums. The platform supports over 100 native integrations with tools like Salesforce, HubSpot, and Shopify, facilitating seamless workflow automation. Unifonic's Flow Studio provides pre-built templates for common use cases such as abandoned cart reminders, OTPs, and chatbot automation, simplifying the implementation of automated workflows. The platform is designed to enhance marketing efforts, streamline IT and operations with low-code development tools, and improve customer support by offering 24/7 AI-powered assistance. Unifonic has a global reach, with 95% coverage, over 25 billion messages sent, and more than 5,000 customers.

Integrations

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Company Information

Unifonic
Saudi Arabia
www.unifonic.com

Videos and Screen Captures

Unifonic Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

Unifonic Frequently Asked Questions

Q: What kinds of users and organization types does Unifonic work with?
Q: What languages does Unifonic support in their product?
Q: What kind of support options does Unifonic offer?
Q: What other applications or services does Unifonic integrate with?
Q: What type of training does Unifonic provide?

Unifonic Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Push Notifications

Mobile Notifications
Web Notifications
Campaign Segmentation
Notification Scheduling
Contextual Targeting
Expiry Notifications
Geo Targeting
Analytics
Device Targeting
Visual Notifications
A/B Testing

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence

Workflow Management

Approval Process Control
Forms Management
Document Management
Configurable Workflow
Customizable Dashboard
Graphical Workflow Editor
Calendar Management
Access Controls/Permissions
Workflow Configuration
Task Management
Mobile Access
Business Process Automation
Compliance Tracking
Third Party Integrations
No-Code