Audience

Mid-sized and enterprise contact centers with 20+ support agents, especially teams using Salesforce, Zendesk, Freshdesk or ServiceNow. Designed for frontline support agents, contact center managers and QA leaders who need bot-free call recording, on-device transcription, screen activity intelligence, real-time agent guidance and automated after-call workflows. Also suitable for healthcare, sales, product and operations teams.

About Thunai Edge

Thunai Edge is a desktop conversation-intelligence and workflow assistant for contact-center and customer-facing teams. The Windows and Mac app captures phone and meeting audio from the desktop without a bot joining, transcribes conversations, and prepares notes and follow-up actions. Screenkick links conversation context with on-screen activity to document how agents resolve issues. Teams can run supported AI tasks locally, connect cloud models with their own OpenAI, Anthropic, or Gemini API keys, or combine local and cloud processing. Edge Actions can prepare meeting briefs, send minutes, and update CRM workflows through MCP-based actions. Edge Intelligence turns captured work into reusable knowledge and repeatable workflows. The product serves customer support, sales, healthcare, product, and operations teams seeking to reduce manual after-call work and capture operational know-how.

Pricing

Starting Price:
$10/user/month
Pricing Details:
Free to install. Premium features are included during a trial. Paid plans start at $10/user/month.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Thunai Edge offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Thunai
Founded: 2025
United States
www.thunai.ai/edge

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Mac
Training
Documentation
Videos
Support
Phone Support
24/7 Live Support
Online

Thunai Edge Frequently Asked Questions

Q: What kinds of users and organization types does Thunai Edge work with?
Thunai Edge works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Thunai Edge support in their product?
Thunai Edge supports these languages: English.
Q: What kind of support options does Thunai Edge offer?
Thunai Edge offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Thunai Edge integrate with?
Thunai Edge integrates with: Anthropic, Gemini, Model Context Protocol (MCP), OpenAI, and Thunai.
Q: Does Thunai Edge have an API?
Yes, Thunai Edge has an API.
Q: What type of training does Thunai Edge provide?
Thunai Edge provides training in the form of documentation and videos.
Q: Does Thunai Edge offer a free trial?
Yes, Thunai Edge offers a free trial.
Q: How much does Thunai Edge cost?
Pricing for Thunai Edge starts at $10/user/month.

Thunai Edge Product Features

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Conversation Intelligence

Call Recording Not Supported
Call Recording Cloud Storage Not Supported
Call Transcription Not Supported
Call Analytics Not Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
AI Insights Not Supported
Call/Meeting Sharing Not Supported
Call Snippets Not Supported
Account Health Alerts Not Supported
Sales Coaching Not Supported
Win/Loss Analysis Not Supported
Video Conferencing Analytics Not Supported