Audience
Hotels, Hotel Chains, Destinations, Travel Sites, Restaurants
About TrustYou
TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:
- Create unlimited opportunities to listen and respond to guests’ needs.
- Understand all reviews across the web and make better business decisions.
- Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.
TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
Integrations
Company Information
Product Details
TrustYou Frequently Asked Questions
TrustYou Product Features
Reputation Management
Review Management
TrustYou Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great but glitchy! " Posted 2021-08-19
Pros: Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!
Cons: The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.
Overall: There is a lot of features available for this texting system. We have tried other texting systems and this is our favorite. We handle anywhere from 60 to 200 guests at a time and more. This system is great for tracking conversations, ensuring we give quick and easy service and for relaying information in a timely manner. The program has continued to improve with all of the updates.
Read More...
- Previous
- You're on page 1
- Next