Audience

Businesses seeking a tool to send and receive SMS and MMS text messages to increase customer engagement

About Textel

Textel is a business texting platform designed to actually improve your customer experience through AI and human-powered conversations. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Use conversational and AI-powered texting to connect with your customers on the tools your team is already comfortable with. Since we’re built into your CCaaS platform, the connection becomes easy, with either agent-driven or agentless SMS and MMS. Get personal(ized) with 1:1 conversational texting. Have two-way conversations with your customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvement.

Integrations

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Company Information

Textel
United States
textel.net

Videos and Screen Captures

Textel Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Textel Frequently Asked Questions

Q: What kinds of users and organization types does Textel work with?
Q: What languages does Textel support in their product?
Q: What kind of support options does Textel offer?
Q: What other applications or services does Textel integrate with?
Q: What type of training does Textel provide?

Textel Product Features

Contact Management

Appointment Management
Contact History
Contact Import/Export
Email Marketing
Lead Management
Group Management
Search / Filter
Customer Pipeline
Activity Management
Prospecting Tools
Shared Contacts
Sales Pipeline Management
Contact Database
Segmentation
Interaction Tracking
Social Media Integration

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence